SD Card Slot Disappears After Sleep (Gone Until Reboot)

I love my new Macbook Air 2013. Its speedy Core i7 and lightening-fast 256GB SSD make for quite a wonderful experience in Windows 7, too. But I have a problem that is proving to be quite the frustrating little niggle, and I just can't sort it out. So I've turned to you guys for help.


Here's the thing: the SD Card (the slot, the device, the card, the folder, the drive, everything) just vanishes after the MBA wakes up from sleep. I've tried it with various cards with different filesystems (FAT32, NTFS, EXFAT) and capacities (32GB, 64GB, 128GB) -- always the same. I've reinstalled Windows 7 Pro x64 multiple times using up-to-date boot camp assistant and Apple Support Drivers.


The card works fine. Until, of course, the computer goes to sleep. When it awakens, the card is gone -- even from the device manager -- until the computer is rebooted. That's right, plugging the card (or any other card) into and out of the slot doens't fix it. Neither does resetting the NVRAM or SMC. Neither does adding an event to the Task Scheduler to disable the device prior to sleep and re-enable it on wake (it doesn't re-enable, the entire device vanishes).


Here are some more details:

- Putting the card in for the first time while the computer is asleep is okay -- the card appears when the computer is awakened. But putting it back to sleep afterwards causes the same behavior -- the card and reader disappear until reboot.

- The computer can go to sleep and wake up many times without a card inserted without the device disappearing. I can put a card in and have it recognized propertly after any number of card-free sleep-wake cycles. But the moment the computer sleeps with card inside, the reader disappears until next reboot, no matter what.

- This behavior does not occur in OSX to my knowledge (although OSX handles both mounting AND sleep states VERY differently than Windows, so I can't directly compare).


I have tried everything short of scripting a reset of the root USB hub (a highly unrecommended procedure that can disable the keyboard/mouse/etc). I've even tried new USB hub drivers (intel 8.10) to no avail.


Anyone have the same issue? Does this work for you? Does anyone have a copy of older SD card drivers (maybe the latest ones are screwy?). Thanks

MacBook Air (13-inch Mid 2013), Windows 7, OSX 10.8.5 too.

Posted on Oct 3, 2013 8:08 PM

Reply
148 replies

Nov 3, 2017 8:20 AM in response to Gabe-A

For the past year I was on the Windows Preview build program and tried dozens of Windows incremental updates.


Currently on the Fall Creators build (1709) ver 16299.15 with all updates. On the Mac OS side I upgraded to High Sierra about two weeks ago. The only Windows feature that doesn't seem to work is the restart assistant in bootcamp. It cannot see the Mac OS - requiring me to reboot using the Option key to select the Mac OS.


I tried SLEEP mode again today. Set the "what happens when I close the lid" option to SLEEP. Closed the lid, waited a few minutes. Opened the lid and it came back to life promptly enough. But the SD Slot w/512gb card disappeared totally. A reboot brought it back.

Mar 12, 2015 11:38 AM in response to agridi57

The only reason to point to the OS and not the driver, can be because the driver does tell the OS on wakeup out of sleep that there is device, but the OS does not take any action. You can check if this is the case in the Windows Event Viewer. I have a 2012 model, with Broadcom SD driver which works well.


There is a caveat Mac computers: Don't change SD cards while computer sleeps - Apple Support and the general FAQ About the SD and SDXC card slot - Apple Support.

Dec 26, 2016 11:05 AM in response to towoode

Please see here for latest: Re: MacBook Pro Retina Bootcamp USB set address failed


Submitted the bug.

*I thought I'd focus on the latest manifestation of the problems which is in this ticket here with Anniversary Edition

*I made the point that a lot of us have the bug, therefore seeing all these forum posts is more important than my particular hardware spec

* See the bug ID and the text of my bug entry below. I will post updates here and also on the microsoft forum mentioned below

*I haven't replied to MS yet, perhaps I should raise a bug formally with them also? Please do give me suggestions what to reply to them with

If anyone else would care to join me in submitting or resubmitting a bug request, that would help.

