Level 1

7 points

Switched from iPhone, can't receive iPhone users texts.

I recently switched from iPhone to Android and now I no longer receive texts from iPhone users. I have removed my iPhone from my apple support profile as of Monday of this week, removed my iPhone from Cloud services as of Monday as well, and still have not been able to receive messages. I can't even receive a MMS message from an iPhone user. Is there any solution that doesn't require every iPhone user to delete me and re-add me to contacts or have to turn off iMessage?

It's a little ridiculous that Apple intentionally coded their phone so poorly as to punish users for switching to a different phone while Android doesn't extend the same slight. All I want to do is be able to communicate with my sister and other loved ones and I can't because Apple has a problem with me paying the same price for a phone with double the capacity of an iPhone. It's like I'm being held hostage my Apple and last I checked, I wasn't America and they're not the Tea Party.

iPhone 4, iOS 7, Switched to Android, no texts

Posted on Oct 13, 2013 5:07 AM

Top-ranking reply

garver4S

Level 1

4 points

Posted on Nov 20, 2013 10:46 AM

All,

Call Apple IPhone Support @

U.S. iPhone technical support:

(800) MY-IPHONE (800-694-7466)

Explain to them that you switched to an Android phone (in my case it was business related, the new company I joined is heavily integrated with Google) and you need your iMessage certificate unregistered from the Apple servers. The technical support person I spoke with (Kristin) said this has been a common issue when people do not shutoff iMessage before wiping their old iPhone. Of course why would one do this!!!!

When you call, the automated prompt will tell you that if you are past your 90 days of complimentry support there will be a $19.00 fee + tax but hit "0" and explain to the support person the situation and they don't hassle you about it. The whole call took no more than 10 minutes.

An additional note is that there will be a 24 hour (I am still waiting to confirm this) where anyone that has you in their contacts as a person with iMessage capability will get a "message send" failure. They have the option to send it as a text message if they have it enabled in Settings -> Messages -> Send as SMS enabled. After 3 iMessage failures it will default to sending as a SMS message *BUT* only for that active conversation. Once the conversation is deleted, it will try to send as iMessage again until the Apple servers update (again still waiting for confirmation on this).

Hope this helps everyone as this is a rediculous waste of time on all of our parts! 😠

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33 replies

Jan 6, 2014 11:35 AM in response to BD34

I had this problem for two weeks, even after Apple removed my number from the list. Ultimately I had the sender go into their iMessage settings and turn on "Send as SMS" and that fixed it. Hope that helps!

Feb 7, 2014 6:39 PM in response to BD34

I agree, I switched strictly due to screen size, as did my friends, but after the hassle with the text messages, I will not be going back! I dont care how big they make their screen, I dont take kindly to being punished and bullied.

Mar 19, 2014 5:22 PM in response to nathan.garrett

They Apple support today that it 24hrs for it to take effect. This is totally ridiculous that we have to to this. I sold my iPhone on Saturday. When I called apple support they told me my number was already removed. I still had to do the remove my phone from itext. We will see if it is fixed tomorrow morning by noon eastern. I will let u all know if it works.

Mar 19, 2014 5:31 PM in response to harpmaster

I did the text to 48369 with the word HELP first in all caps they sent back icloud verification send stop to cancel I did that they sent back that messages will stop. We will see I hope it works this is the most aggregating thing. Apple should be sued to stop diong this.

Mar 25, 2014 12:41 PM in response to BD34

I texted 48639 and called the number supplied. Pressed zero and had to pay nothing. The person I spoke to fixed the issue on their end and told me to have Apple users delete my text threads and the problem should be resolved. Took 5 minutes. I will wait and see.

Apr 6, 2014 7:21 PM in response to BD34

I have done all this and apple nor verizon has the complete fix. Has taken over 1 month to get any results. Apple holds us hostage and is completely unacceptable to me. Verizon also should be held accountable for this for not explaining that there may be problems with the big switch. Its all rediculous!!!! Once a iphone user they hold your cell phone life. BS apple!!!BS verizon!!!!! They will just blame each other. No credits back and o it may be fixed in approximiately 10 days. Please give it time. o ok

BAR77

Level 1

0 points

Jul 1, 2014 8:18 AM in response to BD34

Verizon and Apple should warn people of this known issue before a person makes the switch to a different smart phone brand. I had the same problem and I got a hold of support and they took me off the imessage list server, but support said that the change could take up to 45 days for me to notice that it worked.

Nov 19, 2013 3:02 PM in response to RussR3218

I dissociated my phone from iTunes and it seemed to work fora handful of people sending me texts. After some others were not getting throughi called Apple. I didn't have any problems with them trekking me too pay. Todd themi no longer had the phone andi needed them to disassociate my number from the imessage server. Took 24 hours but it worked. Keep calling them and keep talking to supervisors if you need to. They can do it and they are well aware of the issue

kb4200

Level 2

235 points

Oct 13, 2013 5:59 AM in response to BD34

Contact Apple have certificate revoked.

BD34 Author

Level 1

7 points

Oct 13, 2013 6:16 AM in response to kb4200

Thank you. I just changed my passwords to my apple support profile and all that, hopefully that helps but I'll see about the certificate revocation. Hadn't even considered that. Thanks again!

Nov 19, 2013 2:54 PM in response to callmeladyq24

I'm having the same problem, I don't wanna buy $20 for apple to fix some crap they screwed me with. Unbelieveable!

Dec 13, 2013 6:36 AM in response to KatieB257

I just got off of the phone with support and I still can't receive texts from my family who all have iPhones. How long after the cert is removed does it take to kick in?

Dec 13, 2013 6:42 AM in response to nathan.garrett

For me, it started working the next day, but the person on the phone said it could take up to 2 days to kick in.

Jcarl28

Level 1

0 points

Jan 4, 2014 12:53 PM in response to BD34

I just talk to an apple representative and he stated that it take up to 72hours for the switch to happen.

Jan 9, 2014 2:58 PM in response to ninjafoot

I thank you....hope this works. Giving it 24 hours.

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Switched from iPhone, can't receive iPhone users texts.