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Precelly Author

Level 2

223 points

My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete icloud without the password

My iCloud email address and my apple ID are different. I would like to change my iCloud to be the same as my apple ID. However I don't know my iCloud password and don't use the email address it belongs to. When I try to change the password, apple brings me to a page to reset my apple ID password (which I know and don't want to change). I have even tried to delete my iCloud account completely to start again but am not allowed without the iCloud password (which I don't have) there doesn't seem to be a place to change the email address of iCloud. What can I do?

iPhone 5, iOS 6.1.4

Posted on Oct 9, 2013 2:47 PM

Top-ranking reply

Precelly Author

Level 2

223 points

Posted on Oct 10, 2013 1:46 PM

My iCloud is not my Apple ID. It is a completely different email address. When I put in my iCloud email address as my Apple ID it is not recognised as an Apple ID. I have 3 differ devices which all show my iCloud email address as different to my Apple ID. I can sign into my Apple ID no problem and that is how I am able to use this service. Thanks for trying. I have been trying to sort this out myself for a while now and I have scheduled a call from Apple support tomorrow so hopefully they can sort me out.

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115 replies

Apr 7, 2015 4:32 PM in response to Precelly

what was the website page where you can amend your apple id?😢😢

Jun 26, 2015 6:13 PM in response to randers4

Randers,

May i have your email address? I have a different issue and cant seem to use any of these to fix it.

Marksog

Level 1

0 points

Feb 4, 2016 1:53 AM in response to Precelly

how to i get to the page where i can amend amend your Apple ID

May 21, 2016 11:46 PM in response to randers4

I Have had this issue and Randers4 answer was spot on for both my apple devices. Cheers

Ramya05

Level 1

32 points

May 30, 2016 3:02 AM in response to Precelly

Omg I too have the same issue 😕....... . Can anyone please help?

Jul 28, 2016 6:34 AM in response to Precelly

my apple id

means my icloud id is different

by mistekely it is restored

when i update my i phone today

that time i restored my i phone

and now its not login

NupM

Level 1

4 points

Mar 29, 2017 7:55 PM in response to Precelly

Hi I'm facing the exact same issue pls help

Mar 29, 2017 8:08 PM in response to NupM

Hi! Now that they have updated some things, I think now you can log out of iCloud without your password. That's how I fixed my problem.

Dec 6, 2017 12:16 PM in response to kazmalone

I have the exact same problem after an incompetent Apple store employee reset my devices

Jan 10, 2018 2:54 PM in response to Precelly

Unfortunately, I have purchased cloud storage with the cloud account, so if I change it, I am not sure how to get purchases transferred over?

My iCloud ID and my apple ID are different. I don't know the password for icloud and dont use the email of it. I cant delete icloud without the password