ios7 activation lock,previous owner,apple id,

hello


please help me


i have buy iphone 5 from owner its used iphone and i restore the iphone to the new ios 7 and the device sittle linked with the previous owner account and the phone locked in activation lock and ask me to enter the apple id and password but i cant contact the previous owner . i dont have apple id .

please help at fast as you can


<Email Edited by Host>

iPhone 5, iOS 7.0.2, activation lock previous owne,id

Posted on Sep 30, 2013 10:39 PM

Reply
170 replies

Nov 18, 2013 6:24 AM in response to ALIALTAJER

ALIALTAJER wrote:


its apple responsibility by providing security gate that the original owners will get stuck on it


all peoples are humans they will forgot any thing


i buy my iphone 4S before 2 years


so how can i remember the first apple id i use for it ?



This I do not agree with at all. Of course it is your responsibility to remember your own accounts and passwords you use with your own personal devices.


Since when has it become acceptable to just pass the buck on any and all personal responsibility for your own stuff and your own life? Why is it always "someone else's responsibility" to keep track of your accounts, your passwords, and which ones you use on which of your personal property or devices? I simply do not understand this mentality of negating all personal responsibility to simple remember the things that actually matter to you and your life?

Nov 18, 2013 9:16 AM in response to matthewfromrivers

matthewfromrivers wrote:


how can you restore it again when you cant activate it? even pouttin it in dfu and restoring via itunes still leads you to the asterixed email

There is irony behind all of that. When you get phone like that, you can see your or someone else's email and you work on getting it out. Say you stole a phone. You only have one way to bypass passcode lock - restore. Once done - no more regular way for you. You recognize email (phone is yours) you can still work on that. You don't - phone was not yours to begin with.

Nov 18, 2013 1:29 PM in response to ahmad wattoo

ahmad wattoo wrote:


but its causing problems for so many people who don,t know about apple future security plan . if they know they must remember own email id as well pasword

People do not know many things, sometimes they need to learn and they will. Just like learning about different religions could stop wars. Learning is good for people. Not knowing is bad and yes to remembering information that your phone is locked to. You better. Or do not activate "find my iphone" feature.

Nov 18, 2013 8:43 PM in response to fromsouth

Interesting response considering more people have died in the name of religion that any other "cause". Would be nice if someone from apple would chime in with a real answer here.... I myself have several iDevices bought at different intervals in my life and have unfortunately been locked out of an iDevice that I bought legitimately from Best Buy by an 8 year old. I no longer have access to the email i used for my apple id as I am no longer in college and don't have that email any longer. I also do not remember the answer to my security questions even though I swear I do, I guess I could have mispelled something when I originally set it up. Of course it is my responsibility to remember passwords and I do, but what happens when something like this happens and it is completely out of my hands? The whole point here is how to regain access to MY device that I bought LEGALLY from a reputable retailer? There needs to be a way to regain access, end of story, talk all the hypotheticals you wish, coulda, woulda, shoulda...

Nov 18, 2013 9:01 PM in response to TheSalsaShark

It ***** that apple doesnt even go through these discussions... it would have been easy to solve this problem... They ask for the serial number and go through their records to see which email is attached to the serial number of the device. With this, they can email and confirm if the device was sold legally or stolen.... This would solve alot of our problems, as they can ask the individual to unlink the device from their account

Nov 18, 2013 10:05 PM in response to Jassim.almutairi

It shows that apple doesnt even go through these discussions... it would have been easy to solve this problem... They ask for the serial number and go through their records to see which email is attached to the serial number of the device. With this, they can email and confirm if the device was sold legally or stolen.... This would solve alot of our problems, as they can ask the individual to unlink the device from their account

Nov 19, 2013 7:24 AM in response to TheSalsaShark

TheSalsaShark wrote:


Interesting response considering more people have died in the name of religion that any other "cause".

Thank you for noticing the point, learning other religion would be the first step of respect and respect would be understanding. Just like here - you have problem with Apple devices and do not respect Apple decision to integrate activation lock, by not learning to use it. Setting aside the fact that your years old email had nothing to do with lock that was integrated 2 months ago. Setting aside another fact that apple integrated three security questions in march of 2012 and it can't be that old. Do not get me wrong, I messed up those security questions myself, but contacted them (Apple) to fix those in April of 2012. Back then it was easy, I just emailed from my apple id email - now you have to go thru their account security. Even now you can talk to Apple about helping you if you have legit proof of purchase of that device.

Nov 19, 2013 7:31 AM in response to matthewfromrivers

matthewfromrivers wrote:


It shows that apple doesnt even go through these discussions... it would have been easy to solve this problem... They ask for the serial number and go through their records to see which email is attached to the serial number of the device. With this, they can email and confirm if the device was sold legally or stolen.... This would solve alot of our problems, as they can ask the individual to unlink the device from their account

That is mistake, Apple is not the police and they do not know if device was lost or stolen. They can only know if iphone is yours if you can show them a receipt with serial number purchased on your name from Apple, or authorized retailer. Show that and they will help.

If you want contact Apple directly with any suggestion they have site that allows to do just that(link below), but asking Apple to do police work is probably not going to happen. Apple also can't ask any individual to do anything that individual does not want to do, there are laws against that.


www.apple.com/feedback.

Nov 19, 2013 9:31 PM in response to fromsouth

you will not really know the stress people who are locked out are encountering, which explains your comments.

If you where in our predicament, this statement would not suffice even a little bit. Having to use a device and then after the update you get locked out without getting access to the previous owner is beyond explanations of pain and confusion. Apple should be able to help check. Yes I believe no one can be coerced to do anything beyond his will, that doesn't mean apple should sit back with thousands of people having the same problem and not attend to it... Like I said earlier, you will not understand the feeling because you are not passing through it

Nov 22, 2013 11:57 AM in response to matthewfromrivers

İ agree with you. in my opinion apple should create a way for this issue. This people dont want to just activate their phones, they want to contact with the owner. İf they are thief, why they try to contact with the owner? What they gonna say? Sorru i just stole your phone but i cant activate it ?? No way..


Ok, i agree that is a security. But anyway, there should be a secure way to get rid of from that problem. İf apple doesnt want to give information, they can send a e mail to owner which tells about the issue. Or, they can put a time limit. İf you dont tell apple that your phone has stolen, the phone activate itself 1 month later.


These are my suggestion. Apple may know better solution for that. To close your eyes to your costumers is not the no e e way for apple.

Nov 22, 2013 12:25 PM in response to Alemci

In no way I would want apple to provide my email to anyone. That will compromize my account and leave it open to someone's hacking. Apple does not take reports about stolen devices, they refer to police. As far as I understand Apple, they want to stop the thieft, not postpone it by one month incubating period.

However, by all means you can suggest to Apple by going to that website

www.apple.com/feedback

Nov 22, 2013 1:20 PM in response to fromsouth

There is always a solution. if there are lots of people in that situation you can not act like they all thief. Apple is a big company which always care with costumers.


For example, we sometimes do forget our mail passwords but there is a button "forgot password?". They dont say your password is your responsiblity. They try to help you. Also in that situation there should be a help way. They can do it.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios7 activation lock,previous owner,apple id,

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.