Randomly Turns Off

My Macbook just randomly turns off sometimes without me doing anything. Then I'll try and boot it back up and it takes me pressing the button about 3 times for it to finally actually boot up. I have it connected to my power supply the whole time, so I'm positive that it's not a power issue. Any advice?

Macbook, Mac OS X (10.4.6)

Posted on Jul 1, 2006 10:21 PM

Reply
622 replies

Jul 14, 2006 5:54 PM in response to BangBangBlah

Well i took my macbook into the apple store and spoke to a genius there and was able to demonstrate how it would randomly shutoff if anything CPU intensive was done, try Yes > /dev/null or if any of you dj and use serato scratch live click build overviews. Either way they tested the battery and it wasnt the cause. As a result they swapped my HD out and into a brand new macbook from the store's inventory. Everyone who has this problem go get your's exchanged. It is definately a hardware issue. Here's hoping this one is problem free no discoloration or shutoff problems = ).

Jul 15, 2006 1:45 AM in response to BangBangBlah

My MacBook is also having the problem since july 3.
Its serial number starts with 4H621.

The system.log contains "Previous Shutdown Cause: -72".

I got :
- vertical colored lines appearing on the gray startup screen
- fan turning at full speed since a cold start ?!?
- shutting down after only 1-2 seconds of start-up after a previous crash

Seems to me to be thermal related

Jul 15, 2006 2:41 PM in response to feebeez

I'm with you so far on this one feebeez.

I'm at over 48 hours without any shutdowns. As a test I put the stock memory + HD back in and reinstalled the OS and it didn't crash. I put my 2GB (which previously I've been using problem free for one month) + 100GB HD in and now it's 2 days without a crash.

I wonder if it is a thermal related problem as far internal components expanding and contracting eventually resulting in slight misalignment in the memory or hard drive connections. All I really know is that for three days it was shutting off every 2-4 hours and now it's not. It's worth a shot to remove and reinsert both memory and hard drive, even if they're stock components and see if that makes a difference.

White Macbook Mac OS X (10.4.7) 2.0GHz | 2GB RAM | 100GB 7200RPM HD

Jul 15, 2006 3:16 PM in response to BangBangBlah

I got my MacBook at the end of May, and for weeks it was fine - until this week. It started with a gradual decline in performance - it was sluggish and occasionally crashed (only allowing a restart by pressing the power button). I just assumed I was overworking it (I have no idea how - I don't have any big programs on it).

Then last night I opened iTunes, and after 2 minutes the MacBook shut off suddenly. I let it rest for a while, turned it on.... 1 minute, and OFF! After many ons and offs, I managed to get it on long enough to put it to sleep. I left it like that for the night, then woke it up in the morning. I got to check half my email, then BIP! Haven't tried it since....

MacBook Mac OS X (10.4.6)

Jul 15, 2006 8:22 PM in response to damianhindley

Also, resetting the PRAM when you have the shutdown issue is the worst thing you can do. That is what brought on the gray screen with the rainbow lines for me. And then after that they shutdowns and rainbows came more frequently.

I really think for most of us, it is the RAM. I wish they would have put the RAM on the machine the same way it is for the MacBook Pro. Nice little compartment just for the RAM on the bottom. Not this remove the battery, remove metal gard, then pull level to pop RAM out and then hurt your thumbs shoving it back in. Bad design. Anyway, it does say in the upgrade instructions that if you do not get it in there good that it will cause power shutdowns. The two factors that changed when mine started doing to "blip" shut offs is that I had recently upgraded my RAM and update d to 10.4.7. So far so good on reseating of the RAM. Keeping my fingers crossed cause I do really love my MacBook.

Jul 15, 2006 9:36 PM in response to BangBangBlah

Hey guys im having the same problem right now with my white 2.0 macbook. complete random shut offs when the computer has been asleep for a period of time, or been shut down.

my question to you guys is how many of you that have this problem DO NOT have Flip4Mac Universal Beta on your computer. i read that a couple of people had it on there, and my problem seem'd to start right after i installed that, however applecare said it was hardware, and i am waiting for a box right now to ship it out to them for repair.

let me know.

