I had last used iTunes about a week ago. Last night, I went to open it again, which it did fine, but then immediately informed me there was a new version (which it seems to do almost weekly!) I told it to get the update, it took me to the site, I downloaded the Windows version, and let it start the install. Somewhere near the end, while installing (yet another) copy of QuickTime, it stalled and wouldn't finish. I had to force the PC to shut down. When it rebooted, I tried to start iTunes, got the hour glass cursor, and then the machine locked up solid...no keyboard or mouse input accepted. Had to force another shutdown. When I got it back up, I decided to retry the installation. This time it got to the final screen saying the install was done, but at that point, machine was again locked from accepting keyboard or mouse input. Powered down again, rebooted, and tried to start iTunes. Again, hour glass cursor appeared, then system locked solid. It was working fine before the install (note that iTunes originally opened up fine, before telling me there was a new version), but now I can't get iTunes to start at all, and reinstalling didn't seem to help. I don't see any way to get "official" Apple help on this site, as it seems to be limited to this forum. So what is the next step in correcting this mess?? Note that the machine always has Norton AV and Windows Defender running for protection, and is scanned pretty regularly with Windows Defender, Spybot S&D, and Pest Patrol, so doubtful there's anything bad on the system. I did disable Norton AV during the second install, in case that was a problem, though I've never needed to do that before. But right now, system refuses to start iTunes successfully.
Ok well i did not update i just dl the new itunes and after i install it beofr ei even hit the finish button a screen pops up saying Srry we have encountered a error and when i go to click on icon to open it. it dose the same thing. i reinstalled it removed it and tryed to install quick time stand alone but i allready have a better version someware but i can not find it anyware even searching plz i need help asap i am leaving on july 15 and i need my ipod with music lol ty
Everytime I try to Install AND Uninstall, it gets interrupted and nothing is done. I've tried the Standalone Quicktime, and also that Windows Installer Cleanup Utility, nothing seems to be working.
I've tried just using other media players, but iTunes is the best i've seen so far. This needs to be fixed.
I had the same problem and did everthing this is what i found .the is a problem with itunes Quick time combo install software. To fix it this is what i did remove all
QT and itunes software, then at apple site install QT stand alone software first, start and see if works . next install I tunes 6 I know QT is in package but ok it will work . Quick time is under software at bottom of page as stand alone software. There is a problem with packaged software installer when it gets to end of i tunes and begining of QT you get microsoft needs to close sorry for problem message bs. hope this will help someone else.
Check you drive that QT is on after removing all software
itunes also see if folders still there remove them, run reg cleaner like reg scrub or reg vac start clean . install QT stand alone first,start it to make sure it runs.
then install itunes 6 nexted that should do it. you might have parts left in folders or reg entries causing problems. needes to be. clean install hope this helps,