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Why does my iPad keeps connecting and disconnecting from the new late 2013 iMac

Hi there,


I've recently bought a new late 2013 iMac and ever since then I'm not able to connect my iPad 2 to it. When I do connect it keeps connecting and disconnecting again and again for some reason. The cable is fine and I've tried it with other devices. Just wondered why this is and whether you guys can help me out.


Thanks a lot!

CitizenJohnny

iMac (27-inch, Late 2013), iOS 7.0.2

Posted on Oct 16, 2013 2:18 PM

Reply
55 replies

Apr 3, 2015 8:33 AM in response to CitizenJohnny

I just purchased a brand new 13" Macbook Pro with Retina Display and had the same issue. My iPad Air was constantly connecting and then disconnecting from iTunes when connected to USB. I went into iTunes Preferences > Devices and "checked" the checkbox to "Prevent iPods, iPhones and iPads from syncing automatically" and the problem instantly went away and has not come back. This is obviously a software issue with iTunes. Hopefully this simple fix will help others in this thread with the same issue. Good luck!

Apr 4, 2015 9:34 AM in response to CitizenJohnny

Ran into this and figured out that pretty much all OEM cables are missing a protection circuit that's built into official apple products. I had bought a portable battery backup awhile ago that had a strange looking adapter that looked like it was just a usb male-to-female pass through, though in reality it had one of those protection circuits built in, and when I use it to connect to my computer this behavior stopped immediately and didn't continue.


I am having issues getting iTunes to see the ipad with this thing plugged in, so that might only be a solution to charge your ipad and not to sync. Also couldn't find anybody selling just one of the pass-throughs, so really you're probably better of just using an official apple cable (and, of course, spending more money...) to solve this problem.

May 26, 2015 9:26 AM in response to CitizenJohnny

Same problem here - my combination is my (brand new) MBA 2015 and an older Ipad 3rd gen (2012). Original USB (30 pin) cable, updated software. Tried all the workarounds suggested here above without results. Interestingly enough 1) I never had any problems in USB-connecting the Ipad to an older (2011) MBA, and 2) it looks like the USB connection between the same MBA and my Iphone 6 works fine. It's a shame that Apple didn't fix that - as far as I know.

Jul 9, 2015 3:20 PM in response to CitizenJohnny

As others have mentioned, what worked for me was moving the cable to a different port. I took an extra step and ejected-disconnected my external hard drive. So I have nothing else plugged in. Before I tried that I tested with my iPhone, it had no problem, but my iPad was having the issues. So, with nothing else plugged into the iMac, and trying different ports, I now have a stable connection. This is not a fix obviously, but a band-aid. Everyone please do their part to get this fixed by submitting a ticket to Apple Support so they are more aware of the issue. I see many different computers and devices, so this is not an isolated incident.

Aug 23, 2015 8:05 AM in response to CitizenJohnny

I just had a problem where it was connecting and disconnecting and reconnecting every second. Earlier this morning, I had a wifi problem and had re-started my router. While my computer had re-connected and was working fine, the ipad was connected but had bad IP information. The second I turned off wifi on my iPad, it resolved the issue. It looks like the sync logic is breaking down trying to decide if it should be syncing over wifi or the USB cable.


Hope that helps!

Aug 28, 2015 1:14 PM in response to CitizenJohnny

Hey everyone,


I just wanted everyone to have the solution here that way when others experience it, they can hopefully find this solution quickly. Luckily several of you like (MrArifFikri) touched on the solution already, I'll just specify the reason for clarity.


It comes down to power, or more importantly "current". Specifically with an iPad, USB power consumption is very finicky. So in order for the USB direct connection to your PC, USB hub, or laptop you need to make sure your iPad is charged to over 51%. This will reduce the power draw the iPad will attempt to pull from the USB connection. This should give you flawless charging and syncing capabilities. Now you can sidestep this in some cases by using USB ports on your hub, PC or laptop that are closer to the power supply, or series on the circuit board.


If your iPad is below 51%, you need to use the "cube" or power block that came with your iPad. (The smaller one for your iPhone is not recommended as it lacks the internal transformer that the iPad power block has) The reason for this, is that your iPad is attempting to draw too much current from the USB connection through a substrate, i.e. the PC, USB hub or laptop connection. They are only designed to allow a limited amount of current through those connection, thus your iPad continues to "trip" the charging circuit in the device because the power draw is too low.


I hope this helps stop the "doodledee.....deeedledoo" beeping madness you're experiencing! 🙂

Why does my iPad keeps connecting and disconnecting from the new late 2013 iMac

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