Previous 1 2 3 4 5 6 Next 1,113 Replies Latest reply: Aug 7, 2015 11:46 PM by DESPERADO1990 Go to original post Branched to a new discussion.
  • Dreanmachine1 Level 1 Level 1 (0 points)

    Ok kiddies, we can all play nice, can't we?  The issue is a real mystery for many of us wanting to enjoy the new technology.  We are searching for anything to help solve it. You just never know with these things, and yes, we could be reaching far out there, but it is worth a shot.  This is what we do in the technology age.  We want to get the most bang for our buck, especially the Apple buck.

     

    In any event, all my solutions have ultimately been rendered unsuccessful.  I thought I had a lead on the actual way to register the fingers.  But in the course of a couple days, all was forgotten.  Re-registered for the upteenth time, and all works pretty well for a while.  I guess, the next time it craps out, it will be time to turn it off until Apple maybe comes up with a software solution (wife is already done with it).  It does not seem to be a hardware issue where some folks have had replaced units exhibit the same behavior.  I guess it is just the nature of the complexity of the technology between hardware, software, and the human fingerprint.   I hope there is some pressure, somewhere, that Apple can see that there is a minority struggling, and they at least attempt to fix the problem with a software update.  For the time being, will just sigh and move forward with the same functionality I got with my iPhone 5. Life is good!

  • Abrasha Staszewski Level 1 Level 1 (20 points)

    My sincerest apologies for my misguided attempt at humor.  It was inappropriate, especially since I was struggling with Touch ID myself and came looking for a solution here. 

     

    I do believe however that the technology just works.  It is elegant and functional and works 100% of the time.  You just have to learn how to use the device properly.  I did not find the solution here, but I did find it online and I shared what I found here a couple of days ago.

     

    Follow the instructions I posted  a few days ago, and you may be successful also.

  • mrsnork Level 1 Level 1 (5 points)

    My apologies as well Abrasha. It's just been a frutrating issue for me, and a lot of others.

     

    For what it's worth--though you mocked it--I've finally got it working 100% after doing what I described last night.  Checked my diagnosict log and there are no more crashes.  Now that it's working properly, I am really happy with Touch ID. It works even better than I thought it would. My advice: watch for rogue apps that are causing springboard crashes (which may be in the background), delete them and re-download from the App store.  Genius at local Apple store told me springboard crashes cause Touch ID to go awry and Apple is investigating. 

     

    Bottom line, you need to set it up correctly and watch for overly wet or dry hands, but it should work at least 9 out of 10 times or you've got a software or hardware issue. 

  • Steve Jolly Level 1 Level 1 (35 points)

    Excellent advice!  I've had major problems with the touch log-in, and your suggestions just gave me a much higher rate of success when I attempt touch validation. Multiple smileys...

  • Abrasha Staszewski Level 1 Level 1 (20 points)

    Steve Jolly wrote:

     

    Excellent advice!  I've had major problems with the touch log-in, and your suggestions just gave me a much higher rate of success when I attempt touch validation. Multiple smileys...

     

    You may want to metion whose advice and suggestions you are referring to, so others can try them also.

     

    BTW, I have also noticed that right after washing my hands when they are still damp, Touch ID does not seem to work as well.

  • SuperSizeIt Level 3 Level 3 (575 points)

    Your post is the closest to a possible solution. 7 out of 10 times it works following your method.

  • sacrefrancais Level 1 Level 1 (0 points)

    Props for the gentlemanly response. The part about the ring being a conductive sensor to initiate the finger scan is interesting and might shed light on why some users have a higher fail ratio.  A careful, centered thumb push seems to be working most of the time after considering:

     

        ▪    Behind the Touch ID sensor is a similar feeling mechanical switch to what you’d find on the iPhone 5 or 5c. You still get the same click and same resistance.

     

        ▪    The only physical differences are a lack of the home square printed on the button, and the presence of a steel ring around the button. The steel ring ACTS AS A CONDUCTIVE SENSOR for your finger.

     

        ▪    Make contact with the steel ring and Touch ID wakes up (when your phone is in a state where Touch ID interactions are expected).

     

        ▪    Without making contact with the ring, Touch ID won’t work.

  • Stujee Level 1 Level 1 (0 points)

    I am having the same issues. I am an electrical contractor and I have work hands. Especially thumbs, which have a few scratches and light cuts due to work. I will try and re teach thumbs I the way a few people have posted on here.

    I just hope the hardware is up to it and things can be improved in the future with a software update when more people start to discover this problem over time. Apple can't really expect their new touch ID system to only work efficiently for people with perfect thumb prints!!

  • Stujee Level 1 Level 1 (0 points)

    I have also been to my local apple store and they ran a diagnostics check on my first handset. To say that the sensor wasn't functioning properly so they replaced the handset with a brand new one. I am still having the same issue. So I can only put it down to the fact that work worn thumbs are a real problem for the sensor. I would appreciate any further info on anybody else having the same issue or if anyone else is also on their second handset. 

