I hate apple, but they get you tied up with them. In my house I have 3 IPods, I phone 4s and an Ipad2. I am stuck as I have the sound docks for these devices. They are awful. Every time an upgrade comes out it makes it worse. There is no way I would buy a new I phone.
When I bought my first one I alone must have sold the company many phones on recommendation. It was amazing then. You have lost the edge apple. You sell these over priced hardware based on your software, but you fail to deliver the basics.
I have read for years about this issue of not being able to answer. I have heard many friends talk on this issue and experience this frustrating symptom every day. Each time you reply you come out with some tripe how it's the device. When will you accept that it's something wrong with your software.
You seem to ignore all of your customers. How long do you think you will survive without recommendations. After all, it was the recommendations that made you in the beginning.
There is strong competition out there. Much better and cheaper and phones that can answer a call.
SORT IT OUT FFS.