i forgot my rescue email and my security questions

i forgot my rescue email and my security questions

Posted on Oct 14, 2013 12:33 AM

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Question marked as Top-ranking reply

Posted on Mar 30, 2015 6:43 PM

Wow you guys are ridiculous and this thread is hilarious I'm shocked a screenshot hasn't reached Reddit yet... not only has the solution been provided 4~ times in the thread, but you guys are so upset (some extremely upset) about a security process that is in place for your own protection, and a process that is standard protocol among every company (bank, email, etc). So threatening to go to another company doesn't matter because you'll face the same exact issue (probably worse to be honest). If companies didn't have security measures, think about how many upset people there would be because their email account was hacked into easily? And let's be completely honest here... how hard is it to remember a simple security question or the email used? I know it happens (that's how I got to this thread), but come on, it's our fault here guys. Don't be mad about something that's caused by our own stupidity. It's like going to McDonalds and forgetting to bring money then being upset when they tell you they won't accept the Home Depot gift card you have. Not the best analogy, but same stupidity.


Anyway, let's get to the solution as clearly provided in the post above mine, which knowing most will get ignored.


SOLUTION:

Short Version: Call Apple, they will send you link to reset your password.

(Yes, it really is as simple as that)


Long Version: Let me elaborate with more details for those that need it:

1. Go here to this link: Get support now

2. Click iCloud

3. Click Forgotten Apple ID Security Questions

4. Click No thanks. Continue

5. Click Schedule a Call

6. Enter Serial Number (for any Apple product)

7. Pick time you want them to call (10 minutes or 10 hours or 10 days, you pick)

8. Wait for their call.


Here's a overview of my 4 minute conversation with Apple so you know what to expect:


They called me about 6 minutes passed the scheduled time, but no big deal. As soon as the lady answered she was American (yay for non-indian support centers), and she was actually super nice and friendly. I quickly stated my problem (just need my password reset because I forgot security questions), and she replied "al right here's our gameplan, I need to simply verify you then we'll reset the password! You'll be good to go in few minutes here!". She said the best way is to answer 1 of the 3 security questions, so we did that and after a few re-tries on a couple questions we were good to go. After that, she asked what email she wants the password reset link to get sent to, and that was it.


So 40 seconds to follow the instructions above, 4 minutes on the phone, and 5 seconds to click the link to reset my password.... 5 minutes top. On top of that, American Support and no menus to fight on the phone like you do with every other company out there (Example: Press 1 for Support, 2 for Billing, 3 for Sales,etc).


And Kudos to Gail for being so pleasant and patient 🙂

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i forgot my rescue email and my security questions

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