iPhone 5 Power Button flaky since upgrade to iOS 7

Extended warranty is great. But that is normally being offered as an extra peace of mind and usually is good for accidental damages, like breaking the glass or misues.

Apple was the first extended Warranties (not insurance) that I saw, that cover accidental damage. Could you get this type of warranty on other products ?

If a part is designed to be pushed it has to be able to be pushed as many times as they consider normal usage over the lifetime of that product. I do not believe they designed the phone with a lifetime of 12 months. IF they did, well then it is a substandard product. IF not then the part is defective. Makes sense?

I agree that a button shoud be push as many time it needed to be push. I also agree that I never had that problem with any of my other iPhone, so to me, it does show a weekness.

I do not know at which percentage a part is consider a defect or a design failure, but when I read about product rate of DOA (Dead on Arrival) and it is not consider a problem, I guess you would need a very high number to be classified as an design failure.

Exemple: PS4 is below 1% of failure rate (not DOA but still high)

With less than 1 percent of shipped systems affected by these problems (up from 0.4 percent in a previous claim), the number of broken systems is reportedly within the "expected range" for a product launch.

http://n4g.com/news/1397203/sony-updates-ps4-failure-rate-numbers-to-less-than-1

from this http://www.statisticbrain.com/iphone-5-sales-statistics/

we see 89 millions iPhone 5 sold so far. At PS4 rate, let's say 0.5% that would mean 445000 non working iPhone would be consider by Sony as an Expected range :-)

I dont think it is ok to think like that, but I don't think we are at those number yet.

Maybe in 2 year, if that number is high enough, Apple would do something about it, like they did for Battery, and white plastic getting yellow and other recall for defect that was beeing seen on a large enough number of device.

The part is being sold online for $4 and there is an instruction of how to replace it.

I am pretty sure Apple, change the whole motherboard when you ask them to repair. Maybe you could go to a small shop that would change only that small part for you.

Could you give me a link for that part, maybe it will be usefull for me in the future.

I have opened a few iphone myself (but not an iPhone 5)

most of them are easy to open (harder to close :-)

I do some simple repair on them like change a battery and even a touchscreen assembly.

so this part could help me one day !

Franco, Here's the part: http://www.ifixit.com/Store/Parts/iPhone-5-Power-and-Lock-Button-/IF118-018

and here's the instructions: http://www.ifixit.com/Guide/iPhone+5+Power+Button+Replacement/10703

I hate to open the camera part which may let dust go in there. That is my only hesitation.

What task do you use Assistive touch for ?

I dont have the problem yet on my New iPhone except for the feeling that I need to press a little longer before the screen shutdown.

As for the 10O% CPU, when it happened, If I added a picture to an email, the picture would not render completely, it would stay fuzzy.

During that time battery would go down at an impressive rate.

Look at this: in 2 minutes, - 52% on the battery.

I dont think that plastic part is broken.

I would guess the Contact part would be the one

http://www.ifixit.com/Store/iPhone/iPhone-5-Audio-Control-and-Power-Button-Cable /IF118-011

stil,l just 25$ + labour

Glad you explained about the PS4. So if you buy a DOA PS4, does Sony say it is your problem? of course not. DOA and defected products are part of the manufacturing process and the one year warranty is mainly put in place to cover that. I agree the numbers may not get to a range that Apple ever decides to do anything about it but we never know. Maybe we hear more about this in coming months. Maybe we just are the unlucky handful of users.

What I cannot comprehend is that $269 price mark. That means we are paying for CPU/board/camera/... and many other parts to fix the power button? That is a design flaw. That means the lifetime of the phone is dependent to the lifetime of a switch which may wear out in 13-14 months. I am sure this was not expected but can easily happen. What makes me upset is Apple does not even aknowledge this and blames users to encourage to buy extended warranty. That means I need to pay cost of the phone + warranty to use iPhone properly for 2 years. Not acceptable.

iPhoneDefect wrote:

What I cannot comprehend is that $269 price mark. That means we are paying for CPU/board/camera/... and many other parts to fix the power button?

I agree with that.

Part and labor should not go to 269$ if they only change the cable.

That is an insane drainage on your battery. I've never seen such a drainage before. I think you should take this to Apple Store to see what they say about it. Replacement phones are all refurbished. Maybe your phone was refurbished from a faulty phone (see I am not using the word defect anymore).

As for assistive touch: Go to Settings>General>Accessibility>Assistive Touch and turn it on. Then a floating button appears over your main screen. You can move it out of your way if it blocks anything. once you tap on it, you get a menu then tap on device and then Lock Screen.

that my old phone, it was replace by a new one, not a refurbished like I expected.

For assistive touch, I was only asking What do you use it for. Can some of those task be done with Siri ?

For your post, no there are not deleted, since I started writing to you, none of your post were deleted

I only use assistive touch to lock my phone. My power button only works 1 out of 10 attempts now.

Glad the posts are not deleted. Or they may get deleted tomorrow. Its about midnight in Cupertino.

Thanks again for keeping up with the conversation. Hope your new phone works well for you.

I started facing similar issue after I ungraded to iOS7. The Power button was functional for few days until it totally stopped working. I went to the Apple Service Center and got free replacement in 2 days.

I live in Belgium and had the same problem a few days ago.

I will bring it to the Apple dealer and wonder how they will cope with it as my Iphone 5 32GB is only 8 months old.

I have been hesitating between the Iphone 5 and his Samsung equivalent , maybe I made the wrong choice.

Normaly there should have been a Apple notebook under the Xmasstree for my wife but I postponed the purschase to see if Apple gives me a new Iphone ( and I hope the home button will stand longer than this one)

Anyway if I dont get a new one I will sue them trough my office.

I have the same problem. The problem for me is I got my iPhone 5 on release day. So by the time IOS7 came out it was already past the year warranty. I too noticed this immediately after the upgrade and it seemed to get worse.

I put it off hoping it wouldn't get any worse, but I think just from pressing the button on the side has inadvertently compounded the issue. Seeing sooooo many posts about the same issues……and exact to the T, I can’t imagine that Apple wouldn’t cover the cost of the repair. I was speaking with a local tech a few minutes ago and he suggested that I try to live with hit. He said even if I did fix it, he didn’t think that would be the end of the issue.

The money I have put into many apple devices, I would hope they would look after these issues. Just one more reason to give other vendors a chance and save some money at the same time.

The lack of Apple response to these issues is unsettling. Why doesn't someone from Apple finalize these threads with the official word and close posting so people can get on with their lives. Look at the last post and be done.

$900 iPhone 5 64G with no power button. Hard to imagine selling for a reasonable price at upgrade time, as planned. Cut losses and try Galaxy or maybe Nexus 5. Really *****, because I was always pro-apple and heavily invested. 😟

Wow, there are so many threads all about this same issue here.. This is not good. I do have the same issue after 14 months now. My iPhone 5 power button does not work at all and I use the assitive touch to turn it off. Very annoying. It started when I had iOS6 before the upgrade but gradually it got worse and now it does not work at all. I was told I have to pay $269 to get this fixed at Apple Store but I won't do that. I am very upset at Apple to not standing behind this. In searching this I also found a website that people are talking about this http://iphone5recall.com not sure how legit it is but sounds like a good idea to see how big the issue is. I am sure Apple will do something about it if they feel there is a good number of people having this problem. The problem is most of us think this is normal and wont come here to share it with others.