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iPhone 5 IOS 7 battery dead when really at 29% after taking photos

My iPhone 5 (1 year old now) has started having a battery problem since I upgraded to IOS 7. It will shut itself off under these circumstances:

  • battery is below 40%
  • I take a number of photos using the Apple Camera app
  • photos taken in rapid sequence (no flash) or one or two taken with flash


The next thing I know I see the radar symbol and the phone shuts off. If I try to turn it on I get the drained battery icon with the power plug moving into the screen an it turns off.


I then plug it in to turn it on and find that the battery is still around 30%. If I am not near my charger, I can wait about a half hour and power the phone on. I just did that and the battery is at 29%.


What is going on? This is not right. I've never seen this before and have had 2 other iPhones. Any thoughts or ideas appreciated.

iPhone 5, iOS 7.0.2

Posted on Oct 7, 2013 12:09 PM

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Question marked as Top-ranking reply

Posted on Oct 28, 2013 12:45 PM

I just had this issue happen to me today on my almost 1 year-old iPhone 5 with 7.0.2 while watching video. I was surprised when it shutoff as I didn't recall seeing the warnings at 20% or 10% and it turned out when I plugged it back in that it was at 26% charged!

242 replies

Jan 14, 2014 3:47 PM in response to romdos

okay so i did a few things and today the phone didnt missbehave at all...... last night i drained it as far as i could before it crapped out and wouldnt turn back on, let it sit like that for the night, in the morning i plugged it in and charged it up, around noon i decided to open the phone up (my warranties been up since october so i didnt care) i disconnected the display connector ribbon and reconnected it, resaaembled the phone and turned it on, been good since it seems. battery issue probably wasnt solved doing this but at least it didnt crash or show screen artifacts or randomly reboot. if you feel like trying this out, go ahead ONLY IF YOUR WARRANTY IS EXPIRED, you got nothing really to lose.... myabe the display connector is getting loose in some people's phones. doesnt solve the battery issue but it does stop the "black screen of death" and the colorful glitch screen



DO THIS ALL AT YOUR OWN RISK, dont do this if you dont feel comfortable taking apart your phone or if your warranty is still good, be careful

Jan 14, 2014 5:51 PM in response to avatarsound11

My iphone 5 is going dead when the battery is at 20%. If I try to turn on the phone I get nothing. When I plug the phone it start quickly showing 20% of battery level. Looks like is a common problem related to iOS7 or a battery problem, either case is unacceptable and Apple should fix it. A battery should last more than 14 months. I hope is a software issue that can be addressed in the next release.

Jan 15, 2014 6:59 PM in response to pd.vanhelden

pd.vanhelden:


i dont know if that was saracasm, but dont throw our your phone, first of all id take it to an apple store just to have them try one of their little tricks to turn it back on. if they cant get it back on, then try opening up the phone and disconnecting the battery, while the battery is disconnected, plug the phone in and try turning it on (apple logo shouldl start flashing) unplug it then and reconnect the battery and see if that does anything.... dont do this if you dont feel comfortable opening your phone. doing the battery disconnecting steps i just said will at least tell you if its battery related or if your phone just completly crapped out..... talking to an apple genius will be your best bet here

Jan 17, 2014 4:51 PM in response to avatarsound11

I swore it was IOS7, but in the end It was IOS7's increased power demands that made the battery problem manifest itself. Very short life and premature shutting down for low power at 20-30%. A lot of people complaining the iphone 5 battery won't last through a 24 month phone contract. Mine lasted 16 and then the premature shutdowns began.

I went to iFixit and bought a battery for $24.95. Installed it in 45 minutes and the phone is like new again. Many more hours and low power shutdown occurs under 1%.


Inferior iPhone 5 batteries was the cause in the end.

Jan 18, 2014 5:44 AM in response to avatarsound11

Claudius2k

Re: iPhone 5 IOS 7 battery dead when really at 29% after taking photos

Jan 17, 2014 4:51 PM (in response to avatarsound11)

I swore it was IOS7, but in the end It was IOS7's increased power demands that made the battery problem manifest itself. Very short life and premature shutting down for low power at 20-30%. A lot of people complaining the iphone 5 battery won't last through a 24 month phone contract. Mine lasted 16 and then the premature shutdowns began.

I went to iFixit and bought a battery for $24.95. Installed it in 45 minutes and the phone is like new again. Many more hours and low power shutdown occurs under 1%.


Inferior iPhone 5 batteries was the cause in the end.



+1 on this.


What is particularly maddening is that Apple employees will happily make this diagnosis and tell you the battery already had issues before iOS 7, which simply exacerbated the problem by loading the device more heavily (more services running etc). They then go on to tell you you're out of warranty and therefore paying for it yourself. Neatly sidestepping the minor point that the device was almost certainly still under warranty when iOS 7 was released and that they've basically agreed that the battery was not actually capable of it's rated life (1000 cycles should cover 2 years with daily charging) and was therefore never as described.


Not even slightly impressed, and like others here with multiple Apple purchases (Power Macs, iMacs and phones) over the years I'm feeling like this may be the end of my relationship with Apple. I love the tech and the software, but I'm not prepared for this attitude towards customers - including deleting posts when people complain.


FWIW my shiny new battery has returned my phone to being the device I bought.

Jan 19, 2014 10:53 AM in response to GGGelek

Does anyone know what this means?? "AppleTriStarBuiltIn: could not find system ID: bad IPC message ID"


It's part of a panic.ips error log


What is a system ID? Or an IPC message?


I know panics are hardware related (supposedly) but that string of words doesn't sound hardware related.... Maybe software not agreeing with something in the hardware (maybe the battery?)

iPhone 5 IOS 7 battery dead when really at 29% after taking photos

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