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I bought iWork '09 through the retail CD. I just upgraded to Mavericks and of course I would like to update to the latest version of iWork without paying for new versions of each app through the app store. Is Apple going to offer us an upgrade path? Those of us who bought the retail version are in a bit of a limbo as to what to do.
iWork '09-OTHER, OS X Mavericks (10.9)
Open the Mac App Store and check for updates; in Mac OS X 10.8 and newer, all Apple updates are handled through it.
(91388)
I know that - that's not the question. Sorry, I probably didn't write it clearly. This is as much a request to Apple as it is a question - those of us who bought the retail DVD would like to know if we're going to get a free upgrade through the app store as we did for minor updates to iWork or if we should go ahead and spend around sixty dollars buying all new versions. Are we going to get an upgrade path?
Unofficially, it looks like we have to buy them and DON'T open a document in iCloud, if you do you won't be able to open it with your old version of iWork apps anymore (I did get around this by downloading a it as Excel then opening it locally).
LandonAB wrote:
Unofficially, it looks like we have to buy them
Not quite. According to the Apple press release the upgrade to existing users who have upgraded to Mavericks, is free.
It states:
Pricing & Availability
iWork and iLife for Mac come free with every new Mac purchase. Existing users running Mavericks can update their apps for free from the Mac App Store℠. iWork and iLife for iOS are available for free from the App Store℠
I've called Tech Support and they tried to tell me that I would have to purchase them. When I kept on quoting to them their own Press Release, they said they would have to do more research and get back to me.
So I suggest you call them and complain. The more people that call them the more attention this is going to receive. It should make no difference how an "existing user" purchased the iWorks apps, whether through the App Store or through a CD.
There are several different threads on this issue already on the support forums. For example, take a look at:
Yeah, I've seen the threads but I read it as anyone that purchased via the MAS, get's free updates. I realize that isn't *what it says* but that's what they are saying. ****, you think Apple even remembers what CD's are?
I will be shocked, completely shocked if I get an iWork update.
You might be shocked... If there's one thing I've noted about Apple in 20 years of using their products it's that they go above and beyond to make customers happy when their request is reasonable. Having DVD purchasers be treated equally to MAS purchasers is certainly reasonable. But in all honesty it's their perogative either way - it's not like this is a huge amount of money... which is exactly why I'm surprised they're being so clenched fist about it.
I don't mean I'll be shocked because Apple is a bunch of tight wads, shocked (or better, surprised) if they bother with having the MAS recognized the installs. Frankly, I've had iWork 4 years, I don't mind paying. God knows how much I've spent on Office in 4 years.
Also, I am thinking I will use iCloud iWorks on my MBP and update the iOS apps. I don't do anything sophisticated with either Numbers or Pages and this should suffice. At least until I upgrade to a new MB in the future 🙂
MAS does recognize iWork '09 installs. In fact previous minor updates were pushed through it.
You are right, I stand corrected.
Ok, they have no excuse 😝
Well based on this article at Macworld, it's a bug that's being worked out at Apple and we will get the updates...
"Macworld spoke with an Apple spokesperson who noted that there’s currently an issue with some legacy customers, and the company is working on a fix."
http://www.macworld.com/article/2056159/what-you-need-to-know-about-apples-free- apps-policy.html
According to that same article we're supposed to see a button in Purchased to claim the apps, but I'm not seeing it:
If you own iLife '11 or iWork ’09 apps for the Mac but did not purchase them from the Mac App Store: You should be able to download the latest versions for free by going to the Mac App Store and tapping Update, though you may need to first visit the Purchases screen, where you might see a box called “You Have [number] Apps to Accept.” This ties apps you have on your computer to both your Apple ID and a hardware identifier on your computer, and it should allow you to download free updates to these programs from any computer associated with your Apple ID.
I've found a solution!
re-install the iWork 9.3 update, then you the App store recognizes your copy properly
Hey all, updates is working now! I clicked update directly from the app in App Store and it is also associated it with my iTunes account as if it were purchased via the App Store.
Thanks Apple! 🙂
I did the reinstall of the 9.3 update but no go for me. Glad it worked for you though!
make sure you go to the purchases tab first, then check for updates.
iWork '09 Retail CD - Upgrade to latest version?
