yiloveun

Q: Adding fingerprint Failed to operate

I added 4 fingerprints, then I deleted one. Now I'm trying to add another one but it keeps saying FAILD the operation was not successful><

iPhone 5s, iOS 7.0.2

Posted on Sep 30, 2013 3:55 PM

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Q: Adding fingerprint Failed to operate

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  • by judysings,

    judysings judysings Oct 2, 2013 7:04 AM in response to yiloveun
    Community Specialists
    Oct 2, 2013 7:04 AM in response to yiloveun

    Hi yiloveun,

     

    Welcome to the Support Communities!

     

    The article below may be able to help you with this issue.

    Click on the link to see more details and screenshots. 

     

    iPhone 5s: Using Touch ID

    http://support.apple.com/kb/HT5883

     

    Troubleshooting Touch ID

     

    1. Ensure that your fingers and the Home button are clean and dry.*
      Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
    2. Tap Settings > General > Passcode & Fingerprint > Fingerprints and verify:
      1. Passcode Unlock or iTunes & App Store is enabled.
      2. One or more fingerprints have been enrolled.
    3. If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Edit to delete and then reenroll the finger.
    4. If that finger still isn't working, try enrolling a different finger.
    5. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact AppleCare for further assistance.

    iPhone 5s: About Touch ID security

    http://support.apple.com/kb/HT5949

     

    Cheers,

     

     

    - Judy

  • by afrocleland,

    afrocleland afrocleland Oct 8, 2013 12:53 AM in response to judysings
    Level 1 (0 points)
    Oct 8, 2013 12:53 AM in response to judysings

    Hi Judy, if this is the same problem as mine, you're not understanding. It doesnt actually make it to the scanning of the new finger. The error comes up almost instantly after selecting 'Add a fingerprint".

  • by dgillman,

    dgillman dgillman Oct 15, 2013 5:39 PM in response to yiloveun
    Level 1 (10 points)
    Oct 15, 2013 5:39 PM in response to yiloveun

    I'm having the same problem.  This looks like a bug to me.

     

    The fingerprint tool failed the first time I used it.  It sent me to a page:

     

    Failed:  Sorry, the operation was not successful.  Please go back and try again.

     

    I hit the back button and it immediately sent me to the "Failed" page again.

     

    I gave up and entered a password.

     

    Now when I go to Settings/General/Passcode&Fingerprints/Fingerprints and touch "Add a fingerprint..." it immediately sends me to the "Failed" page.

     

    I have not succeeded in adding a single fingerprint. 

     

    Please let us know what to do.

     

    David

  • by dgillman,Solvedanswer

    dgillman dgillman Oct 15, 2013 5:57 PM in response to dgillman
    Level 1 (10 points)
    Oct 15, 2013 5:57 PM in response to dgillman

    I succeeded by turning the phone off and on again (a few times!)

     

    David

  • by yiloveun,

    yiloveun yiloveun Oct 15, 2013 10:39 PM in response to dgillman
    Level 1 (0 points)
    Oct 15, 2013 10:39 PM in response to dgillman

    It really worked! Thanks!

  • by xietong007,

    xietong007 xietong007 Nov 7, 2013 8:45 AM in response to yiloveun
    Level 1 (0 points)
    Nov 7, 2013 8:45 AM in response to yiloveun

    I have the same problem with my 5S. But I tried all the methods (like restart again and again, reinstall the iOS),  and  I failed.  Is there any other possibility to fix this problem ?

  • by xietong007,

    xietong007 xietong007 Nov 7, 2013 8:46 AM in response to judysings
    Level 1 (0 points)
    Nov 7, 2013 8:46 AM in response to judysings

    I have the same problem with my 5S. But I tried all the methods (like restart again and again, reinstall the iOS),  and  I failed.  Is there any other possibility to fix this problem ?

  • by Dulama,

    Dulama Dulama Nov 15, 2013 9:30 AM in response to xietong007
    Level 1 (0 points)
    Nov 15, 2013 9:30 AM in response to xietong007

    Same problem with 2 iphones 5s , no fix

    Both have 7.0.4 update

     

    We need advice fast

  • by xietong007,

    xietong007 xietong007 Nov 16, 2013 7:12 PM in response to yiloveun
    Level 1 (0 points)
    Nov 16, 2013 7:12 PM in response to yiloveun

    I also have the exact same problem, and not fixed yet. I tried 7.02  7.03 & 7.04, not working.

     

    where is the problem?

  • by Dulama,

    Dulama Dulama Nov 19, 2013 10:40 AM in response to xietong007
    Level 1 (0 points)
    Nov 19, 2013 10:40 AM in response to xietong007

    The problem is....Apple no answer!!!

  • by Riox,

    Riox Riox Nov 29, 2013 4:19 AM in response to yiloveun
    Level 1 (0 points)
    Nov 29, 2013 4:19 AM in response to yiloveun

    Hey guys, if you solved the problem, then ignore this. But if u still suffer this bug, then try this method. I tried and got it work with 2 ip5s ( one is mine and one from my friend who recieves the same problem ).

    First , turn off ur iphone for 3-5 min.

    Then, start it, and go to fingerprint

    And the last, also the most important thing. Keep repeat lift and place ur finger on home button, and just ignore the warning that you are moving your finger so fast. Just do it fast ( I think i just place my thumb only for 1 or 2 second before lift it up, and keep repeat this ), When the print is almost completed, slow down and place the center of ur finger 3-4 times then. Hope this helps

  • by SadiMahfuz,

    SadiMahfuz SadiMahfuz Dec 4, 2013 7:08 AM in response to xietong007
    Level 1 (0 points)
    Dec 4, 2013 7:08 AM in response to xietong007

    is your problem fixed ? i am suffering from the same problem with my 5s.can u help ?

  • by Dulama,

    Dulama Dulama Dec 4, 2013 7:16 AM in response to SadiMahfuz
    Level 1 (0 points)
    Dec 4, 2013 7:16 AM in response to SadiMahfuz

    I tried,won't work.Same error.

  • by daravitacaravin,

    daravitacaravin daravitacaravin Dec 17, 2013 1:00 AM in response to dgillman
    Level 1 (0 points)
    Dec 17, 2013 1:00 AM in response to dgillman

    i also have proble like u,for few weeks ago n now it still doesnt work,any body can help me?

    IMG_0389[1].PNG

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