Previous 1 2 3 4 5 Next 73 Replies Latest reply: Oct 29, 2014 2:40 PM by rickfrommount sterling Go to original post Branched to a new discussion.
  • himike Level 1 Level 1 (0 points)

    Apologies - yes if all is working well at a friend's house then the issue might be wrong with your router - or it could be wrong with the way things are set up.

     

    If all goes well at a friend's, the next step would be to "Reset All Network Settings" on your phone, and restore your router back to factory defaults at the same time.  That would tell us if it was a settings issue - either in the network hardware or iPhone.

  • Mikel085 Level 1 Level 1 (30 points)

    When you guys are restoring your phones do you restore in recovery mode and do you set up the device as a new phone or restore from a back up

  • himike Level 1 Level 1 (0 points)

    In this instance, I purchased a brand new iPhone 5S, and begun the setup by restoring my latest iCloud backup.  The phone was not in DFU mode at this point - although I wish it had occured to me at the time.

     

    After some time, iCloud seemed like it was unresponsive during the restore process (which I know now is due to this very issue) so I restored my latest backup via iTunes.  Once that was done, my phone was fully restored - however I still had this intermittant WiFi issue.

  • Lawrence Finch Level 7 Level 7 (32,280 points)

    If youhaven't tried these steps yet, this would be a good time to:

    • Reboot your home router by removing all power for about 15 seconds (unplug it from the wall; the power switch on some routers only puts them on standby). This will reset the DHCP server that assigns IP addresses. In some routers the DHCP server fails after an extended period of time.
    • Settings/General/Reset - Reset network settings. You will have to re-enter your WiFi passwords, but won't lose anything else.
    • If your router's SSID is still the defauit (e.g., LINKSYS, DLINK, etc) change it to something unique.

     

    Try each one, and test. If any resolve it skip the rest.

  • himike Level 1 Level 1 (0 points)

    Thanks @lawrence - have a look at my posts from this thread and you'll see that I've been through those steps quite a few times.

  • Mikel085 Level 1 Level 1 (30 points)

    I would try restoring your device in dfu recovery mode then set it up as a new phone. If after being completely restored as a new phone you still have the same issue on multiple networks it's more then likely a hardware issue with the device. 

  • Mikel085 Level 1 Level 1 (30 points)

    If there is any corrupted data on your iTunes back up.  After u restore then put that backup back on the device. It would just bring the issueback.

  • Doktorderose Level 1 Level 1 (0 points)

    Just bought 5S for wife, I have 4s...both are on 7.0.4.  Her phone didn't work on our router (time warner), and after much research and resetting "everything I could think of", I changed the router security setting from a WEP key to a WPA key and viola!!! She now shows full bars for wifi in our house.  It hasn't dropped the signal yet either, but haven't tried wifi anywhere else.  Hope that helps someone with same issue.

  • LianSwe Level 1 Level 1 (0 points)

    Just synced my girlfriends new 5S and couldn´t connect to our home WIFI. I use two Airport Express-routers at home and after some trial and error trying to  fix the problem I found that there were some updates available for the routers via "Airport-utility". After just letting my routers upgrade to version 7.6.4 I re-tried connecting the 5S and it worked perfectly. So if any of you that are experiencing problems are using Air-port Express - try upgrading them via the Airport-utility.

  • DanT3HMan Level 1 Level 1 (0 points)

    Also I'm having problems with push notifications for twitter and Instagram even settings are enabled under notifications and I even did restore but it's not working at times. Do you think this is happening because of this wifi issue being slow and disconnecting sometimes?

  • DanT3HMan Level 1 Level 1 (0 points)

    I tested it out on my laptop, it says I have excellent strength and on laptop it's working fine, but when I'm using the iPhone, it's loading slow at times and get disconnected. But when I was at work's wifi, it was fine. Do you think this is something wrong with the hardware device or could it be my internet router still?

  • Lawrence Finch Level 7 Level 7 (32,280 points)

    I think it is most likely your router if it works on other networks. It's a long thread, and I haven't read it all, but I assume you have tried rebooting the router. Have you also tried updating the router's firmware? If the router is more than 2-3 years old you should at least update it, and perhaps replace it completely. WiFi technology has changed a lot in the past few years.

  • DanT3HMan Level 1 Level 1 (0 points)

    I changed it a year ago and I don't know how to do those process you mentioned. It seems complicated

  • Lawrence Finch Level 7 Level 7 (32,280 points)

    In the router's settings when you log into its control panel there may be a "check for updates" button. If not you can find instructions on the router manufacturer's website.

     

    To reboot the router simply unplug it from the wall for 15 seconds.

  • DanT3HMan Level 1 Level 1 (0 points)

    I don't have the type of a router where I can control the router settings. I have the simple basic type. Do you think it still seems like router that's affecting this even if laptop wifi is working without being slow/disconnect when I use it by laptop by itself but on iphone that's happening this problem however at works wifi is fine? At work they have the private wifi that you have to enter their password not public