Godaddy outgoing server issues on MacBook!

2 Macbooks same on godaddy server?

Call them back and inform them kindly of their error

I've used godaddy now for 13 years. Excellent cust. Service.

Call back for someone that's more informed

colleensp wrote:

Is it possilbe that it's somehow an apple issue?

Not likely.

I also have had a nightmare with this problem. My gmail outbound works fine but my 3 godaddy accounts receive mail but show outbound SMTP servers offline. I called GoDaddy and they said Mac problem, apple support says godaddy problem. The only thing that has worked sporadically is when I get send error I edit server ports to change to one of the three below that GoDaddy provided:

465 - with SSL

25, 80 or 3535 without SSL

The problem is more on my MacBook then iPad or iPhone however it has occurred on the latter two as well.

Any other suggestions here???

This is not a Mac problem.

We use Windows and are having the same / similar problem(s) with godaddy email. We use the Thunderbird mail client and early October is when we first started noticing the problems (had been fine before that) .

SMTP outbound fails intermittently and error messaes indicate the SMTP server cannot be found or similar message. It has failed in the middle of an outgoing batch several times (when SMTP server has obviously been "found" - and sometimes it will complete the batch and leave one or two sitting in the outbound folder. Changing port settings has no effect on this intermittent problem.

Godaddy says there is no problem and suggests we use Godaddy webmail instead of Thunderbird - which is not convenient since we simultaneously manage 10 or so mailboxes for different domains - and the Godaddy webmail interface has become very slow to load. We do access webmail from android phones and, except for the slowness, the outbound from webmail does function. If we find a resolution we'll share here since this does not feel like an OS or ISP issue.

Support folks at GoDaddy are generally nice to work with but some are much better than others. Try connecting with sales line instead of tech support line - they all provide support but I seem to hit folks on the sales line who have more knowledge and experience overall. The way I'm hearing this you are using the workspace desktop tool which opens godaddy webmail in your default web browser. Correct? If so that elimiates any ISP as the culprit. If I'm on track then emailing activity you are having a problem with is all taking place on the godaddy server while you are using their website email interface. We've experienced issues with things like buttons and links not working consistently in control panels on Godaddy depending on the web browser we are using and find it is better for us to use Firefox or Chrome than IE. Perhaps that could be an issue with email as well. So .. if I am on the correct track and if you use Safari or IE try switching to using Chrome or Firefox (not forever but for a while to test) and see if that makes a difference. That is just a shot in the dark. I wish I had somthing more constructive to offer.

I have nothing to add to info that has already been posted, I just wanted to say I also have these issues.

I work on a Mac using Outlook, multiple email addresses, all of them work perfectly except my GoDaddy email.

I have 5 other employees, all of them use PC's with Outlook. 3 of them run multiple email addresses and 2 only have their GoDaddy email. All 5 of them have the same issue specifically with the GoDaddy email.

I have spent a bit of time on the phone with GD but we have literally made 0 ground figuring out what the issue is.

I was frustrated with this myself and could not get help from go daddy. So I think I figured it out:

On a computer not a mobile device:

First go to: https://login.secureserver.net/ and login in with your go daddy account.

Then under email tab go to Tools -> Mobile Mail

Click More at the top then Settings. Check your time zone, mine was wrong, I corrected it and it fixed all the outgoing mail problems on the iphone with the standard go daddy smtp settings.

Hope this helps.

colleensp - The problem is with godaddy. Convincing them of that is one thing. Getting them to do anything about it is another. Since the beginning of 2014 GoDaddy is no longer selling the webmail product and all mention of webmail is gone from the site menus. There was no notification to existing webmail customers. We stumbled on this change when trying to buy additional webmail mailboxes. For all new customers they are offering MS Office 365. Period. As of my last conversation with them I learned that when purchasing new domains you'll recieve one forwarding email address - no mailbox. The only way for new customers to have a domain mailbox with them is to subscribe to Office 365. We have multiple domains with webmail, an unlimited webmail account - and cost to renew those existing services has tripled since this change. The GoDaddy CEO comes to Godaddy from Microsoft and the Office 365 is a big push with Microsoft marketers and costs more than webmail - so our guess is that the next thing in this progression will be for godaddy to discontinue webmail entirely. We are currently looking for alternatives.

Yes all this is very frustrating and Godaddy has not been too helpful with it, after reading many posts I tried using the outgoing port of 465 with SSL and now it works perfect.