iPhone 5 shuts down with plenty of battery life left

I will say this apple does have good customer service when your phone is in warranty. If your phone is out of warranty be prepared to pay a lot of money. I had the same battery issue. Apple told me my battery was borderline good. And if I wanted to replace the battery it would be 80 dollars. Now how can they charge me 80 dollars for the exact same battery I can find on amazon for 7 dollars. 5 dollars for the tools. I'm sure they get the batteries even cheaper than I paid. It took me 10 minutes to replace the battery. It was first time every I had replaced a battery. So apple is charging 73 dollars labor for less than 10 minutes of their time. That does not sound right.

The problem is that the batteries are failing, not that they have expired. The failing batteries instead of losing power steadily are causing intermittent/random/premature closures resulting from the use of some high draining apps and/or temperature drops. The problem batteries struggle when less that 50% capacity to produce the current required to power some apps or during cold snaps, the phones recognise this and so close down. This is most likely due to a duff batch of batteries fitted by Apple originally, that is why not all iphone 5's are affected, some have batteries that drain steadily as you should expect. Apple offer a one year warranty on phones which predominantly are sold on two year contracts, even if the phone was bought outright the cost was so significant that the customer has a right to expect the phone to last beyond 12 months before major and expensive repairs are due. Apple have therefore failed in their legal 'duty of care' by not providing a product 'fit for purpose'.

However, most people did not get their phones direct from Apple, so their contract is with their service provider. You should complain to your service provider that your phone is 'unfit for purpose' and that they will be 'failing in their duty of care' by not replacing/repairing it. These are legal terms stating your legal rights; it does not matter if the phone is no longer under warranty, it has to be fit for purpose. In so much as the iphone 5 was so expensive initially, it is proper to suppose that it/and its component parts would last at least the length of the contract under which it was bought or for a 'reasonable' time.

For what it is worth, not happy about spending £65 with Apple or risking damage by changing my own battery, I followed the route described above with EE and received a brand new replacement phone which I restored exactly as my old phone and which has not repeated the problem once since being replaced some weeks ago. So the only cures are:

· pay Apple for a new battery (expensive)

· buy and fit your own battery (risky)

· confront your service provider (worth a shot)

Doofus1 wrote:

Apple offer a one year warranty on phones which predominantly are sold on two year contracts,

Apple does not offer a 2 year contract.

However, most people did not get their phones direct from Apple, so their contract is with their service provider

Even if they purchased the iPhone from Apple, the contract is with their provider, not Apple.

I had this problem with a previous 4S. I phoned Orange and they replaced it even though I was 6 months away from the end of my contract.

Upgraded to 5S with EE and now I'm having the same problem. Doesn't happen every time but probably once a week or so. EE don't want to know - 'it's an Apple issue' they say. I've reset the phone and restored from an ITunes back up but that hasn't worked.

I phone Apple and they do some sort of diagnosic over the phone and tell me the phones OK, it's a software issue. Of course they can't be any more specific than that.

Their advice? Reset the phone to factory settings. Set up the phone from new, not from the back up, and then one by one install the previous apps, run the phone and see if the problem recurs.

What a lot of absolute nonsense. That's a very time consuming task and one taht coulkd take a long tme to flsuh out teh actual problem given that it's an intermittent fault.

Pleased to see that I'm not the only one having problems.

Dagger Is Back wrote:

Pleased to see that I'm not the only one having problems.

There are 500,000,000 iPhones that have been sold. No matter what problem you have I guarantee that some of the other 499,000,000 owners will have it. So there is no point in being pleased that the obvious is true. And the people who have the problem will post; the millions who don't have it probably don't even know there is a forum to discuss it.

Instead of being pleased perhaps you could read a few of the thousands of posts about how other people have fixed the problem. Unless you would rather just be pleased and continue to live with the problem rather than fix it.

What an obnoxious and unhelpful post. I'm not sure what your problem is fella but maybe you should just butt out unless you have something constructive to add? I'm pleased that it's a known problem not just affecting me, but others. What that means is that there is more chance of finding a solution as you say. I'm not at all pleased that others are having to go through this experience.

For your info, I've tried all of the suggestions given but once again Apple are asking me to take it all back to factory settings, and this time run the phone for a while 'naked' as it were. They'll run some diagnostics and then ask me to reload from a back up. Strangely enough, they'd already told me to do this but told me not to restore it from a previous back up, in case the 'bug' was in that backed up software.

They've also told me the bug could be in a photograph, song or video that I have on my phone. It's like looking for a needle in a haystack. Given the phone worked perfectly for 4 months, you'll excuse my scepticism.

I would strongly suggest replacing the battery yourself which you can buy the battery and tools for under 20 dollars from amazon. Like you I took my phone in to apple which they told me my battery was good. My at the time was 18 months old. My phone would shut off with 30 to 50 percent. Would only turn on when I plugged it into the wall to turn it back on. I tried everything resetting the phone to factory setting, running the battery down and recharge it for 8 hours. Nothing worked. My last attempt was to replace the battery. I did it my self because I did not want to ripped off by apple. It has been almost 4 months now and have not had the phone shut off with 35 plus percentage left. Phone does not get hot when charging. I. Hope this helps.

Here is the battery I got from amazon it's by techahead the battery is good but the tool kit was not good. You can find the tool kit for 5 dollars

Iphone 5 Replacement battery. Original quality. Full original capacity 1440 mAH. APN ***-**** by techAhead

<Personal Information Edited By Host>

I went in to the Apple Store to get this issue fixed. It was a battery failure. This is a known issue but I was still charged $85 for a new battery. Since it happened with two other phones purchased at the same time this seems to be Apple's problem. It still cost me an hour + of my time and $85. Not happy apple.

I took my phone in. Since I waited for the software patch I was now out of warranty and it cost me $85 and an hour plus of my time.I Have two more phones(purchased at the same time) to fix. Bad Apple! Good luck on the know power button issue too. That fix is a lesson Gahandi would have a hard time swallowing. Going shopping in the fall of 2014!

The battery in your phone is getting old and it starts expanding. When it expands it is unable to complete a full circuit thus making the percent jump areound and power off at random times. If you do not get a new battery your current one will keep expanding inside your phone and can apply so much pressure that the screen shatters.

Dear Apple team,

I am also facing the battery problem for my iPhone 5.

My iPhone 5 shuts down when battery is around 25%-30%. After a few minutes I can turn it on and battery still shows around 25%-30%. It happens again when it goes down to 12%-15% and again around 5%-8%...

- I've already drained the maximum amount of battery I could until I saw it showing 1%.

- I've reset the phone (home+on buttons for 10 secs).

- I've installed the App Battery to help cherging.

- I've charged the phone to 100% (full cycle).

Nothing works... What's the problem???

There is no "Apple Team" here; just other users like you in this user-to-user tech forum.

You've done an excellent job of troubleshooting, so I think the only logical conclusion is that your phone needs a new battery. If it's in warranty Apple will replace the battery free. If its out of warranty the cost is $79. You can find independent shops that will do it for less, and you can buy kits to do it yourself.

Here is the battery I got from amazon it's by techahead the battery is good but the tool kit was not good. You can find the tool kit for 5 dollars

Iphone 5 Replacement battery. Original quality. Full original capacity 1440 mAH.

Hi I have had this exact problem for well over 6 months, I finally went to Apple Store today and the battery was replaced. Should be all good now. 🙂 The Genius Bar can test the phone in few minutes and replace the battery within 1 hour. Great Service.