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Can't unlock lock screen in my iphone 5 with iOS 7.0.2 update

Hi Guys,

I'm unable to unlock my lock screen sometimes (mostly when I receive a notification message and not unlocking for few mins). The screen freezes and I can't do anything except getting the control center, but options in the control center wouldn't work as well. Finally I have to reboot the device by holding the power button.

Not sure if this issue is peculiar for my device alone. But having a hard time rebooting my iphone quite often.

Let me know if apple is aware of it, or if anyone else is also facing the same problem like mine.

Thanks!

Cedric

iPhone 5, iOS 7.0.2

Posted on Oct 7, 2013 9:07 AM

Best reply

sheila_m.

Community Specialist

Posted on Oct 9, 2013 7:04 AM

Hello Cedric,

Thank you for providing the details of the issue you are experiencing with the lock screen on your iPhone. It is definitely inconvenient and frustrating when you are not able to access your iPhone.

I recommend following these steps for an issue like this (you can skip 4 because it does not relate to the issue you are experiencing):

If a single application is not responding or stops responding when it opens, you can force it to close.

If the device is unresponsive or if certain controls aren't working as expected, restart your device.

If the device remains unresponsive or does not turn on (or power on), reset your device.

If there is no video or if the screen remains black, verify that the device has enough charge to turn on:

If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.

Let charge for at least twenty minutes, then see if it starts normally.

If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.

If the screen displays a red battery icon, continue charging the device until the battery is fully charged.

If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:

Connect the device to your computer and open iTunes.

If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.

If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.

If the above steps do not resolve the issue, contact Apple.