-cian

Jul 15, 2006 9:51 PM in response to BangBangBlah

Ok folks, here is the deal. First, I'm a twenty year PC tech, and this problem is also common in PC laptops using the core duo. Per Intel:

"Intel Core Duo technology implements a new multiple-core thermal control algorithm. Both cores synchronize action requests and activity. A programmable policy can select DVS on both cores and linear control on each core either independently or as a locked operation. PROCHOT was also made available as an input, to allow thermal protection of platform components such as the voltage regulator (VR).

A finer grain overheat detection is performed by monitoring the thermal activity. If an extreme thermal condition occurs (fan malfunction, operation within a bag, etc.) the processor self thermal management may not be sufficient and the temperature may not drop below the threshold point. The internal control algorithm tracks the control behavior and further reduces power as needed. Continuous extreme conditions will eventually initiate an "Out Of Spec" thermal interrupt and register the warning in an internal status bit. The "Out Of Spec warning" signal is intended to initiate a managed system shutdown before a THERMTRIP shutdown occurs."

This "Out of Spec" signal comes when either one or both core exceed temp. Some have said that their Macbook wasn't hot at the time but "hot to the touch" or even using program isn't the issue of whether or not the shutdown occurs. For instance if the fan isn't operating correctly, or even if the processor runs below spec rated temp.

Confusing I know, but the Core Duo is loaded with such "flaws", as most "prototype" chips are. That's right the Core Duo is the 601 of Intel - a beta, which is why Core Duo 2 the true chip.

Sorry, but no matter how many times they replace the logic board or even give you a new one, this is a design flaw of the Core Duo.

See http://www.geek.com/news/geeknews/2006Jan/bch20060123034350.htm for more info.

Jul 16, 2006 1:58 AM in response to Terrence Mcatamney

It's the processor itself which is flawed? Ugh. What to do if that's the case?

Ask for a refund and wait for the next version to be released with a new processor? That won't be happening soon with the MacBooks, so maybe switch over to a MacBook Pro when they're released with Core 2's?

Is this problem happening also with the MacBook Pro, iMac and Mini's with Core Duo's then?

Jul 16, 2006 2:42 AM in response to BangBangBlah

Here is my system.log:

Jul 13 17:58:58 localhost kernel[0]: Previous Shutdown Cause: 3
Jul 13 18:02:06 localhost kernel[0]: Previous Shutdown Cause: 3
Jul 14 06:48:35 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 06:52:17 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 14:00:05 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 14:18:50 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 14:24:04 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 14:26:35 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 14:44:56 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 15:18:00 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 21:14:01 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 14 21:16:45 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 15 14:12:52 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 15 14:15:10 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 15 14:17:04 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 15 14:58:58 localhost kernel[0]: Previous Shutdown Cause: 0
Jul 15 15:48:12 localhost kernel[0]: Previous Shutdown Cause: 0
Jul 15 16:36:13 localhost kernel[0]: Previous Shutdown Cause: 3
Jul 15 16:43:37 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 15 21:18:47 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 16 04:56:35 localhost kernel[0]: Previous Shutdown Cause: -82
Jul 16 05:00:38 localhost kernel[0]: Previous Shutdown Cause: -82

Jul 16, 2006 6:43 AM in response to rvmorin

The "Previous Shutdown" -82 appears to be the "out of spec warning" shut down.

More:

Again, this is happening throughout all laptops PC or MAC with Core Duo chips.

"In the above example, the die temperature is at 60°C and the thresholds are set to 50°C and 65°C. If the temperature rises above 65°C, a low-to-high interrupt is generated. The control software identifies the new temperature and initiates action, such as activating fans or initiating some passive cooling policy. The activation thresholds and policies are defined using BIOS and ACPI. New thresholds are loaded around the new temperature to further track new changes."

This looks like a flawed digital sensor. Either below 50C or higher than 65C, but some have shutoff in between which may lead to other issues or flaws within the design.

The good news is that most errata can be solved by software so a new firmware or update to the system software should be in order.

In anycase, not good and Apple need to get a handle on it and get honest with their customers.

Macbook 1.83 2gig Mac OS X (10.4.7)

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Randomly Turns Off

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