Dreanmachine1

Q: Touch ID being Erratic

Wife and I got iPhone 5s units at the same time.  She has had hit and miss success with touch ID.  I am golden with mine, and also hers when I put a finger into her phone data.  She is frustrated, and will delete fingerprints and resestablish on her phone.  Her finger scan will work for a few times, and then it gets to be like it doesn't recognize her finger (left thumb or right thumb).   Is anybody else having some issues like this?

iPhone 5s, iOS 7.0.2

Posted on Oct 1, 2013 8:43 PM

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Q: Touch ID being Erratic

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  • by SuperSizeIt,

    SuperSizeIt SuperSizeIt Feb 28, 2014 11:50 AM in response to JMPATLANTA
    Level 3 (579 points)
    Feb 28, 2014 11:50 AM in response to JMPATLANTA

    Confirming what I have been saying all along. All this jumping through hoops to make it work is just an excercise in futility. Some builds have a variation within its software/hardware causing the fade issue. This can only be addressed with a firmware update. So wait it out and the update will fix or at least minimize this problem.

  • by Cambo III,

    Cambo III Cambo III Feb 28, 2014 12:06 PM in response to Dreanmachine1
    Level 1 (4 points)
    Mac OS X
    Feb 28, 2014 12:06 PM in response to Dreanmachine1

    HALLELUJAH!!!

     

    http://www.macrumors.com/2014/02/28/touch-id-iphone-5s-fade/

     

    It's getting fixed, folks.

     

    Oh ye of little faith.

     

    Cheers,

    Cameron

  • by Czevski,

    Czevski Czevski Feb 28, 2014 12:48 PM in response to Dreanmachine1
    Level 1 (0 points)
    Feb 28, 2014 12:48 PM in response to Dreanmachine1

    Oddly enough my touch ID has been working better (but still not good enough) since I installed the last update. I'm hoping the announced update will work.

  • by smilleresq,

    smilleresq smilleresq Mar 1, 2014 8:17 AM in response to Cambo III
    Level 1 (0 points)
    Mar 1, 2014 8:17 AM in response to Cambo III

    It is interesting that the article noted complaints of TID degradation over weeks of time and not mere hours as experienced by me and I think most of us here.

  • by doggyluver5,

    doggyluver5 doggyluver5 Mar 1, 2014 1:07 PM in response to smilleresq
    Level 1 (0 points)
    Mar 1, 2014 1:07 PM in response to smilleresq

    I noticed that too and was scratching my head.  I guess it is admitting a problem though and that is what we all wanted.  If they are admitting this maybe the solution is close.  Hope so anyway.  Right after the latest update the other day my phone was working great but by last night it had degraded again.  I registered my thumb 5 times now so see if that helps.  If not back to the passcode.

  • by benj4786,

    benj4786 benj4786 Mar 4, 2014 7:04 AM in response to Dreanmachine1
    Level 1 (0 points)
    Mar 4, 2014 7:04 AM in response to Dreanmachine1

    Does anyone have the problem where Touch ID fails to process a scan altogether? I am constantly having to enter my passcode when unlocking because the Touch ID won't even attempt to verify my finger, perhaps as often as 30% of the time. It doesn't prompt me to 'try again', it just says 'slide to unlock'. The text does not shake back and forth like it would for a rejected scan, it just freezes on 'slide to unlock'. It's as if it scans an image and gets stuck in the processing somewhere.

  • by wombatsignals,

    wombatsignals wombatsignals Mar 6, 2014 3:49 PM in response to Dreanmachine1
    Level 1 (0 points)
    Mar 6, 2014 3:49 PM in response to Dreanmachine1

    Anybody have any luck by increasing the free space on your iPhone? I have exhibited the same problems but found that the last few days have been actually better since I deleted some photos and music off the phone. Usage went from less than 1GB free to 2GB free. Then suddenly, Touch ID "remembered" my fingerprint, even though I did not re-train! Very strange but it's a lot better now, going from maybe 1/10 tries to 7/10 tries. Still not perfect but better than nothing.

