Apple tv will not play purchased movies

I fixed this issue with my own, settings, general, restart

hi holden21 i have had the problem where dvd will not play on apple tv it did last year but for the last12 months or more when i try dvd on macbook pro and go to apple tv i get the sound but not the pitcure can you tell me how u got your working its driving me crzy because i was able to watch from laptop to apple tv and then all of a sudden it stopped working HELP HELP please thanks denise

how did u fix the probem pooypy i have tryed everythink dvd will not play on apple tv on the sound help

I am having the same issues. Apple TV will only play trailers and not the full movie. Very frustrating, I will give Apple a call later.

Same problem here. All purchased movies just sit on "Loading...". This is extremely upsetting because almost all of my purchased movies are movies for my kids to watch. My kids are starting to get very upset as well.

This issue is killing me. I long for the days when I truly owned my media. Can I PLEASE have a live person from Apple contact me??? I would like to get this solved ASAP, or better yet reimbursed for all of my purchased movies that I cannot access.

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Hi JohnStreet,

My husband came up with a work around solution that might help you. My husband selected the movie we wanted to watch and pressed play on the computer iTunes and let it play for a minute. Then paused the movie on the computer and went downstairs and selected the movie on AppleTV. You are prompted to resume or start the movie from the beginning and he selected resume and the movie starts working.

This is obviously not an ideal situation but at least you can watch something.

Hope this helps.

Hi all, just got mine working with being pure stubborn!! Check your region in settings as mine had defaulted from uk to usa thus meaning no purchases would play. Working treat now

hi fat mess i have just done what you said and it did not work on dvd to aple tv i have just done update and it did not work the update i mean no have to reset apple tv this is really doing me head in i have been told from apple store that apple t.v will not play purchased dvd YOU have to buy or rent from itunes now but as i said whats the point in having having apple t.v then to watch flims like i did when i first got apple t.v i have just done update and reset and still not working when i click the apple t.v button my screen goes grey and i can hear the sound but not seeing the film so maybe apple tv are right in telling me that its got to go from itunes when u need to watch film but it wont work playing from laptop to apple.t.v as i said it goes grey

I've had problems with this many times before. Every time restarting the Apple TV, resetting it, updating it, etc. have not worked. However, every time I've had this problem, signing out of my Apple ID and back in has worked without fail. If you encounter the problem again in the future, please give it a try; it always works for me.

Try setting to standard not HD, this works for mine.

I'm having the same freaking problem. Was on The phone with Apple support 4 times. Restarted, reset, re-everything and nothing works. Everything on my Apple TV works fines except movies. The timeline sits there spinning forever and the movies never start. Today I took the unit to the store. They did a restore and completely killed the tv. Was disgusted that I went in with only iTunes not working and when they were done nothing worked. I was given a new 'refurbished' TV, brought it and nothing worked properly until it was done with 4 freaking updates which took over an hour. And again everything works except iTunes movies. Even the trailers crashed numerous times while playing. I can't believe that Apple cN't solve this issue.

Ps. Forgive all the typos above. Typing too fast and didn't proofread before hitting the post button. Oops.

I am having the same problem and have done since the last Apple TV update. So pleased to see it's not just me. Anyone have a way to fix this yet? I have tried changing the DNS settings, re-starting the Apple TV, logging in and out of home sharing.Still get the same error message.😕

If I try to AirPlay from my PC to Apple TV I get "An unknown error occurred (-12842) on the PC.