airport not connected
I am on the phone with my mom. The light on her airport is yellow (She can't tell if it is yellow or green, she thinks yellow, she is 79) I can't find why the signal isn't hitting her ipad. Help
iPad 2, iOS 7.0.2
User profile for user:
jeremy_v
User level:
Community Specialist
Hi mollyok,
Thanks for visiting Apple Support Communities.
This article can help diagnose issues with an AirPort router:
AirPort base stations: About AirPort base station status lights (LED)
http://support.apple.com/kb/HT4600
If the AirPort light is solid green (meaning the airport is working normally), try these steps on the iPad first:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
All the best,
Jeremy