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Document can't be opened in pages

Created a doc in pages on my ipad. Now it says "document can't be opened". Will let me copy but not email or save to itunes. It is in the icloud but tells me I need a newer version of pages for icloud. Won't let me open on my mac either. Can anyone help - need this file! Have checked on other forums and some people say to open in an older version - how can I download an older version of pages either on Ipad or mac. Have already tried deleting pages app and reinstalling.

Posted on Oct 13, 2013 12:39 AM

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Posted on Oct 13, 2013 4:21 PM

I've the same message after creating a don in the Mac version of Pages and tried to open it in my iPad. If I create the document in the iPad and then I open it in my Mac and make some change, the document can't be opened again in my iPad...


Any idea?

53 replies

Nov 19, 2013 3:20 PM in response to turls99

I tried a work-around that worked. I right clicked and "open with" Preview. Once opened, I then copied and pasted into old version of Pages. It is convoluded, but it at least saved my work at the time.


Since my initial problems, I haven't had an issue opening and saving with the updated Pages. But, I haven't done what you did, either. Creating it on a mini and then opening it on a Mac.


Hope this helps.

Nov 19, 2013 3:30 PM in response to turls99

I'm feeling a little but guilty... but it happened that I couldn't understand why it said I had the application installed and couldn't open the file. Well..... the upgraded icons (on all iWorks) were never replaced on the dock and were semi-hidden on Finder. I removed the old ones from the dock and went to Applications in Finder. Then opened the new version of the applications. Problems solved. Sorry for the inconvenience.

Dec 8, 2013 2:43 PM in response to bylarry

No solution for me. You can read about my case in this post..

I've been contacted by Apple and asked to describe my problem in detail and send the corrupted document. I explained everything, including the fact that I'm unable to email the document, because it can't be opened etc.

And nothing ever happened. I updated Pages once since that time, I think, but that didn't help.

So I re-wrote the hole thing. I lost about 20 pages of a very important paper, but since I couldn't continue waiting for them to do something, and I haven't been given a clue that they actually will, I gave up.

Congratulations Apple customer care!

Document can't be opened in pages

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