Previous 1 2 Next 21 Replies Latest reply: May 11, 2014 4:34 PM by rooivalk57
Solid5nake Level 1 Level 1

Anyone experiencing freezing issues with their iPhone 5S? Sometimes my phone would just reboot out of the blue or freeze up where i would have to hard reboot it. I don't want to restore it as new due to an app i need for work call Mobilepass. I have tried resetting all settings didn't resolved the issues. Just wondering. Thank you in advance for any inputs you have.

iPhone 5s, iOS 7.0.2
  • sterling r Community Specialists Community Specialists

    Hello Solid5nake,


    Thank you for using Apple Support Communities!

    Sounds like we have some unexpected behaviour from this iPhone 5s here becoming unresponsive, and restarting on its own. After having reset all settings, next I would reset the phone:

    iOS: Turning off and on (restarting) and resetting

    If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.


    If the issue persists, I would try and take note if it happens when you are in a certain app, and if so, would suggest this article to help you troubleshoot that app.

    iOS: Troubleshooting apps purchased from the App Store


    If the issue occurrs no matter what you do, then it does look like the next step would be to backup and restore the device with iTunes.

    iOS: How to back up and restore your content


    All the best,


  • JuicyPooh Level 1 Level 1

    I am having the same issue. Constant freezing. Although mine has not rebooted more than 3 times. I've had my phone since October 5th and my problems started about a week later. I thought I was imagining it as my 4S hardly ever froze.  I don't know where this problem is coming from but if it's software related Apple needs to fix it asap. If it's a glitch on some phones. Then Apple needs to replace them without any hassle, So far I wonder if my 4S was better since it didn't give me any problems. I've tried the reset phone tactics and reset it from factory. Still no luck. If by the next update. It doesn't fix. I will get Apple to replace it. Doesn't make sense to keep an Apple product that is giving me a problems.

  • Iphone5s007 Level 1 Level 1

    Hi snake!

    The reason why all the 5s's are crashing because 7.0.2. is not working well! I had the same issue, than Apple swap it for me because I had some problem with the audio output! When I got the new phone, I left it on the original ios7.0, as I did not updated it!

    I think Apple plays a dangerous game, and people stars loosing their faith in Apple, since ios6 every update criple an older device, like my i4 become a laggy old cripled phone under 6.1.3... I am wondering which ios will make me hate my new 5s? I will leave it on 7.0 till major apps will require to change it!

  • NickB_Music Level 1 Level 1

    With ios7.0.3 it's even worse! My iphone 5s just randomly turns off and then turns back on. But every single day I have to do a hard reboot as my phone just likes to freeze in apps. I can't tell if it's the phone or if it's the software itself.

  • Iphone5s007 Level 1 Level 1

    Im sorry to hear your issues, my apple geek friend has the same issues! I just can say only one thing!

    CHANGE THE PHONE AT THE APPLE STORE(if thats the case complain wifi issues and 3g problems or headphone output), and KEEP your 5s on 7.0!!! You can restore from your old backup! It will work!!! TRUST ME!!! I even did not turn off my phone the last two week!!!!

  • TheTaughter Level 1 Level 1

    i hope this is an ios 7.0.3 problem on the iPhone 5S because mine freezes and restarts with unresposive buttons almost everyday. I bought my iphone 64gb from the UK, but i dont live in the UK and there is no apple store where i live.

  • Iphone5s007 Level 1 Level 1

    I am sorry to hear that you have problems, and there is no apple store in your country. I am sure there will be an update which will help on i5s users who has problems with 7.0.3. turning of background app updates, icloud backup(i did it on mine), could resolve your problems.Icloud only have my notes and my safari, the rest is off. I am still on 7.0 and there is one app is acting funny.. thats the app store, it never update or download only if I hard reset the phone. I did not swith off or reset my phone for two weeks and when I opened app store, it restarted itself.. If a future update wont solve ur problem, you must call apple support, and ask them whats going on, maybe yo need to come back for   sort holyday! Thay will change your phone, dont worry, but dont update it till a good ios version comes out!

  • BahramCR7 Level 1 Level 1

    Hello. I have a solution, well it worked for me..

    Just plug it into iTunes, and the save all of your data by making a backup to iTunes, and the just restore it.

    My phonecarrier told me this; they said that it might just was a defect on IOS 7. After I did it, i could play Modern Combat 4 or any other apps again without any problems. 

  • JMdigi Level 1 Level 1

    I started having this issue after an update to 7.0.3 (but it didn't seem to be related to that because it started days after the update).  Over this past weekend it got really bad. I did nothing -- lots of apps have updated since then -- and it stopped happening around Sunday night. I noticed that nearly all of my apps are now asking for reauthorization to access whatever they need again (location, contacts, etc.)... Strange..

  • Eeecia Level 1 Level 1

    Same here. I have same issue as JMdigi. Just after the update to 7.0.3 things got bad. Never happened before.

  • rob582 Level 1 Level 1

    I also had problems with slightly different consequences. I pushed the home button on my 5s and the phone froze. I completed the Sleep/Wake and Home button reset and when the phone rebooted it had lost all of my touch ID data and I needed to re-register my prints.

  • RMSko Level 1 Level 1

    I'm having the same problem, but for me it started happening after I updated to 7.0.4. It hasn't been as bad as for some others described above - it froze twice and once rebooted on its own without me doing anything - but I fear this is only the beginning. Hopefully Apple recognizes this as an issue and comes out with a fix.

  • JLC1974 Level 1 Level 1

    I have the same problem (phone turning off by it self and only awake using hard reset). There was a time when the phone worked properly; i turned off 'find my iphone'. After awhile i turned 'find my iphone' back on and it happed again. I sent my phone to Apple care center to analyse the problem, but of course they could not find it. My iphone issue only happens occasionally. If the problem persist, then i will turn off 'find my iphone' permanently. I don't know if 'find my iphone' is causing this. If so please do something about it.

    Another option is to delete all your apps and reinstalling 1 by 1. After each app, take some time to see if the app is causing the problem, if not install the next 1 (can take awhile if you have alot of apps).

  • Stathakos Level 1 Level 1

    I've been having similar issues with my 5S. My keyboard freezes and makes it impossible to type in the messaging app sometimes. My phone has also randomly rebooted itself. im on 7.0.4. I tried everything recommended except a complete restore, thats what I am going to try next. Im really upset that apple dropped its standards since the iPhone 4 came out. I miss Steve Jobs

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