kaextran

Q: I can't download my pre ordered item. It only says "Purchased" how can I download it on my iphone!!!!! The link on the email doesn't even work

I pre ordered an album in September. I did receive the email but I didn't begin to click on it until a couple weeks later. I can't download it it just says Purchased I don't see it anywhere . Can someone please guide me and help me download it on my iphone.

iPhone 5, iOS 7.0.2, iTunes Store

Posted on Oct 17, 2013 1:09 AM

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Q: I can't download my pre ordered item. It only says "Purchased" how can I download it on my iphone!!!!! The link on the email doesn ... more

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  • by juanma195,

    juanma195 juanma195 Nov 21, 2013 5:22 AM in response to clwhit
    Level 1 (0 points)
    Nov 21, 2013 5:22 AM in response to clwhit

    Do you have a credit card registered on your account or do you have balance, my issue was that I added a 20 card and bought the album (14.99) and a game (4.99), it happened that after taxes it was 20.18, so I had to add anothe card to get more balance. After that I tried to download it from my iPhone but it did not work, so I went to my PC and logged out, then logged in again an a message appears saying that I had some pending downloads, then I synced my iPhone and that was all.

  • by Jasmine050,

    Jasmine050 Jasmine050 Nov 24, 2013 10:42 PM in response to NAKHERI
    Level 1 (0 points)
    Nov 24, 2013 10:42 PM in response to NAKHERI

    I Have the same problem do you know how to download the album???

  • by heyitsdaniela,

    heyitsdaniela heyitsdaniela Nov 25, 2013 6:42 AM in response to kaextran
    Level 1 (0 points)
    Nov 25, 2013 6:42 AM in response to kaextran

    I pre-ordered Midnight memories yesterday 24th before it came out today 25th, i got an email saying that 4 songs as Diana, midnight memories, story of my life and Strong were available to download so i went to purchased not in this phone and they were there, so now i have them in my phone. Later night at midnight GMT London time, i got another email saying that the album was ready to download. I followed the same again and i got nothing left to download. I went to the album to re-puchase it again or something and it just says play for the songs i already have and purchased for the whole album and the songs i have left. How is this possible? I tried the log out and log in again and nothing, it stills shows the same. Does anybody can help me? Thank you! x

  • by jverhoef,

    jverhoef jverhoef Nov 25, 2013 12:48 PM in response to clwhit
    Level 1 (0 points)
    Nov 25, 2013 12:48 PM in response to clwhit

    I have had the same problem with the Midnight Memories album only I got the first three songs and now that the whole album is out I can't download the rest of the songs and it is killing me!! does anyone know what's wrong???

  • by emily_047102,

    emily_047102 emily_047102 Nov 25, 2013 1:26 PM in response to heyitsdaniela
    Level 1 (0 points)
    Nov 25, 2013 1:26 PM in response to heyitsdaniela

    I'm having the exact problem.

  • by hsm1223,

    hsm1223 hsm1223 Nov 25, 2013 1:45 PM in response to kaextran
    Level 1 (0 points)
    Nov 25, 2013 1:45 PM in response to kaextran

    Why is it that Directioners are having this problem!? Has anyone had any solutions so far? Mine says "purchased" but it's not in my downloads and it isn't in my music library!!

  • by jules1112,

    jules1112 jules1112 Nov 25, 2013 5:40 PM in response to kaextran
    Level 1 (0 points)
    Nov 25, 2013 5:40 PM in response to kaextran

    Ugh the same is happening to me!!!! Please someone find out how to fix this! I wanna listen to my boys 

  • by Alexa133,

    Alexa133 Alexa133 Nov 25, 2013 10:08 PM in response to NAKHERI
    Level 1 (0 points)
    Nov 25, 2013 10:08 PM in response to NAKHERI

    I'm having the same problem too... Same album too.. Idk what to do...

