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Level 2

223 points

My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete icloud without the password

My iCloud email address and my apple ID are different. I would like to change my iCloud to be the same as my apple ID. However I don't know my iCloud password and don't use the email address it belongs to. When I try to change the password, apple brings me to a page to reset my apple ID password (which I know and don't want to change). I have even tried to delete my iCloud account completely to start again but am not allowed without the iCloud password (which I don't have) there doesn't seem to be a place to change the email address of iCloud. What can I do?

iPhone 5, iOS 6.1.4

Posted on Oct 9, 2013 2:47 PM

Best reply

Precelly Author

Level 2

223 points

Posted on Oct 10, 2013 1:46 PM

My iCloud is not my Apple ID. It is a completely different email address. When I put in my iCloud email address as my Apple ID it is not recognised as an Apple ID. I have 3 differ devices which all show my iCloud email address as different to my Apple ID. I can sign into my Apple ID no problem and that is how I am able to use this service. Thanks for trying. I have been trying to sort this out myself for a while now and I have scheduled a call from Apple support tomorrow so hopefully they can sort me out.

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115 replies

May 21, 2016 11:46 PM in response to randers4

I Have had this issue and Randers4 answer was spot on for both my apple devices. Cheers

Ramya05

Level 1

32 points

May 30, 2016 3:02 AM in response to Precelly

Omg I too have the same issue 😕....... . Can anyone please help?

Ramya05

Level 1

32 points

May 30, 2016 1:22 PM in response to randers4

Hello Randers4,

I know my question will sound very similar to Precelly who opened this discussion back then in 2013 but i'm really helpless 😟

Here it goes.. My apple ID & icloud ID are different. I remember my apple ID and password and remember even my icloud ID but i have no idea of its password neither the email address i used initially to open icloud (which i created 3 years back and never used it after.) Now the problem is that i can't use my apple ID to activate my icloud since both are different. I really need to activate my ipad which is blocked since 2 days.. What can i do? Is there any solution please?

Jul 28, 2016 6:34 AM in response to Precelly

my apple id

means my icloud id is different

by mistekely it is restored

when i update my i phone today

that time i restored my i phone

and now its not login

Eric Root

Level 10

684,045 points

Jul 28, 2016 11:32 AM in response to gautam bhimani

You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.

Enter your Apple ID and click Forgot Password,

Apple ID - Manage

RudyTR

Level 1

4 points

Aug 26, 2016 12:24 PM in response to Eric Root

not until this stupid bug repaired by Apple. Just don't get it my icloud use my alias email of my apple id. That means using the same password could solve the problem. Changing my primary apple id cannot be done using email ending with @me.com. Ridiculously, at the top right of manage apple id if you want to change the primary apple id, it is said that the apple id is used accross all apple products and services. Very annoying.

NupM

Level 1

4 points

Mar 29, 2017 7:55 PM in response to Precelly

Hi I'm facing the exact same issue pls help

Mar 29, 2017 8:08 PM in response to NupM

Hi! Now that they have updated some things, I think now you can log out of iCloud without your password. That's how I fixed my problem.

Dec 6, 2017 12:16 PM in response to kazmalone

I have the exact same problem after an incompetent Apple store employee reset my devices

Jan 10, 2018 2:54 PM in response to Precelly

Unfortunately, I have purchased cloud storage with the cloud account, so if I change it, I am not sure how to get purchases transferred over?

My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete icloud without the password