Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

51 points

can't sign in to icloud from my macbook pro

I can't access my icloud account from the "Preferences" window. I can access inside the appstore and online as well.

But I can't use contacts, notes, reminders, etc on my laptop because Apple says: "you can't sign in right now, try signing

in later".

I already revised several options including deleting keychains related to icloud and the only option that does work is

by creating a new user but this is not an option for me since I would have to change all my user details.

Anybody knows a solution to log in to icloud without having to sacrifice changing my current user settings?

MacBook Pro, icloud sign in

Posted on Oct 3, 2013 8:44 AM

Best reply

Winston Churchill

Level 10

122,493 points

Posted on Oct 3, 2013 8:49 AM

Welcome to the Apple Community.

1. Sign out of your account

(If you are unable to do this because System Preferences has frozen, Force Quit System Preferences and try again)

2. When prompted, opt to delete, contacts, calendars etc from your Mac.

(You are only deleting this data from your Mac, not from iCloud, the data will be reinstated when you log back in. If you need to check that the data is in iCloud before deleting it go to iCloud.comand check each section for data)

3. Having logged out, check that the iCloud accounts along with their data have disappeared from the Mail, Address Book and iCal Applications.

(If necessary, delete the iCloud accounts from each of these application separately from each Applications Preferences)

4. At this point it may be worth trying to log into iCloud from the System Preferences iCloud settings again, if this works, all well and good, if it doesn't continue to step 5.

5. Open your User Library folder in the Finder. (When in the Finder, go to the Go menu, hold down the option key (alt) and choose Library when it appears in the Go menu)

6. Navigate to Library > Application Support > iCloud and drag the iCloud folder to your desktop. (This action only copies the folder and will provide you with a back up)

7. Select the iCloud folder again in Library > Application Support and drag it to the trash, enter your administrators password when prompted.

8. Restart your computer.

9. You should now be able to enter your ID and Password in system Preferences > iCloud and log into your account. Check the services you wish to use and once you are satisfied it's working as it should, trash the iCloud folder you copied to your desktop earlier.

View in context

22 replies

Legs616

Level 1

0 points

Jun 10, 2015 5:11 PM in response to Winston Churchill

Cheers mate that sorted it a treat

Oct 21, 2015 10:51 PM in response to elidealista

I brought my MacBook to the store and they taught me how to make a new admin account. Fixed the problem for me. Try it out.

Feb 8, 2016 1:44 PM in response to elidealista

I have found this to be a problem with "Restrictions" on the iPhone and having changed an Apple ID Password.

I first encountered this after I received an email saying one of my trusted devices had been removed. I'm not sure whether this is due to running the public beta software on my iPhone or not. It only started happening since using iOS 9.3... Anyway as a result I logged into my account and changed my Apple ID Password since I had not removed it from my trusted devices.

Also of note, is I have restrictions running on my iPhone that prevents changes to my location services and accounts.

Once I change the password, I have to update that in the iCloud Preferences window; this leads to the never ending spinning / loading wheel.

The way I solved this was to force quit that. Sign into "Restrictions" under "General" in my iPhone and check the box that says "allow changes" under the accounts menu. This also pops up a window that says "iCloud Terms of Service" have changed and you have to accept them. Once you have done that open "iCould Preferences" on your mac and sign in again and this time it should work correctly after a couple of seconds. After that you can change the account settings in your iPhone back to whatever they were.

Does anyone know whether this issue - the iPhone being removed from a trusted device - is because of the beta software? It hasn't happened until iOS 9.3 public beta.

Hope this helps!

Thanks,

Traq91

Level 1

4 points

Jun 6, 2016 6:10 PM in response to JamesHolman

any update on this? i can't log in to icloud on any new device, icloud preferences/internet accounts crashes on macbook pro, settings-icloud on ipad, iphone crash immediately...this all happened after change icloud password also using beta - about 5 weeks ago - any idea the fix? Definitely seems related to keychain/password change - however makes no sense why i would not be able to even sign in on a new device to icloud.....no error message, just goes 'verifying' for a few sec, then stays on login screen....however i can sign in to icloud.com fine - but a few things don't work - ex. photos, keynote...but some do like contacts, mail....any idea what i can do to fix my apple id?

Eric Root

Level 10

684,057 points

Jun 7, 2016 1:00 PM in response to Traq91

You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. You can link to this one.

Jul 4, 2016 8:01 AM in response to Winston Churchill

perfect! this worked! although i had some problems with moving the iCloud folder.

Nov 14, 2016 2:56 AM in response to elidealista

I had a similar issue and was unable to sign into the icloud.

This was after upgrading to Sierra.

Turned out that the new upgrade defaults to a US keyboard, which meant that I was not typing my password correctly (it has a symbol in it!).

Obvious when you know but tricky to spot if you've not noticed the keyboard being reset and of course the password is hidden as one types.

Moral of the story, ensure keyboard is set to correct region before typing?

Best of luck and I hope mo more issues for you?

can't sign in to icloud from my macbook pro