You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I solve error 2 (iPhone Recovery Mode)?

How to I solve unknown error 2 iPhone recovery mode?

iPhone 4

Posted on Oct 10, 2013 1:31 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 10, 2013 1:34 PM

http://support.apple.com/kb/ts3694#error2


Errors related to third-party security software

Error 2, 4 (or -4), 6, 1000, 9006

  1. Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
  2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
  3. Verify that access to ports 80 and 443 are allowed on your network.
  4. Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
  5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
  6. Restore your device while connected to a different network.
  7. Restore using a different computer.
1 reply
Question marked as Top-ranking reply

Oct 10, 2013 1:34 PM in response to heidarorn

http://support.apple.com/kb/ts3694#error2


Errors related to third-party security software

Error 2, 4 (or -4), 6, 1000, 9006

  1. Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
  2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
  3. Verify that access to ports 80 and 443 are allowed on your network.
  4. Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
  5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
  6. Restore your device while connected to a different network.
  7. Restore using a different computer.

How do I solve error 2 (iPhone Recovery Mode)?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.