Switched from iPhone, can't receive iPhone users texts.

I recently switched from iPhone to Android and now I no longer receive texts from iPhone users. I have removed my iPhone from my apple support profile as of Monday of this week, removed my iPhone from Cloud services as of Monday as well, and still have not been able to receive messages. I can't even receive a MMS message from an iPhone user. Is there any solution that doesn't require every iPhone user to delete me and re-add me to contacts or have to turn off iMessage?

It's a little ridiculous that Apple intentionally coded their phone so poorly as to punish users for switching to a different phone while Android doesn't extend the same slight. All I want to do is be able to communicate with my sister and other loved ones and I can't because Apple has a problem with me paying the same price for a phone with double the capacity of an iPhone. It's like I'm being held hostage my Apple and last I checked, I wasn't America and they're not the Tea Party.

iPhone 4, iOS 7, Switched to Android, no texts

Posted on Oct 13, 2013 5:07 AM

Top-ranking reply

garver4S

Level 1

4 points

Posted on Nov 20, 2013 10:46 AM

All,

Call Apple IPhone Support @

U.S. iPhone technical support:

(800) MY-IPHONE (800-694-7466)

Explain to them that you switched to an Android phone (in my case it was business related, the new company I joined is heavily integrated with Google) and you need your iMessage certificate unregistered from the Apple servers. The technical support person I spoke with (Kristin) said this has been a common issue when people do not shutoff iMessage before wiping their old iPhone. Of course why would one do this!!!!

When you call, the automated prompt will tell you that if you are past your 90 days of complimentry support there will be a $19.00 fee + tax but hit "0" and explain to the support person the situation and they don't hassle you about it. The whole call took no more than 10 minutes.

An additional note is that there will be a 24 hour (I am still waiting to confirm this) where anyone that has you in their contacts as a person with iMessage capability will get a "message send" failure. They have the option to send it as a text message if they have it enabled in Settings -> Messages -> Send as SMS enabled. After 3 iMessage failures it will default to sending as a SMS message *BUT* only for that active conversation. Once the conversation is deleted, it will try to send as iMessage again until the Apple servers update (again still waiting for confirmation on this).

Hope this helps everyone as this is a rediculous waste of time on all of our parts! 😠

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33 replies

Jan 11, 2014 9:34 AM in response to BD34

Talked to Apple and they had me text 48369 with the word stop

It worked.

Feb 13, 2014 7:34 AM in response to garver4S

Garver4S, please update with results! What were the long term results?

Aug 5, 2014 11:03 AM in response to garver4S

Worked perfectly. Kristin helped me out, without charging me the $19.99. And she told me I shouldn't have any problems, here on out, but if I do, to call back.

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Switched from iPhone, can't receive iPhone users texts.