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my iphone 5 does not recognize my certified apple lightning cable

my iphone 5 cable which hours before was charging my phone, has suddenly decided to go invalid. The cable is the same, its the one I recieved with my phone but suddenly it wont charge my phone anymore. If i plug it into different outlets, different power adapters, even the included one as well, it keeps giving me the (this device is not certified by apple and may have problems) message. Does anyone know how to get this to stop or at least get my phone to charge?

iPhone 5, iOS 7.0.2

Posted on Oct 20, 2013 9:37 AM

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Question marked as Best reply

Posted on Oct 20, 2013 10:49 AM

restore the iphone

34 replies

Jun 29, 2014 2:46 PM in response to FireAndEmergency

yeah.....this is an ios issue without a doubt. Lintball my butt, I'm a professional photographer and have a need at times to upload a video or still on the fly. i NEVER had issues with APPLE adapters using ANY device before doing this last upgrade. I think it's bs that apple is not addressing this. I ALMOST threw everything out but someone told me a last year how to upload from my ipad. Now, I'm dead in the water. I cant upload ANYTHING to my website or news agency because I cant get it from my camera to my ipad!


NOW....as if that wasn't enough, the camera on my phone stopped working, OF COURSE AFTER doing the iOS upgrade.


ATT tells me the day before my trip to Sedona, "bring it in to an Apple store!". Who has time to drive 22 miles and sit in line while their "experts" sit and chat with idiot people about why their ringer doesn't work anymore (SWITCH ON SIDE OF PHONE MORON!").


Android is looking better than ever right now!!

Jul 5, 2014 6:21 PM in response to Elginet

I *just* bought a brand new Apple-certified iphone charger and plugged it into my iPhone. It DOESN'T WORK!!!!


And I have the latest iOS 7.1 software. This is complete bs....a brand new apple iphone charger doesn't work...and it gets me the message that the iphone cable is not supported...that is RIDICULOUS. Apple is going DOWNHILL.

Jul 30, 2014 3:54 AM in response to koolaydeman

Being unable to charge iphone with lightning cord now cause Apple's decided to get rotten ticks me off. Especially since certified ones I bought to remedy problem have failed after less than 30 days of purchase. Way too costly to continue replacing. Come on Apple get your hand out of our back pockets. We all spent dearly to get our phones so stop with the penny annie crap. This penny annie move going to be a black ball mark for iphones and only make users (new and old) look more to competitors phones. Fix this soon.


If anyone knows something I don't know of how to fix, tell me.

Jul 31, 2014 2:27 AM in response to brunown

I really think that before Apple's latest update, there may have been many thousands of cable failures due to internal chip damage or other defects. However, previous iOS versions weren't screening cables so any chip failures wouldn't have rendered them useless. Apple was able to take a 25 cent cable - and retailed up to $19.00. Come on....... I think that's taking the "proprietary strangle hold" to unreasonable limits. Can you imagine all electrical device manufacturers doing the same thing? We'd all be up in arms. Sorry, I just can't "sugar coat" this issue. It's gauging for no good reason but the BUCK$. NOT A GOOD CUSTOMER RELATIONS MOVE.

Aug 8, 2014 7:06 AM in response to benzapple

I have several Apple factory charging cords that have all failed completely or partially. I checked carefully for lint, (no lint detected) used dry compressed air anyway just in case. No difference. Apple seems to have taken the position that this is a consumable and needs to be be replaceed from time to time as normal maintenence. This is an unusual position for an expensive product like this. It would be 'nice' if Apple at least admitted there was an issue with design or construction. If they won't even be open about a quality issue, I will vote with my feet and buy a competitors reliable product next time. It may be soon if I can't get this @#%&* thing to charge.....

Aug 12, 2014 5:31 AM in response to Xian Rinpoche

AWESOME!


You must be in the 0.1% group that actually has a functional cord. You must be very proud of yourself for having selected the 'winning' cord(s). You should consider buying lottery tickets. Here is a cut and paste just to put your great fortune in perspective: Out of 1,285 reviews on the Apple website, it has a rating of just over one star and that is only because zero stars isn't an option. The help forum on the Apple website has almost 200,000 discussions dedicated to how awful the cord is.

Aug 12, 2014 7:08 AM in response to timothy from neohio

Yeah, OK. The "200,000" threads you think are dedicated to how bad the cord? They have titles like "Backing up and restoring text messages back to iPhone," "Message says Not delivered but it is delivered," and "Ran out of data." And that's just the first page. You know you can't just link the whole forum, right? You can't even search the forums correctly. Just put your money where your mouth is and go Android.
Oh yeah, 4 stars on Amazon.

Aug 12, 2014 8:14 AM in response to Xian Rinpoche

Out of 1,285 reviews on the Apple website, it has a rating of just over one star.

Out of 1,285 reviews on the Apple website, it has a rating of just over one star

Out of 1,285 reviews on the Apple website, it has a rating of just over one star

Out of 1,285 reviews on the Apple website, it has a rating of just over one star

Out of 1,285 reviews on the Apple website, it has a rating of just over one star

Out of 1,285 reviews on the truth hurts site, it has a rating of just over one star

Sep 6, 2014 11:10 AM in response to koolaydeman

Same problem as everyone here: plugging in the cable into my iPhone only gives me the message "This cable or accessory is not certified". It has an official serial number and even the message "Designed by Apple" on the cable itself.


This is unacceptable. I need my iPhone for application development purposes, and while I accept that bugs occur and that you have to fix issues, it's simply NOT acceptable that I cannot deploy applications on my phone because Apple decided to start checking cable in a buggy way.


I'm sure there's a bug in iOS 7 that locks all attempts to connect cables. It's probably an honest bug and these happen, and they're not always preventable. But as an end user, I have no possibility to influence this situation. Also, I don't understand how checking iOS cable quality is supposed to help me as an end user.


I don't mind being stuck or needing to resolve problems with technology. I really dislike the reason for being stuck in this case though.

my iphone 5 does not recognize my certified apple lightning cable

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