You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 5 IOS 7 battery dead when really at 29% after taking photos

My iPhone 5 (1 year old now) has started having a battery problem since I upgraded to IOS 7. It will shut itself off under these circumstances:

battery is below 40%
I take a number of photos using the Apple Camera app
photos taken in rapid sequence (no flash) or one or two taken with flash

The next thing I know I see the radar symbol and the phone shuts off. If I try to turn it on I get the drained battery icon with the power plug moving into the screen an it turns off.

I then plug it in to turn it on and find that the battery is still around 30%. If I am not near my charger, I can wait about a half hour and power the phone on. I just did that and the battery is at 29%.

What is going on? This is not right. I've never seen this before and have had 2 other iPhones. Any thoughts or ideas appreciated.

iPhone 5, iOS 7.0.2

Posted on Oct 7, 2013 12:09 PM

Top-ranking reply

TechGuru74

Level 1

4 points

Posted on Oct 28, 2013 12:45 PM

I just had this issue happen to me today on my almost 1 year-old iPhone 5 with 7.0.2 while watching video. I was surprised when it shutoff as I didn't recall seeing the warnings at 20% or 10% and it turned out when I plugged it back in that it was at 26% charged!

View in context

242 replies

Cirmac

Level 1

4 points

Apr 11, 2016 11:07 AM in response to avatarsound11

I've had this problem and I'm so unhappy with it! You can be anywhere and it just completely goes black. I hope there's a fix soon!

ksprashu

Level 1

4 points

Oct 3, 2016 2:31 AM in response to avatarsound11

These DFU and Restore and Resets and Battery Recalibration did not work for me.

I have suffered with this switch off problem for 6 months now. Finally I think I may have fixed it.

Firstly, just turn the phone to low power mode after a full charge and revel in the long battery life. Irrespective of the excitement you will see in the battery lasting so long, do observe whether the phone turns off or not.

If you find that the phone doesnt turn off, then it is clear that there is no hardware problem. Now your culprit is either an app that uses background data, or an app that uses location.

For me, turning off background app data worked and my phone drained power gracefully and turned off only after 1% charge. When I turned it back on I started getting shutdowns at 40% or 20%. I seem to have narrowed it down to whatsapp.

Try turning off the background app data for whatsapp, or better still, uninstall that godforsaken app and your $500+ iphone will show no battery problems.

iPhone 5 IOS 7 battery dead when really at 29% after taking photos