Ios7 problems, safari crashes

It appears to be something else. The download of large PDF raise different crash log detail. Neither the senior advisor nor the technicians at the walk in repair could believe it until replicated on the tethered demonstration iPad Airs. This cost them sales as the interest spread to prospective purchasers. My IPad was one of the last IPad4 Models as I have an aversion to buying first flush hardware. There is no difference between the new and the replaced one.

The solution is I believe to get a full refund including purchase of Apps and any accessories. The iPad as released is not fit for sale and Apple need to step up to the plate and recognise this is going to cost both interms of refunds and sales. I have. Been advised the legal court process is both cheap and the success rate is high despite the size of the corporation at fault.

Can I suggest the refund is the way forward. As the proverb indicates "the path to **** is paved with good intentions".

wildwestpat

Are you suggesting a refund for all iPads sold? The Safari crash problem seems to be on all generations with iOS 7. And at least some iPhones.

I'd also like to find some in the tech publishing space to pick this up. Send out "tips" to your favorite mag or blog!

I personally am not interested in a refund. This is just a minor nuisance that has never resulted in lost work or data. I carry my iPad on the road instead of a laptop and expect to continue doing so. There will be a solution in good time.

I'm not abandoning my iPad. Before I got my iPad 3 (now have an Air) I actually had an Asus Transformer, and it had more crashes than this, but also lag when typing and other problems. From the transformer forum I learned that these were common problems. That was also back in the day when there were practically no android tablet apps, and in the Google store you couldn't search for tablet apps specifically, only smartphone and tablet together.

All in all I really enjoyed the tablet experience (compared to desktop), but not all the problems... The Asus hardware seemed fine and the idea of an integrated (detachable) keyboard is a really good one IMO, I'd love for the iPad to have that (getting an external keyboard isn't the same, you can't charge them as one unit etc.)

So anyway, I got an iPad, and while it's not been 100% perfect this is the first time I'm really annoyed by something, but it's still nothing compared to the Transformer (I'm sure the android situation is better today though, but my experience with Apple has been so good overall that I'm not really close to switching ship. However, Apple is not off the hook, I'm not silent about these crashes and I could very well affect someone to not buy an iPad, if they're on the fence let's say.)

Btw, the spell-checker in this forum doesn't recognize "smartphone", it suggests instead "saxophone" and "marathon" and the like. Lolz.

I'm basically with you. If anyone out there is thinking of buying an iPad Air in the hope of avoiding the crash issues plaguing older devices, well, you might want to hold off. I was mostly happy with my iPad 2 for 2 1/2 years and always planned to buy what was eventually revealed to be the iPad Air. When the post-iOS 7 Safari crash problem became evident on iPad 2, I assumed that upgrading to the newest hardware would put the problem behind me--surely Apple's newest software would at least work (mostly) flawlessly with its newest hardware. No such luck: things are MARGINALLY better on iPad Air, but Safari is still unacceptably unstable and crashes several times a day.

As hardware, iPad Air is great, and when it's working right it works very, very well. But it is absurd that it's operating/browser software has such a serious fundamental flaw. I have owned and/or used numerous Apple products over many years, and I have never been more exasperated with Apple than I am right now.

Of course it may be my own fault--I may just be holding my iPad wrong or else need to install an Apple bumper case on it.

P.S. I have also noticed that iOS spellcheck seems lacking compared to the older iOS versions. LOL. This, of course, is a very minor annoyance compared to the crashing that makes iPad much less enjoyable and useful for productivity than before.

Psmyth

In a word yes. Apple is not listening to reports of problems just reading prepared scripts to try and put the blame else where than in the Apple hard or software.

In my opinion Apple has been given ample time and access to have sorted the problem including requests to withdraw iOS7 and revert to iOS6.

Having wasted many hours on trying to get my iPad to perform I have had enough of the "yes we will get engineers to look into this" . They must have loads of crash reports and lists of user actions that induce crashes. The only thing left is to start to ask for our money back in cash so as to be free to either go with an alternative or wait for Apple to stumble across a fix for iOS7.

Would you buy a car that could not be trusted to follow the road but kept running into a ditch?

The problems with iOS7 should be a Board Room discussion within Apple not an 'engineers when we get round to it ' issue. The only way users have to get the Boards attention is via forcing Apple to give full cash refunds. This will not be easy and may involve court action which will generate press interest.

Apple Developer Bug Reporting<devbugs@apple.com>

Send Bug reports... http://bugreport.apple.com

Logging Instructions... https://developer.apple.com/bug-reporting/ios/crash/

For iOS logging instructions, please visit... https://developer.apple.com/bug-reporting/ios/

Before posting here I sent Bug Reports to Apple, and sent 4 crash logs extracted from my iPhone 5. With this detail Apple can learn where the bug is located and fix the problem.

Please send detailed log reports from your iPhone and IPad that shows the operating conditions causing the crash.

Do what you can to help solve the crash problem by sending details about the crash.

******** about Apple is a waste of time...this is Apple Support Community not Apple ***** Session.

We all wish that - a fix for the multiple things that cause iOS7 to crash. The point is that this has been an issue for many weeks and loads of posted crash reports, requests from the outlet geniuses, support desks and senior advisors but Apple is still in denial!

I've probably spent as much time as anyone on this, talking to Apple, sending data, getting updates from senior advisor, getting new free iPad.

I'm convinced Apple is not in denial, and we'll see a fix. Apple can't afford not to get it done. It's holiday sales time. I'm betting Tim Cook knows about the issue.

I look at the hole Apple ecosystem and wonder how anything is close to it. From long experience with PCs and Windows, in enterprise and personal use, I've found the quality of Apple products and support at a much higher level. So I don't give up all hope when Peyton Manning loses to Tom Brady. Again. He's 4 and 10, but he's sure HOF. But I'm annoyed.

Those with iPads or other devices using iOS7 on devices that are reasonably new IMHO stand a very good chance of winning their money back in full but it depends on the local deffinition of fair life expectancy and use. Here in the UK the situation is reasonably clear and since Apple can't or will not revert users to iOS6 the period of fair use has probably extended to years rather than months from new as Apple could be shown to have orchestrated the problem and added to agravation by forcing users to upgrade during the factory as new reset process.

Most if not every other operating system can be run by refusing to update if not actualy providing a reversion path to the last known good version.

psmyth and LowMemory,

Agree with you both 100%. Apple has spent a great deal of time with me; I hear from my Senior Support advisor every other day with the latest efforts under way as well as requests for additional information. They are working the problem methodically.

All the other b*****ing about Apple is off-point, counter productive and does nothing more than froth up those who want to be malcontents.

Focus on solutions people by continuing to post your results to Apple *and* by getting word out to the press. A fix is on the way. No doubt about that.

Mine, too. Called today. Sent more logs.

I think they are under pressure and are taking this issue seriously as a company.

Maybe they need some advice from Microsoft which has far more experience dealing with problems. Wait. We want this fixed.

I too am having this issue on my new ipad air. I have loads of memory, but when I surf certain sites (gamespot) being one of them, the safari cuts off and I go to my ipad home screen. This appears to being happening more often. I had the new ipad prior to this and never had any issues, so I can only think it is to do with ios7. It's so frustrating and spoils my viewing. Please apple get this repaired!!!

GOOD NEWS!

I received word back today from Apple Engineering. They have confirmed that it is a bug in the iOS system that crops up when connecting to various websites.

They are working on a "fix" and it will be in the next update. No delivery date was promised.

Now we wait.

For some whose default mode is <impatience="on">waiting will be a challenge</impatience>.