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Level 1

9 points

"This accessory may not be supported."

Ever since updating my iPhone 5 with the new iOS 7, this display message pops up while my phone is plugged in to the computer, using the original cable that came with it in the box. Researching this issue only informed me that the new iOS is no longer compatible with generic iPhone chargers. However, mine is the one made by Apple and so there should be absolutely no issues with it. While it is plugged in my phone charges on and off, never consistently charging. It's really irritating and is making charging a very slowgoing process. Does anyone else have any insight on this issue?

While we're at it, I noticed the new iOS 7 kills the battery life much faster than the previous iOS; I don't use my phone too much throughout the day, and it has been dying consistently twice a day. If I don't use it nearly at all, it seems to last only six or so hours.

Thanks in advance for any feedback! Hope not everyone is having these issues!

Alexis

iPhone 5, iOS 7.0.2

Posted on Oct 2, 2013 2:08 PM

142 replies

petermac87

Level 5

7,447 points

Jul 2, 2015 2:09 PM in response to mjc710

Update the software in the cord.

Pete

SusieNC

Level 1

17 points

Jul 14, 2015 9:04 AM in response to petermac87

How do you update software to the cord?

MY 5c began doing this and apple tried to tell me to completely wipe my phone and redo the whole

thing which is working for many people because the update had a glitch for many people.

Jul 22, 2015 10:19 AM in response to StudioMoon

Indeed this does work - thank you. 🙂 I used to be able to charge my phone while riding my motorcycle as I used it for GPS and music. I'm worried I won't be able to do that anymore, Apple cord or not. :-\ 😐

Additionally, my iPad won't charge when plugged into my iMac, as it once did, but now that I plugged it into the wall it does. Same chord, but different source. I guess those blocks regulate power flow in a way that's different from Apple's own desktop and laptops. That seems counterintuitive. 😕

I love emoticons. Carry on.

Aug 11, 2015 11:42 PM in response to lexiphillips

I'm not quite sure how long you've had the phone but I tried what I read on another blog from ifixit.com and my issue turned out to be that there was lint jammed in the port where the charger goes. I hope it's as easy as that but it worked for to take a push-pin and clean out the port really well. Didn't realize how much can get packed in there. After I cleaned it out it worked perfectly.

Bill33c

Level 1

4 points

Sep 20, 2015 9:02 AM in response to lexiphillips

Same thing happened to me. I guess its time to explore the world of Samsung...

petermac87

Level 5

7,447 points

Sep 20, 2015 1:49 PM in response to Bill33c

Bill33c wrote:

Same thing happened to me. I guess its time to explore the world of Samsung...

Good Luck with that.

Massive Android Security Flaw

Personally I would fork out the ten bucks for a new charger cord, but I suppose spending another grand on a new but less secure phone is just as reasonable.

Good bye from Apple

Pete

Jan 17, 2017 8:13 PM in response to Xtremest

I have the same issue I spent about 50 USD in IPhone certified cable, and after update to iOS 10 it's not working anymore this is MAC BS to make you buy new accessor

"This accessory may not be supported."