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Unlocked but still locked

I am lucky enough to got such situation: I have bought unlocked but locked used Iphone.

It was AT&T, but they had unlocked it:


IMEI Number ****

Request Date/Time 09/11/2013 08:32 PM

Request Number 3543231

Current Status ATT Mobile Device Unlock Approved


Completing Your Authorized ATT Mobile Device Unlock


Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.


We have reviewed your request and confirmed that the device may be unlocked.


But with new SIM it says "Unsupported carrier..." and doesn't work. SIMLock status is:


Free Apple check: 013329006705725

IMEI: ****

Model: IPHONE 5 32GB BLACK

Activated: Yes

Telephone Technical Support: Expired

Repairs and Service Coverage: 26.10.2013

Purchase Date:

Contract Until: Unknown

Blacklist Korea Networks:

Blacklist Australia Networks:

Blacklist Japan Networks:

Blacklist Telenor (Sweden):

Carrier: Buy carrier check!

SIM lock: Locked


I belive all this because phone is replacement phone, it model is ND295LL/A.


Apple! Help! I am stuck and really dosen't thik I did something so wrong I can't use my phone.


<Personal Information Edited by Host>

iPhone 5, iOS 7.0.2

Posted on Oct 17, 2013 2:52 PM

Reply
31 replies

Oct 17, 2013 3:12 PM in response to deggie

Yes, seller did it:


Request number: 3543231

Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device.

We have reviewed your request and confirmed that the device may be unlocked.

Please allow 24 hours upon receipt of this notification to complete the unlock process.

To complete the unlock, simply

1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.

2. Ensure a SIM card is inserted into your iPhone.

3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.

4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visithttp://support.apple.com/kb/HT1414.

5. After restoring, your iPhone will be unlocked.

Additional information on unlocking can be found at http://support.apple.com/kb/TS3198

For questions regarding AT&T Mobile device, please visit the Phone/Device Learning Center.

Thank you for your business. For other questions about our AT&T wireless service or other Mobile devices, please visit att.com.


Sincerely,

AT&T Customer Care Team


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Feb 21, 2017 3:29 PM in response to Ast95

I tried to unlock mine and the unlock have been confirmed by the company but i cannot get it to work. it keeps telling me that my phone does not support the sim.

i have no idea what this is and how this works

please help

Dear customer,


Your unlock code for your mobile phone IMEI : 353302073069125 has successfully been calculated using iPhone & iPad Full GSX Manual Check [1-12 Hours]


Here is your unlock code : Serial Number: F2LQPMLHGRXC Initial Activation Policy ID: 4000 MEID: Activation Policy Description: US Reseller Flex Policy IMEI: 353302073069125 Applied Activation Policy ID: 2303 Part Description: iPhone 6s Plus Applied Activation Policy Description: Multi-Mode Unlock Product Version: 10.2 Next Tether Policy ID: 4000 Last Restore Date: Next Tether Activation Policy Description: US Reseller Flex Policy Bluetooth MAC Address: First Unbrick Date: 08/05/16 Last Unbrick Date: Unbricked: Unlocked: true

Feb 22, 2017 9:57 AM in response to _ugurcevik_

Flex phone meant about a year ago and possibly now, that policy is unlocked for activation only with Verizon or ATT. Which means that in order to unlock you have to activate phone first with one of them using their active sim and then request unlock. They can not process unlock unless you phone is linked to their server and that is what active sim will do. People usually prefer to do that with ATT, Easier to get sim and easier to process unlock.

Feb 23, 2017 11:42 AM in response to _ugurcevik_

It does not matter what country you are in. You need to put in (and possibly even restore with) sim card of the company phone is locked to currently and then contact company to unlock it. To find out what company that is call Apple, but pretty sure it would be att. Once again information may be outdated and I have heard someone from other country to perform it with success about a year ago. Since it is your phone you are the only one who can do that so it is useless only until you make it useful. Rely on my advice at your own risk, cause I give it to the best of my knowledge, but it is not absolute.

Unlocked but still locked

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