  • by AKJEEPKY,

    AKJEEPKY AKJEEPKY Nov 28, 2013 1:38 PM in response to Alexa133
    Level 1 (0 points)
    Nov 28, 2013 1:38 PM in response to Alexa133

    I had the same issue for awhile and I gave up on it. I just recently got up and decided to do something about it, googled it and saw you guys had the same issue. So it gave me motivation to figure it out again. Eventually I figured it out. Hopefully the same steps work for you guys. Not sure what fixed it because I tried two things before I went back to Itunes to reattempt.

     

    My goal was to try to delete cookies. Being new to Mac. I didnt know what i was doing. I ended up erasing my safari history before I figure it out. The second thing I did was go to Safari, Click on Safari (top right) and hit "Reset Safari..." Gave me a few options here. I selected  "Clear History, Reset Top Sites, Remove all website data, Clear the downloads window. I went back to Itunes and my first attempt to redownload a song pop up a notification that I had a preorder available to download.

     

    I hope this helps you guys like it did me.

  • by gaburearu,

    gaburearu gaburearu Feb 10, 2014 9:42 PM in response to kaextran
    Level 1 (0 points)
    Feb 10, 2014 9:42 PM in response to kaextran

    Simply go to the Store section of iTunes, then go to the Store home page if not there already.  Under Quick Links are four options, one of which is Purchased.  Click that, then under Not in My Library will be any albums or music you have purchased but not downloaded.  In the corner of the album will be a cloud with a down arrow, click that and it will begin the download.

  • by AppleJustStole50BucksFromMe,

    AppleJustStole50BucksFromMe AppleJustStole50BucksFromMe Feb 11, 2014 5:58 PM in response to kaextran
    Level 1 (0 points)
    Feb 11, 2014 5:58 PM in response to kaextran

    I pre-ordered Love Death Immortality by the Glitch Mob, and a book, and it just says purchased on them. Then I go to my email and it says "Pre-order(s) ready for download". I click on it and it sends me to iTunes. Which then proceeds to tell me that I need to answer security questions because it it my first purchase (I purchased Random Access Memories two days prior, so it is a lie). I answer the security questions. It then brings me to the home page and nothing happens. Check library. NOHING IS THERE FOR LOVE DEATH IMMORTALITY. Not even the single "Can't Kill Us" That was given with the original pre order. It deleted my data. Then I sign out. I sign in and it says "'Love Death Immortality' ready for download". Sends me to some security questions. The book? Says purchased, but can't download. I check previous purchases. Neither of them are there. But, I have a smapler that came with the pre order of the book. Which was availabe only by pre order. And I have a single that came only with the preorder. I got news Apple. Your perfect system has a major flaw.

  • by FgenLuke,

    FgenLuke FgenLuke Feb 12, 2014 12:36 AM in response to AppleJustStole50BucksFromMe
    Level 1 (0 points)
    Feb 12, 2014 12:36 AM in response to AppleJustStole50BucksFromMe

    I have the exact same issue with the exact same album.

     

    This is exactly why I was always so hesetant to use Itunes, but nooooo, I wanted to support a group of my favourite artists, and now I'm boned because Apple hasnt gotten thier **** together.

     

    Seriously, Apple Support. You get me my music pronto, or I want my **** money back so I can go by a physical copy.

  • by lfolz,

    lfolz lfolz Feb 14, 2014 5:31 AM in response to AKJEEPKY
    Level 1 (0 points)
    Feb 14, 2014 5:31 AM in response to AKJEEPKY

    Thank you, Akjeepky - this soulution worked like a charm.

  • by BrianG2k,

    BrianG2k BrianG2k Feb 18, 2014 8:45 AM in response to judysings
    Level 1 (5 points)
    Feb 18, 2014 8:45 AM in response to judysings

    Your canned spam responces are not making it easier to search the forums for answers.

  • by ahaney1,

    ahaney1 ahaney1 Oct 14, 2014 2:17 AM in response to gaburearu
    Level 1 (0 points)
    Oct 14, 2014 2:17 AM in response to gaburearu

    Worked perfectly! Thanks!

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