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Document can't be opened in pages

Created a doc in pages on my ipad. Now it says "document can't be opened". Will let me copy but not email or save to itunes. It is in the icloud but tells me I need a newer version of pages for icloud. Won't let me open on my mac either. Can anyone help - need this file! Have checked on other forums and some people say to open in an older version - how can I download an older version of pages either on Ipad or mac. Have already tried deleting pages app and reinstalling.

Posted on Oct 13, 2013 12:39 AM

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Posted on Oct 13, 2013 4:21 PM

I've the same message after creating a don in the Mac version of Pages and tried to open it in my iPad. If I create the document in the iPad and then I open it in my Mac and make some change, the document can't be opened again in my iPad...


Any idea?

53 replies

Oct 24, 2013 12:56 AM in response to turls99

I updated iOS to 7.0.3 and Pages as well, rebooted iPad several times, deleted and reinstalled Pages, tried accesing through iCloud and other apple devices.. but nothing helps. There is still this one particular document (of course the most important one) that "can't be opened". Other documents work just fine.

Oct 24, 2013 2:55 AM in response to antipa

I was contacted by Apple Support about this issue but unfortunately they needed me to email the document and since I couldn't open it or do anything else I couldn't email it. So the document still can not be opened. It is obviously a problem that a lot of people are having and needs to be fixed. I really hope that I can eventually open the file because I really don't want to rewrite it. But not holding my breath.

Oct 25, 2013 2:59 PM in response to Sandro Franchi

Now it works fine in my iPad with IOS 7.0.3 but in my Mac (Mavericks) with Pages 4, Pages can't open the "updated" document format because is "too new". I've checked and the upgrade costs 19.99 and don't allows me to free upgrade my Pages 4 version, so this is just ridiculous. Anyone with the same problem? I'll not pay a cent again for this, instead I'll like my money back both for my Mac and iPad Pages versions.

Nov 9, 2013 7:34 AM in response to turls99

Well, here we are on November 9 and I just ran into this major issue. I am on deadline to submit articles and the documents I am working on will not open. I had upgraded my Mac to Maverick, thinking all would be well. I didn't realize that as I was working on a Pages document, it was being upgraded to the newest version, which I now cannot open. I am getting a message that I have to buy the upgrade to Pages.


Given that this was never explained with the system upgrade, I do not have confidence it will fix my problem.


Anyone have any suggestions? Apple help!!!

Nov 9, 2013 7:39 AM in response to classicalgirl

Exactly same here @classicalgirl, Why have now to compulsively upgrade to Pages 5 and to pay for it? Now I'm frozen here with my Pages 4 version in my Mac and the "new" version of Pages in my iPad being incompatible between them...


Apple guys, upgrading Pages 4 to Pages 5 MUST be for free, if not let me know how to downgrade my iPad version of Pages, or give my money back for both Pages for Mac and iPad, they're useless now and that's your fault, not mine nor a "licensing" issue from my part.

Document can't be opened in pages

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