iTunes for Windows is turning off the EQ even for songs without EQ settings.

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iTunes for Windows is turning off the EQ even for songs without EQ settings.

I'm having an odd issue where iTunes will turn off the EQ between songs even though the settings are open and turned on.

I have settings for specific pairs of headphones that I'd like to use, but a new track will come on and even though the EQ it checked on, it's not working. When I toggle the button, they will come back on. This happens on most tracks, but not 100%...probably 90%.

I've checked file infos and I don't have EQ settings on the tracks where this is happening...the setting is 'None', which should mean iTunes should use the EQ settings I'm using currently.

It's extremely annoying as I have to keep the EQ open all day and toggle it constantly.

This has been happening for the last several releases of iTunes. I'm currently on iTunes 11.0.6 on Windows 7.

Windows 7

Posted on Oct 10, 2013 9:43 AM

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Answer 1

sterling r

Community Specialist

Oct 12, 2013 1:41 PM in response to aTanguay

Hey there aTanguay,

Thank you for using Apple Support Communities.

It sounds like the equalizer is not functioning as expected. I suggest the troubleshooting steps from the following article to help troubleshoot and isolate the issue.

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

http://support.apple.com/kb/ts1717

Start iTunes in Safe Mode

Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.

Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.

After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.

If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-insfor steps on how to remove third-party plug-ins.Create a New User AccountWhen troubleshooting a variety of issues, it can be useful to determine if the issue affects a specific Windows user account or all accounts. Follow the steps below to create a new user account in Windows Vista or Windows 7:

From the Start menu, choose Control Panel.

Open Add or remove user accounts (If using the Classic View in Windows Vista, open User Accounts. Then open Manage another account).

Select Create a new account and follow the instructions to complete the account setup process.

Once the new account is created, choose Log Off from the Start menu.

Log into the newly created user account.

Open iTunes and determine whether the issue you were experiencing persists in this new user.

If you see the same issue in the newly created user account, proceed to the System-wide troubleshootingsection below. If you do not experience the same issue, consult the User-specific troubleshooting section below.

User-specific troubleshooting

System-wide troubleshooting

All the best,

Sterling

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