Previous 1 2 3 Next 42 Replies Latest reply: Feb 23, 2014 5:16 PM by jonnyb098 Branched to a new discussion.
KiloDiesel Level 1 (0 points)

Im a owner of the 5S 16GB 7.0.2 from the release date. But from the release till now i experienced 2 random springboard crashes. Once when i opened the camera from lockscreen and once when i wanted to call someone from the ''recent'' list. The apple logo came up for 5 seconds and it went back to normal.


Is this just bad luck for 2 times or is this something to worry ?


Maybe someone can look to my Crash Report. Im not into that.


Thnx in advance.

iPhone 5s, iOS 7.0.2
  • jboucher614 Level 1 (5 points)

    I have had the same problems with an AT&T 32 GB 5S

  • greenmyapple Level 1 (0 points)

    I have been seeing this since 7.0.3. It happens after unlocking the screen with finger scan. 5s 64GB 7.0.3

  • greenmyapple Level 1 (0 points)

    Hey everyone, went to apple with this problem. if you do a firmware restore it should fix the problem.

  • Armen Level 1 (0 points)

    Same problem here.  It usually occurs from the lock screen or when using TouchID to unlock.  It's been growing in frequency and I submitted a Bug Report with crash logs to Apple.


    A restore does not fix it.  This is a bigger problem under the 64 bit architecture of the 5s.  I was running 7.0 on my 5 with no such problems.

  • Phokuz Level 1 (0 points)

    This has been happening to me too. Yesterday it happened when I asked Siri to play a station on iTunes Radio. Today it happened when I tried to start playing an album I had just purchased from iTunes. What gives, Apple?! It's happened probably 6 other times, but I don't remember what the circumstances were. I have a 64GB 5s AT&T model.

  • marcfromtimonium Level 1 (30 points)

    I have been experiencing at least 1 SpringBoard crash per day. Some of my friends have told me the same. Hoping it's a software issue and not my phone.

  • Armen Level 1 (0 points)



    I turned off Reduce Motion and everything has been totally fine.  Having that setting ON was the source of all my SpringBoard crashes under 7.03. 


    This will likely be fixed in the next iOS release but if you want your phone to behave normally, turn that feature off for now.

  • buffalo2nite Level 1 (0 points)

    I hope this's driving me crazy!

  • Sally King Level 1 (5 points)

    Didn't work for me, still getting random resprings.

  • s011062 Level 1 (0 points)

    Same problem here , no matter I have reset and restore I am also having this problem . At least once a day , my family also having the same issue while they using iPhone 5s


    CrashReporter Key:   a887fc8f6e6130612eeed8e7a2aafd67e3049eec

    Hardware Model:      iPhone6,2

    Process:             SpringBoard [16]

    Path:                /System/Library/CoreServices/


    Version:             50 (1.0)

    Code Type:           ARM-64 (Native)

    Parent Process:      launchd [1]


    Date/Time:           2013-12-19 00:29:35.991 +0800

    OS Version:          iOS 7.0.4 (11B554a)

    Report Version:      104


    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Subtype: KERN_INVALID_ADDRESS at 0x00000000fd3bbeb8

    Triggered by Thread:  0

  • paulglaz Level 1 (0 points)

    I have the same problem.iPhone 5c, Reduce Motion is disable.

  • prest86 Level 1 (0 points)

    Hi guys,

    I'm sorry but nothing can fix the problem definitively (a restore, reduce motion on, or any other option).

    It is an iOS bug! I' experiencing the same problem on my iPad air, and if you want to know something more you can read this discussion:

    There are a lot of people experiencing this issue, with all device (old iPad and iPhone too), especially with 64 bit version.

    Some users have changed their device 5 times but the problem is still there.

    However, it seems that Apple is working on the problem. it is hoped this issue will be fixed in iOS 7.1 that is currently in beta testing with developers. Yours story is the same most of us have had.

    It is unacceptable.....and very frustrating...but the good notice is that it isn't an hardware problem.


  • Michel Goldberg Level 1 (5 points)

    Perhaps you are right mister « Prest86 » !

    Happens randomly for me (each week or couple of weeks ou so on).


    I Hope it is harmless for ahrdware or data's ?



  • prest86 Level 1 (0 points)

    It is harmless for hardware and data. Your device will just crash or maybe restart the springboard, losing nothing.

    It seems that ios7 currently does not release the ram in an efficient way, like previous iOS did... Moreover there are some problems with some native apps. This is the idea I made reading other discussions on this forum and surfing the web. I don't know why these issues are "most popular" with 64bit devices....maybe these devices need more efficiency? Maybe the combination of different bugs?

    However, I read that some users have spoken with Apple senior advisor who have captured error logs file. So Apple is working on the problem.....I hope.. Meanwhile, it seems that a restore through ITunes mitigates the problems...

    At any rate, it is not what I expected from Apple and from a 700 euro or dollars devices... It is a shame: no one word officially from Apple!!!!

    We can only report the problem to genius or senior advisor, or return the device and get another iPhone with the same issues, and you will have a new return date.


    Apple messed up big time. I'm very disappointed...

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