iPhone 5 shuts down with plenty of battery life left

Same problem here. Started dying a few months ago with 5-10% left. Just now it was 23% and died. My iPhone 5 is only 17 months old. Way too early for a battery to go. Seriously not cool, Apple. But thanks for all the good tips. I'm gonna try recalibrating and perhaps visit the Genious bar. If it fails I will replace the battery.

I have the problem a few times a week. The following isn't uncommon:

- phone reports 40-50% battery life (I've had it happen at 95% as well)

- what appears to be a springboard crash, spinning wheel, then black screen

- trying to power it up, it shows the depleted battery icon (connect to power source)

I can wait 5 minutes and then it powers up no problem, again showing the original battery %.

I've on occassion been able to use the phone normally until ~5% at which I'll plug it in. Sometimes it will reboot 2 or 3 more times before I can continue to use it normally again.

I'd say 75% of the time, my battery depletes down to a low (2-5%) level at a normal rate.

It could certainly be a battery issue, but something stinks like software to me...

It's most likely your battery. Go to the Apple store, the little bit of money you save by going to 3rd party resellers could end up costing you more if the issue doesn't end up being the battery. For $80 Apple does it for you and gives you 90 days warranty on the battery and their service.

If the fix doesn't work and they can't figure it out when you go back, guess what.... you most likely will end up with a replacement phone.

80 dollars is a rip off I would replace the battery yourself for less than 15 dollars. You can buy the tools and battery on amazon. Go to YouTube to watch a how to video. I bought my battery from amazon and it was the same exact battery for 6 dollars. Go on 6 months now and still have not have any issue. Apple store is a rip off

Hi

We had three iPhones with this issue, all 3 people had Mophie cases. I brought all 3 to the Apple store. Once the battery was fully charged, the phones have been back to normal (it's been over a week now).

We have over 70 employees with iPhone 5 devices & only had issues with the 3 people that had Mophie cases.

I hope that helps you

Angelo

And what steps have you taken to troubleshoot the issue? Have you bothered to actually read the messages in the thread that you posted to, many of which have helpful advice about how to fix the problem?

The problem is the iPhone battery. They have a limited life, some worse than others, and they become unstable after a period of time and a number of recharges. This problem is then exaggerated by software, apps, temperature or usage causing malfunction because the phone is unable to accurately monitor available output. But the cause will always be a failing battery.

Claims should be made where a phone is still under contract that the item is unfit for purpose; the phone should at the very least be capable of lasting as long as the contract! If it does not then it is unfit for purpose and should be replaced by the supplier, your service provider NOT Apple. Apple are only liable during the 12 month warranty period.

After 13 months my phone developed this problem. Both Apple and Orange said that I would have to pay at least £85 to get it repaired, or £340 for a replacement. Last week, fed up with the problem, I called Orange/EE again. I politely explained the problem, and told them that I would not be renewing my contract unless it was sorted, and as easily as that Orange replaced my phone! I recommend trying this approach with whoever your supplier is, many seem to be making great reductions right now. They also reduced my monthly charge without promoting by me for the inconvenience. You won't hear me singing the praises for Orange/EE often, but I am very happy with their response this time.

The new phone arrived the next day, has worked well ever since with no hint of the original problem and with exactly the same apps and software running.

I would strongly suggest replacing the battery yourself which you can buy the battery and tools for under 20 dollars from amazon. Like you I took my phone in to apple which they told me my battery was good. My at the time was 18 months old. My phone would shut off with 30 to 50 percent. Would only turn on when I plugged it into the wall to turn it back on. I tried everything resetting the phone to factory setting, running the battery down and recharge it for 8 hours. Nothing worked. My last attempt was to replace the battery. I did it my self because I did not want to ripped off by apple. It has been almost 4 months now and have not had the phone shut off with 35 plus percentage left. Phone does not get hot when charging. I. Hope this helps.

I have the same problem. Went to the genius bar to have it checked out. I was told that the battery is bad, and it would cost $89 to replace. I didn't want to spend that much money, instead I bought a battery case. But the bad battery is what I was told when encounter the problem like yours.

I'm from Brazil. I have the iPhone 5 with iOS 7.1.

My battery shut down when it reaches 30% or less. I sent to Apple to fix it. After days waiting, the final diagnostic was: "They couldn't reproduce the problem that i told". They are sending me back again this piece of ****.

