Download queue stuck iOS7

Hi Dotellina23,

Welcome to the Support Communities!

First of all, I'm including for you a FAQ regarding Movie Rentals:

iTunes Store: Movie rental frequently asked questions (FAQ)

http://support.apple.com/kb/HT1657?viewlocale=en_US

If you need to free up space on your iPad, the article below will help you:

iPhone, iPad, and iPod: Understanding capacity

http://support.apple.com/kb/HT1867

The first thing I would suggest is to quit the iTunes app and sign out of your iTunes Store account on your iPad.

iOS: Force an app to close

http://support.apple.com/kb/ht5137

iOS: Changing the signed-in iTunes Store Apple ID account

http://support.apple.com/kb/HT1311?viewlocale=en_US

Then restart / reset your iPad.

iOS: Turning off and on (restarting) and resetting

http://support.apple.com/kb/HT1430

Launch the iTunes app, sign back in, and re-download your purchase:

If you are unable to free up space on your iPad, you can download to your computer or another device.

Downloading past purchases from the App Store, iBookstore, and iTunes Store

http://support.apple.com/kb/HT2519

If the item is not in your Purchases list, you may need to report the issue:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933?viewlocale=en_US

Hope this information helps ...

- Judy

Hello judysings,

thanks for your concise instructions. I have the same problem as dotellina23. So I followed all steps, but unfortunately without success.

I have downloaded my purchase to my Mac, which has plenty of free space.

I do not want to download the items (two videos) to my iPhone. Not even temporarily, especially since I would have to free up space . So I would like to remove them from the iTunes app's queue, but cannot find a way to do so. There's not "edit" button in the downloads screen, no tap-and-hold options, no swipe left or right to delete.

Automatic downloads are disabled in the Store app's preferences.

By now I think this is simply a bug / an oversight on Apple's part, that users cannot finally quit a download. I would have expected that all three of the above options should be available, plus that I would be prompted as part of the download error message to terminate the download.

Do you have any other ideas how to clear up the queue?

Thanks and best regards.

Hi all,

I also have this problem: a purchase download stalled on my wife's iphone (ios 7) around the time she changed her password / security questions.....

So the song has never been fully downloaded.....

In the music app it appears with the cloud logo next to it as if we can force a download - but that throws up the "unable to download song" error.

We can also play it from the music app - duration shown as 3:22, and the entire track will play. but i can't left-swipe to get the delete button. I have 2 other versions of the same track (different names) which I can delete and re-download fine.

Over in the itunes store app, the other tracks appear and disappear from the download queue fine. But this particular track appears to have stuck about 2/3 through. You can't left swipe to delete from the download queue. It just stays there and throws the error message every once in a while.

I have tried logging out of itunes and restarting and resetting, but the download appears in the queue before I even log back into itunes store.

HHHEEELLLPPPP!!!!!

It's a bug Apple would should have a look at. Basically, IOS7 does not provide any means to cancel a download. Looking for a follow-up on this topic. Many thanks in advance!

Dear Judy - or other community specialists,

I followed all steps you mentioned, (closing down all the apps; logging out of my iTunes account, shutting down the iPad; creating enough space) but the problem is not solved.

The movie I rented is stuck in the iTunes store - I cannot delete it, nor can I download it, since it claims I've still too little space. To solve this problem, I deleted all my pictures, Excel, Word, Powerpoint, Pages ánd Spotify, which means I've nearly 5 GB of free space. This has not solved anything. After an extended Google search, I noticed this problem was experienced by many other users.

Now this movie, which I cannot view, nor delete, is taking up the space of my iPad. Please do not let me reboot my iPad; I use it for my work and made a folder system in Adobe which wil not be restored automatically and will cost me an entire day to reset. Do you have another option to fix this problem?