Bug ID: 29809345


New Mac Problem

Classification: Serious Bug

Reproducibility: Always


Title: MacBook Pro Retina Bootcamp USB set address failed


Description:

For over three years now (see date of first post on first link below), a wide range of Macbook users have reported severe problems with the bootcamp SD card driver, we think for a particular Broadcom chipset. The issue got progressively worse with the release of Windows 10, and now with the Windows 10 Anniversary Edition (1607 release) the SD Card is inoperable: on boot we receive Set Address Failed (see last link for latest post) and no known workaround exists. Please see the following links for a large variety of users posting detailed reports on this issue:


https://discussions.apple.com/thread/5408471?answerId=30152035022#30152035022

https://discussions.apple.com/thread/7325142?answerId=29396575022#29396575022

https://discussions.apple.com/thread/7352538?answerId=31154740022#31154740022

https://discussions.apple.com/thread/6459962

https://discussions.apple.com/thread/7352538?answerId=31154928022#31154928022&ac_cid=tw123456#31154928


Please see the following link for progression of the issue with Microsoft:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/sd-card-de tection-issue-in-windows-installed-on/7a2a896a-335f-4504-aa88-952ec8ed2eb3?msgI d =ea9662be-39e4-4121-8706-ab0d49d27d27


Please see the following links for a random selection of non-Apple and non-MS forum posts of users suffering from the issue

http://superuser.com/questions/1129612/unknown-usb-device-set-address-failed-for -apple-sd-card-reader/1159547

https://www.reddit.com/r/techsupport/comments/4t6aa8/bootcamp_windows_10_doesnt_ recognize_sd_card/

https://www.reddit.com/r/applehelp/comments/3s0g2c/boot_camp_windows_8110_detect ing_sdcard_reader_as/


Steps to reproduce:

Boot into bootcamp on a Macbook pro Retina (other users have found the problem in Macbook Airs also - see posts) which uses the affected broadcom chipset, running Windows 10 Anniversary Edition. Try to access content stored on an SD Card using the inbuilt SD Card reader.


Expected Results:

Device Manager (and an OS-desktop popup) will show "USB Set Address failed" as detailed in https://discussions.apple.com/thread/7352538?answerId=31154740022#31154740022 and included in the attached files

On a previous version of Windows you may instead suffer the SD card not resuming from sleep or some lesser issue


Actual Results:

Device manager shows "USB Set Address Failed" and no known workaround is applicable. On older versions of windows you may experience a lesser issue that still renders your SD card unreadable.


Configuration:

See the below configuration of my mac, see also all included forum links for many other hardware configurations where this occurs and the general conclusion that this affects the Broadcom SD-card driver chipset


Hardware Make and Model & OS X Version/Build

Model Name: MacBook Pro

Model Identifier: MacBookPro12,1


Card reader:

Product ID: 0x8406

Vendor ID: 0x05ac (Apple Inc.)

Version: 8.20

Serial Number: 000000000820


OS: El Capitan 10.11.6 and Windows 10 Anniversary


Additional notes:

See all the links mentioned. Note the number of users affected, the diversity of their hardware, the amount of time that has expired since reports came in and the perceived lack of faith from users in a resolution due to Apple and Microsoft (for whom users are both paid customers) not seeking to resolve the issue. Hence I would suggest this is very urgent.

Feb 26, 2017 7:06 AM in response to towoode

see my latest post in Re: MacBook Pro Retina Bootcamp USB set address failed

Do people who are now experiencing set address failed also have slow startup manager? Do any of the suggested fixes work for you?

What about people who are only experiencing the original problem of sd-card not waking from sleep - Do you also experience slow startup manager? Also my guess is if you are only experiencing the latter you are not on windows 10 - correct?

Jul 4, 2017 2:32 PM in response to towoode

LonerT you said here: Re: MacBook Pro Retina Bootcamp USB set address failed

> Does the behavior change if you use Hibernate instead of Sleep? I have a Broadcom SCSI driver, so I do not see the same issues.


I've had some success experimenting with hibernating after upgrading to the latest Sierra (previously I had bad experiences prior to Sierra and Win10 Anniversary) and I do need to investigate whether that option is safe and liveable these days. What does the Broadcom driver give you that my 'apple' driver does not?

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SD Card Slot Disappears After Sleep (Gone Until Reboot)

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