I tried to erase all data and settings on the device. I tried to restore from iTunes, downloading the iOS 7.1. But nothing changed.

I have about 65 days of warranty yet. I will test again this **** and if the problem continues, i will send again until my battery reaches 1% and really turn off.

I had one iPhone 4S with iOS 7.1 too. The battery always reached 1% and goes off.

Apple, you don't are the same as before.

I have the exact same problem .. sometimes when I use my camera, with plenty of juice, it just shuts down and won't restart claiming the battery is dead ... I plug it in and instantly there is the plenty of juice it had before .. not dead at all... sometimes it happens when I am just using an app ... pretty random actually but VERY inconvenient.

I have always boasted about my iphone being reliable and not having any weird issues ( as opposed to my friends who have Windows phones or other ones) but now ...😠 THIS !!!!??

...... I have resorted to carrying one of those back up batteries in my pocket and a charging cable in my car ...

very inconvenient but until THEY FIX the problem, I can't trust my phone 😟

It is too frequent a problem and occuring with too many people under same conditions to consider it being a battery or phone issue ... whether Apple recognizes it as an OS situation or not .... I do !!!

FIX IT PLEASE !!!

THEY are not going to fix it, because it is a problem with YOUR PHONE -- unless you take it to an Apple store. Then they will try the tips that have already been posted dozens of times to this thread, and they will test the battery. If it requires a new battery they will sell you one (installed). If it doesn't then one of the troubleshooting steps that you probably skipped over when you posted will fix it.

My phone still with problems as i mentioned before.

Now, my second step was go to the nearest Apple Authorized Dealer, wich makes repair too.

When i entered in the store, my iPhone has 1% remaining. Jumped from 31% to 1% like a magic. With no apps open and wifi and cellular data off.

I showed to the "genius" and he restarted the phone with 1% of charge. When the phone turned on, the battery level was now at 27%. He said: "Yes, there is something wrong with your battery".

They took my phone and started a repair service that would last 2 days to complete.

Now, they sent me an email and told me: "Your battery was bad and will be replaced."

APPLE CARE, WHAT'S WRONG WITH YOU? YOUR AUTHORIZED PEOPLE SEEMS TO BE BETTER THAN ALL OF YOU!

I will say this apple does have good customer service when your phone is in warranty. If your phone is out of warranty be prepared to pay a lot of money. I had the same battery issue. Apple told me my battery was borderline good. And if I wanted to replace the battery it would be 80 dollars. Now how can they charge me 80 dollars for the exact same battery I can find on amazon for 7 dollars. 5 dollars for the tools. I'm sure they get the batteries even cheaper than I paid. It took me 10 minutes to replace the battery. It was first time every I had replaced a battery. So apple is charging 73 dollars labor for less than 10 minutes of their time. That does not sound right.

The problem is that the batteries are failing, not that they have expired. The failing batteries instead of losing power steadily are causing intermittent/random/premature closures resulting from the use of some high draining apps and/or temperature drops. The problem batteries struggle when less that 50% capacity to produce the current required to power some apps or during cold snaps, the phones recognise this and so close down. This is most likely due to a duff batch of batteries fitted by Apple originally, that is why not all iphone 5's are affected, some have batteries that drain steadily as you should expect. Apple offer a one year warranty on phones which predominantly are sold on two year contracts, even if the phone was bought outright the cost was so significant that the customer has a right to expect the phone to last beyond 12 months before major and expensive repairs are due. Apple have therefore failed in their legal 'duty of care' by not providing a product 'fit for purpose'.

However, most people did not get their phones direct from Apple, so their contract is with their service provider. You should complain to your service provider that your phone is 'unfit for purpose' and that they will be 'failing in their duty of care' by not replacing/repairing it. These are legal terms stating your legal rights; it does not matter if the phone is no longer under warranty, it has to be fit for purpose. In so much as the iphone 5 was so expensive initially, it is proper to suppose that it/and its component parts would last at least the length of the contract under which it was bought or for a 'reasonable' time.

For what it is worth, not happy about spending £65 with Apple or risking damage by changing my own battery, I followed the route described above with EE and received a brand new replacement phone which I restored exactly as my old phone and which has not repeated the problem once since being replaced some weeks ago. So the only cures are:

· pay Apple for a new battery (expensive)

· buy and fit your own battery (risky)

· confront your service provider (worth a shot)