  • by Joe_Fo,

    Joe_Fo Joe_Fo Mar 10, 2014 12:31 PM in response to Dreanmachine1
    Level 1 (30 points)
    Mar 10, 2014 12:31 PM in response to Dreanmachine1

    In case you haven't noticed, IOS 7.1 is available. Install went without a problem.

     

    One difference (so far) is that TID is now listed under its own setting and not under GENERAL. Very odd though is that there are other settings there as well which appears to be unintentional.

     

    7.1 had no problem with my one stored print.

     

    Time to beat up on it   Hopefully it's not now broken for those of us who have not had TID problems, or at least minor issues.

  • by Frankswan,

    Frankswan Frankswan Mar 10, 2014 2:07 PM in response to Joe_Fo
    Level 1 (0 points)
    Mar 10, 2014 2:07 PM in response to Joe_Fo

    Thanks Jo Fo just downloaded all seems well so far.

    Will report later in week on performance.

  • by smilleresq,

    smilleresq smilleresq Mar 11, 2014 3:38 AM in response to Joe_Fo
    Level 1 (0 points)
    Mar 11, 2014 3:38 AM in response to Joe_Fo

    8hours after the update, it's still working flawlessly. Definitely a remarkable difference then before, where TID would consistently fail in the same amount of time. So far, so good.

  • by Joe_Fo,

    Joe_Fo Joe_Fo Mar 11, 2014 3:54 AM in response to smilleresq
    Level 1 (30 points)
    Mar 11, 2014 3:54 AM in response to smilleresq

    But I thought your TID had been working better for a while, only to have started failing recently? Almost seemed as if something had become corrupt requiring a reload (firmware, IOS perhaps). 

     

    Hopefully they found whatever was causing failures weeks after enrollment.

     

    BTW, something that always failed for me was enrolling more than one print, but only after several days. Took the plunge and enrolled both thumbs (added left to existing right) and an index finger.  So far the index has degraded to a small area only, while newly added left thumb working great, including with the fingertip angled.

     

    Hopefully they nailed it this time!

  • by smilleresq,

    smilleresq smilleresq Mar 11, 2014 4:46 AM in response to Joe_Fo
    Level 1 (0 points)
    Mar 11, 2014 4:46 AM in response to Joe_Fo

    No, I guess you don't remember, but for me and many others, TID would begin to fail usually several hours after registering a print, and completely crap out after about 8 hours. (Typically for me, I would scan a print at night and by the following morning it would not work. That would happen

    using your scanning technique.

     

    If I didn't use your technique, failure was much faster..

  • by smilleresq,

    smilleresq smilleresq Mar 11, 2014 4:49 AM in response to Joe_Fo
    Level 1 (0 points)
    Mar 11, 2014 4:49 AM in response to Joe_Fo

    Disregard  much of my previous answer, I read it too quickly. You are correct that it woked for awhile and ultimately crapped out as I stated. Your memory IS better then mine!

  • by Joe_Fo,

    Joe_Fo Joe_Fo Mar 11, 2014 7:19 AM in response to Joe_Fo
    Level 1 (30 points)
    Mar 11, 2014 7:19 AM in response to Joe_Fo

    Joe_Fo wrote:

     

    [snip]

    Took the plunge and enrolled both thumbs (added left to existing right) and an index finger.  So far the index has degraded to a small area only, while newly added left thumb working great, including with the fingertip angled.

     

    May have spoken too soon. Seems the index finger is back after 1-2 hours. May have been back sooner, but I gave up trying after a few attempts.

     

    Will see how things progress after a few days...

  • by aayushfromindore,

    aayushfromindore aayushfromindore Mar 11, 2014 8:11 AM in response to Joe_Fo
    Level 1 (1 points)
    Mar 11, 2014 8:11 AM in response to Joe_Fo

    There is a good news for all.

    After the update, my TID performance degraded and now it takes 2 or 3 successfull prints on 10.

    Now I dont have any hope left in this device and will be selling it asap.

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