why can't I turn off cellular data for some apps

Question

why can't I turn off cellular data for some apps

Greetings,

Since upgrading to IOS 7 on my Iphone 4S, I find that it has reset my cellular data settings.

Mac Pro, Mac OS X (10.6.8)

Posted on Oct 9, 2013 8:31 AM

Reply

Answer 1

Best reply

philymaxx

Level 1

4 points

Jan 23, 2017 4:35 PM in response to johnfromchinalake

I finally figured out how to turn on and off cellular data services on my ipad mini 4. First, Setting - General - restriction- enter your restriction code - found "ALLOW CHANGES" part - cellular data use - turn on. Now you back to setting and click cellular data, you will find all apps you are able to turn on or off individually to use cellular data.

I guess the whole problem was caused by the cellular data services company - In my case this is T-mobile. When I insert sim card to my ipad mini 4, it stated updating cellular services setting. I guess this is where the setting was changed in restriction part to turn off cellular data change. I am glad I finally figured out. Hope this helps.

Reply

Answer 2

Oct 9, 2013 8:32 AM in response to johnfromchinalake

Can you be a little more specific?

Reply

Answer 3

Oct 9, 2013 8:33 AM in response to johnfromchinalake

Sorry.. hit return too soon.

In particular, it turned on the cellular data for my music app, and I can't shut it off again. When I click it to the "off" position, as soon as I leave the cellular data screen, it resets to being back on. This behavior has survived numerous reboots and 2 system updates.

My craigslist app also claims that cellular data is off when it's checked as being on, but I can't turn it off and back on again for the same reason.

Thank you

John

Reply

Answer 4

mmitha

Level 1

85 points

Oct 9, 2013 8:34 AM in response to johnfromchinalake

johnformchinalake,

iOS 7 is not an update to the previous iOS 6 it is a whole new OS which is why it resets all settings. Some of the apps have to be updated to be compatible w/ iOS 7 which should come from the App Developers. Similar to (if you are familiar w/ Windows) when Windows Vista came out alot of the Apps and Harware suddenly became incompatible w/ the new OS.

Check to see if the App Developers have put out an update.

Hope this helps.

Reply

Answer 5

Oct 9, 2013 8:36 AM in response to mmitha

Hi mmitha.

It's not that it reset the settings that's the problem; it's that I can't set them back again. The settings won't stick for some apps. for others it will. given that the Music app is Apple's own app, and that my iPhone has all current updates, I'd hope that it should be compatible with ios7.

Thank you,

John

Reply

Answer 6

mmitha

Level 1

85 points

Oct 9, 2013 8:51 AM in response to johnfromchinalake

I understand, in that case try the following: Settings > General > Reset > Reset All Settings

This will not erase any data, just reset the settings.

Reply

Answer 7

Oct 10, 2013 6:30 AM in response to mmitha

Hi mmitha,

I did that. It didn't work. Unfortunately, it actually made things worse.

Not only can I not set the music app so it doesn't use cellular data, but now all my itunes Match music is gone and has to be re-downloaded. I hadn't thought about that. since I can't set the app not to use cellular data, I have to make sure to set the music to download in chunks that can definitely be done over the wi-fi overnight or I'll overrun my plan limit.

craigspro also still doesn't turn off.

thank you,

John

Reply

Answer 8

Nov 15, 2013 1:39 AM in response to johnfromchinalake

Any luck on this? I've been experiencin this issue just last week. It just started

Happening it's working perfectly before.

Reply

Answer 9

Nov 15, 2013 6:57 AM in response to RuneJherd

Sorry.

I just finally gave up.

at this point it's a bit of a bummer because I haven't been able to use my itunes Match, for fear it will try to download songs while I'm away from my network.

Turned out the problem with craigspro not working is onavo. the problem with it not being able to shut off and turn on cellular data? still apple I'd imagine.

Reply

Answer 10

Nov 25, 2013 8:45 PM in response to johnfromchinalake

Same problem here. 😟

Did anyone figure out how to fix this ?

Reply

Answer 11

Nov 26, 2013 4:52 AM in response to ZicoJoksic

To turn off Cellular Data for an app the app must be running.

Reply

Answer 12

Nov 26, 2013 5:00 AM in response to johnfromchinalake

Follow the below steps

Settings>Cellular> When you scroll down you will see list of apps using cellular data.

You can turn off particular which you don't want 🙂

Reply

Answer 13

Nov 26, 2013 9:16 AM in response to Lawrence Finch

Tried this already and doesn't help.

Problem is that after I shut down celular data for some apps, as soon as I leave the "celular data screen" it resets to being back "ON". 😕

⚠ NOTE : I've tried already to Reboot my iPhone, update it to last iOS (7.0.4), update my apps and also reseted all Settings and iPhone to default, and also tried to turn application "ON" and then turn "OFF" celular data for it, and these didn't help.

Reply

Answer 14

Nov 26, 2013 7:03 PM in response to Rahul Kulkarni

We all know that. Issue here is as soon as we leave that screen it turns it back on.

Reply

Answer 15

BealesJ

Level 1

0 points

Dec 15, 2013 3:41 AM in response to RuneJherd

Has anyone found a cure fot this as i have the same problem?

Reply