  • Dreanmachine1 Level 1 Level 1 (0 points)

    I am grateful for the continued inputs regarding this issue.  This forum thread actually made it into an 'Erraric TouchID' article from an indivudual writing for Forbes.com (we have entered the big leagues:-)).  I am hopeful that the increasing exposure and pressure is making its way to Apple. I do not have rough hands, and still have the disparities (I have tried many, may, many re-registrations, clean hands, etc, etc, and etc).  I have tried everything, other than a new unit, that has been identified on this thread, including my own recommendations that I was intially excited for.  As always, works perfectly out of the gate, but then over a hndful of times, the 'Try Again' message gives me the wiggle.  I do this over three fingers (lerft and right thumbs, and the right pointer).  I am begining to hate the anticipation as I get ready to try and unlock the phone.  Insanity, sometimes.

     

    In acknowledgement of mrsnork, I have seen that my USA Today app has periodic crashes.  I deleted it.  May be coincidental, but there has been some improvement in the success rate, although nowhere near perfect.  I am going to delete the automatically refrsh apps configuration, and see if there gets to be even a little better improvement.

     

    The wife still has hers turned off.  In anticipation of the iOS 7.0.3 update (this week?) or the iOS 7.1 more major update coming in the near terrm, let's hope it has some software resulution for us who were really excited for the TouchID, and have found failure.  As a side note, I will be purchasing the new 5th Generation iPad being announced on 22 Oct (avail on 1 Nov, it appears).  In all honesty, I am having trouble getting excited for the rumor that it will have the new TouchID technology like the iPhone 5s.  Come on Apple, make us proud . . .

  • SuperSizeIt Level 3 Level 3 (575 points)

    Also stumbled on this post and this pretty much fixes the random issues.  Touch ID is now about 99 percent acurate... good tips and nice job

     

    https://discussions.apple.com/thread/5446246

  • mrsnork Level 1 Level 1 (5 points)

    A couple important things to note: There are two main issues people on this thread are having.  One involves how the user is operating the device, i.e. user error.  You must set up Touch ID properly in the scanning phase, and then present your print properly for it to work.  There is good advice in this thread in that regard--like making sure you contact the metal ring, fingers not too wet or dry--that ought to teach you how to operate Touch ID properly.  Once you've done that, it should work almost every time.

     

    The second issue--whether others wants to acknowledge it or not--is those people for which Touch ID works fine for a while and then suddenly stops working.  That's the problem I had, and I see from the descriptions here that several others experienced the same issue. If you solved your issue just by learning how to operate Touch ID properly, that's great. You can ignore what follows.  For those that are using it properly, where it will work fine for a while and then suddenly fail, this is for you:

     

    I've done a lot of troubleshooting with this, both on my own and with the Apple Genius at my local store.  It's most certainly a software issue.  What we found was that certain apps, both native iOS 7 apps and third party apps (particularly third party apps) cause a lot of crashing.  Check your diagnostic log (Go to settings-> general-> about-> diagnostics and usage-> diagnostic and usage data).  Apps crashing, the phone randomly resetting, etc. can cause Touch ID to temporarily stop working.  If you see a lot of app crashes, backboard crashes and low memory warnings, then these steps might work for you.  You can try these in order, because you may not have to do all of them.

     

         1.    Reset the phone by pressing home and sleep button together until you see Apple logo.

         2.    Close any apps that have been crashing (double-click home button and swipe the window for that app up) then reset phone by pressing home and sleep button together until you see Apple logo.

         3.     If you have multiple windows open in Safari close all of them.  This causeed a low memory warning for me.

         4.    Delete any third party apps that are crashing regularly and re-download them, reset phone.

         5.     Turn off background app refresh (settings-> general-> Background App Refresh) or you can selectively do it for problem apps, reset phone.

         6.     Diable any crashing apps in notification center and/or location services, reset phone.

         7.     Last resort - plug phone into iTunes, do a backup, restore software and set up as a new phone.  Don't reinstall all the apps, partciulcalry those that have been crashing.  Run it for a while and see how it works, then add troublesome apps back one-at-a-time.

     

    iOS 7 is really buggy, particularly with third party apps.  That diagnostic log is invaluable for troubleshooting and should help you pinpoint problems.  I had Touch ID working perfectly for four days, the OS crashed while I was reviewing photos in the native photos app (meaning all the phone reset itself and the Apple logo came up).  Suddenly, Touch ID wasn't working again.  Looked at the log and saw a bunch of crashes and low memory warnings. I went in and closed all open apps, cleared out open Safari windows, resset the phone.  Touch ID magically worked again.  You should not  have to re-register your prints. 

     

    This, of course, is a bit of a bandaid because the next crash will cause it to go haywire again.  Apple software engineers (and the app developers) need to work on iOS 7 to get this right.  Hopefully an update is coming soon that will fix this and many other bugs.

  • traceyishere Level 1 Level 1 (0 points)

    I have registered my prints several times and it only seems to recognize them for one day before it forgets. I delete, add, delete, add, delete add and it's the same day after day. This would not happen if Steve were still alive.

  • SuperSizeIt Level 3 Level 3 (575 points)

    Spoke to soon. After a few days, its back to not recognizing again.... oh well. I guess Touch ID needs an update. Firmware or Software... not ready for primetime it seems.

  • Abrasha Staszewski Level 1 Level 1 (20 points)

    traceyishere wrote:

     

    I have registered my prints several times and it only seems to recognize them for one day before it forgets. I delete, add, delete, add, delete add and it's the same day after day.

     

    Yep, the same thing still continues to happen for me too.

     

     

    This would not happen if Steve were still alive.

     

    You don't know that.

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