How can I open my iPhone activation lock without owner's account

How can I open my new iPhone 4S activation lock without owner's account

iPhone 4S, iOS 7.0.2

Posted on Oct 16, 2013 4:14 AM

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Question marked as Top-ranking reply

Posted on Oct 19, 2013 10:30 AM

Hello Aldase,


Congratulations on your new iPhone! It sounds like your new iPhone has Activation Lock setup by the previous owner. I am sure you are eager to start using your new iPhone, but before you can, you will need to contact the previous owner to be able to use your new iPhone:

What if I purchase a device that is still linked to the previous owner's account?

Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.


iCloud: Find My iPhone Activation Lock in iOS 7

http://support.apple.com/kb/HT5818


The previous owner can follow the steps below to remove the iPhone from their account:

If the device has already been erased

If the previous owner is not present
Contact them and ask them to follow these steps to remove the device from their account:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Choose the device from their Find My iPhone device list by clicking All Devices and selecting the correct device.
  3. Click "Remove from Account" to remove the device from the account.

After the device has been removed from the previous owner’s account, turn it off by pressing and holding the Sleep/Wake button located on the top right side of the device. Then restart your device and proceed with device setup as you would normally.

If the device has not been erased

If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:

  1. Sign in to their iCloud account at www.icloud.com/find.
  2. Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
  3. Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
  4. When the erase is complete, click "Remove from Account" to remove the device from the account.

After the device has been erased and removed from the account, you can proceed with the device setup process.


You can find the full article here:

Find My iPhone Activation Lock: Removing a device from a previous owner’s account

http://support.apple.com/kb/TS4515


Thank you for using Apple Support Communities.


Best,

Sheila M.

167 replies

Oct 9, 2015 9:05 AM in response to Roger Wilmut1

In my naivety I thought that Apple encouraged their communities to comment

on issues that they thought relevant, in my opinion, obviously from your point

of view I am wrong and you think this issue is not worth discussing.

As to Apple only having responsibility to the original owner of the phone and

no one else, your quote, are you quite sure, a lot of people who bought

second hand phones will not be pleased with your comments.

Oct 9, 2015 9:16 AM in response to windymiller55

I think the statement "Apple's responsibility is to the original owner of the phone and no-one else" should probably be rephrased to "Apple's responsibility is to the person the iOS device is currently locked to." As you stated, many people buy second hand and used iOS devices and hopefully anyone reading this thread will know to make sure the activation lock has been removed by the original owner so they don't run into a similar situation.

Oct 14, 2015 5:02 AM in response to Michael Black

Best thing for all you people is to stop buying Apple Products ever again and look for android mobiles with similar or better functionality so that Apple will take a retreat from such policies adversely affecting genuine buyers of their phone either from apple stores or from secondary markets. I am saying this as I am a victim of Activation Lock Screen which rendered my own i phone 4 in to a brick. It surprising to read many commenting that the Apple can not do any thing about it. They can do every thing with your device as your device is perpetually connected to their server. Though you may pay money to buy the product, in practice the company owns and controls all your devices and they can render them useless whenever they want and create **** for you. So this is what is happening now all in the name and false pretext of security.

Oct 14, 2015 5:53 AM in response to Sebastian Koylerian

Sebastian Koylerian wrote:


Best thing for all you people is to stop buying Apple Products ever again and look for android mobiles with similar or better functionality so that Apple will take a retreat from such policies adversely affecting genuine buyers of their phone either from apple stores or from secondary markets. I am saying this as I am a victim of Activation Lock Screen which rendered my own i phone 4 in to a brick. It surprising to read many commenting that the Apple can not do any thing about it. They can do every thing with your device as your device is perpetually connected to their server. Though you may pay money to buy the product, in practice the company owns and controls all your devices and they can render them useless whenever they want and create **** for you. So this is what is happening now all in the name and false pretext of security.

Good luck with that.


Activation locks and similar "kill switches" are quickly being mandated by law in many places. The best thing to do is use a little common sense when purchasing things to make sure they are in fact, usable before you shell out your money.

Oct 14, 2015 6:08 AM in response to Sebastian Koylerian

Sebastian Koylerian wrote:


They can do every thing with your device as your device is perpetually connected to their server. Though you may pay money to buy the product, in practice the company owns and controls all your devices and they can render them useless whenever they want and create **** for you. So this is what is happening now all in the name and false pretext of security.

No one is required to activate Find My iPhone. Most of us choose to do so as it contributes to making iPhones a less desirable target of theft. iPhones used to account for about 30% of non-violent thefts in New York City prior to the implementation of Activation Lock.


You don't have to lock your phone. You don't have to lock your house. You can post your email password on the internet. No one here really cares.

Oct 14, 2015 7:57 AM in response to IdrisSeabright

Thanks Meg - I read through a few news posts after seeing your post and I see it is even called "reactivation lock". 😁 I gather anything sold in CA now requires a kill switch? Samsung even has the same sort of feature with a Samsung online account and the ability to track your phone remotely. Between this sort of thing and improvements in carrier blacklist sharing, hopefully phone theft will become a wholly pointless crime.


But it also should emphasize to everyone buying used devices from effectively anonymous online sources - any smart phone may prove useless to you, not just iPhones.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I open my iPhone activation lock without owner's account

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