"This accessory may not be supported."

Hi; I just did a software update a couple of days ago and noticed the battery wearing down faster but also this message of "this accessory may not be supported" began displaying everytime I pluged it in to charge, no matter how I pluged it in. I ran accross a post that recommended cleaning the charging port at the bottom of the phone, that fixed the charging problem, now the message does not display and it is charging faster, as for battery life have to wait and see. It makes sense, I'v had the phone for a year and never cleaned that opening even after carrying it in my pocker for so long. I used a toothpick and blew in it, I'm going to pick up a can of compressted air and blow it out once in a while. I think it's a cowinceidence (no spell check in here?) it happeded right after the update.

After exhausting every possibility about battery not charging I went in to the Apple store and asked them about it. My phone was a 4S and the charging issue got to the point that it would not charge at all. The tech noticed the corrosion on the contacts for the plug in charger and tried to clean them but 'corrosion' had taken its toll. I had just coming back from 3 months in a fairly humid area (Panama). Apparently the charging recepticle is not one of the strong points of the various Iphones with all the complaints I see online. I would have thought that they would provide a small pop off cover to keep it somewhat sealed from dirt and whatever since they know that its a problem for the masses. Now back in Colorado (with no humidity to speak of) so I dont think it will be a regular occurance. But now with a new 5s (is that there game plan?) life moves on.

Is Apple reading these complains?! They should work on it to get it fixed before launching new products! It makes the user experience so bad!

BCM Eleven wrote:

Is Apple reading these complains?!

No. If you want Apple to know how you feel, use the feedback link.

http://www.apple.com/feedback

At the risk of repeating what has already been said by many. I also get this problem with my iPhone 5. This happens with genuine Apple chargers and also happens with non Apple chargers but bought from the Apple shop. For instance I have a Belkin dock (bought from an Apple store) sitting on my desk. The cable doesn't get unplugged and plugged back in. It just sits there.

The Belkin charger this happens on is less than six months old. When I went into the Apple store I bought this from, they told me that the charger wasn't guaranteed and that I would have to buy a new one!

I also have other problems with my iPhone so I'm starting to get seriously unhappy with Apple products now.

I'm having the "this accessory may not be supported" issue with a BRAND NEW Apple cable and a BRAND NEW iPhone 6, even just trying to charge with a wall outlet (not plugged into a Mac). Anyone have any ideas?

It's pretty obviously broken. Take it to an Apple store for diagnosis and likely replacement.

Same issue after IOS 8.1.1 update. I believe it's a known issue.

I'm contacting Apple to see if they have a fix. Might have to wait until the next update. Hoping my battery can hold out that long!

Shan6227 wrote:

Same issue after IOS 8.1.1 update. I believe it's a known issue.

If it's a known issue why aren't there 500 million posts about it (approximately the number of iPhones sold).

Lawrence Finch wrote:

Shan6227 wrote:

Same issue after IOS 8.1.1 update. I believe it's a known issue.

If it's a known issue why aren't there 500 million posts about it (approximately the number of iPhones sold).

Because not all 500 million iPhones sold can run iOS 8.1.1?

TJBUSMC1973 wrote:

Lawrence Finch wrote:

Shan6227 wrote:

Same issue after IOS 8.1.1 update. I believe it's a known issue.

If it's a known issue why aren't there 500 million posts about it (approximately the number of iPhones sold).

Because not all 500 million iPhones sold can run iOS 8.1.1?

I stand corrected. Only 200 million.

More to the point - why don't any of my 3 devices on 8.1.1 exhibit this problem?

I just got my iPhone 6 last 2 days ago. I got a message "This accessory may not be supported" after i updated into iOS 8.1.1. May I know what is the problem and how to solve?

You can get the answer just by reading the other messages in the thread that you posted to, but to summarize, the following are possible reasons for this message:

• You are not using a genuine Apple Lightning cable or one sold by a licensed manufacturer
• You are not using an Apple power adapter, or one that meets Apple's tight specifications
• There is dirt or moisture in the Lightning connector on the bottom of the phone
• The cable you are using is damaged (it is somewhat delicate, as it has 3 microcircuits in the Lightning connector)
• The plug is not inserted fully into the phone
• The phone has developed a hardware problem
  

Thanks for your explanation.

I was gifted a very handy charger that would have worked well for me but because it is not a licensed product it is not supported and so it is useless to me. I'll be looking at other phones when it is time for a new one.