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Level 1

6 points

(iOS7) How to delete an item stuck in the iTunes downloads queue?

Hello evryone,

I'm facing a pretty annoying issue."

Two items I've purchased on iTunes using my iPad running iOS 7.0.2 keep returning an error message that they can't "be downloaded at this time".

As one is a song, I've downloaded it nicely on the iPhone, hence I can tell it's not a server related or specific file issue, just some annoying bug in iTunes

So far I've tried pretty much everything, with no luck:

- close iTunes app and relaunch it

- gard resetting the iPad (holding jome and power button)

- reset all setting

- swipe finger right to left over athe item (nothing happens)

Seems there's no way to remove an item in the download queue, even there's an "edit" button in the top left corner. It produces no effect.

Any hint? I'd really would like to avoid restoring the iPad from scratch!

Thank you

Posted on Oct 2, 2013 2:40 AM

40 replies

Jan 16, 2014 9:44 PM in response to maclover_it

I got it!!! I went to videos and clicked on the ones stuck. One of them showed a play sign and under it was a stop sign with a circle around it. I hit the stop sign then went back to the queue and it vanished. If it doesn't show the circle, click on the cloud with the arrow which will bring up the circle with stop sign. Good luck!!

farico

Level 1

0 points

Jan 17, 2014 11:18 PM in response to jayfromstratford

I had the same problem and your method did the job, thank you.

Jan 25, 2014 9:25 AM in response to maclover_it

I Figured it out. I had the exact same problem and I went to Videos-The Video you are talking about-Click the Download From ICloud Icon-And click it again to stop the download. It should be removed from your iTunes downloads

Jan 25, 2014 6:20 PM in response to IHaveBillsToPay

I beat you to it, but thanks anyways.

Nauman

Level 1

0 points

Feb 9, 2014 4:20 PM in response to maclover_it

I've got a song stuck in this mode in itunes.. None of the suggestions above seem to work..

Anyone else?

Thanks,

Bitapaul

Level 1

0 points

Feb 24, 2014 6:01 AM in response to Nauman

I now have two movies stuck in processing...have tried all suggestions in this thread with no luck. Is anyone from Apple listening? Anyone else have a suggestion? They are stuck on processing in my iTunes Store, I have no access to my PC (on vacation) and cannot shake them free...

Grrrr, super frustrating! I just wanna watch a movie...

Bitapaul

Level 1

0 points

Feb 24, 2014 6:02 AM in response to Bitapaul

And for clarity my rental movies never showed up in the videos area, so I could not try clicking on them there.

AKKoop

Level 1

0 points

Mar 2, 2014 6:01 PM in response to maclover_it

Update the iOS to the newest revision. Solved my stuck download.

Mar 30, 2014 12:46 AM in response to maclover_it

I have successfully downloaded to my laptop and watched a number of TV. programs that keep trying to re-download. They are in my Windows Explorer files, play without difficulty and have synced across to my iPhone and iPods but each time I download something newly purchased, these TV. programs try to download again. Is there a way to reset the download queue? It strikes me as strange that programs showing as downloaded on my laptop and which are not listed as waiting to be downloaded in the iTunes Store keep trying to re-download.

Apr 5, 2014 8:37 AM in response to maclover_it

Nothing works..! There arw threada from 2010 regarding this issue, and Apple shows no support, this is very disappointing.

Anyone new has been able to clear the download queue and re-download a rentes movie?

Apr 13, 2014 10:15 AM in response to maclover_it

I had the same problem with a rental and managed to fix it by signing out of my iTunes account "iTunes & App Store" in settings, going into iTunes Store where I still had it pending and then back to settings. After logging back into my apple account the download was gone! Hope this works for others.