iWork purchased on disc in 2011. Why can't I upgrade free?

This was settled long ago. The DVD versions are not the MAS versions. The MAS will never recognize the purchase of the DVD versions. It was long established that to jump from DVD versons to MAS version would be a purchase.

Nope, not a new device. It's just becuase they're from the DVDs originally and have never been registered in the MAS. I'm going to submit a "bug report" or the like 😉
We'll see!

Then I'm not sure why you are even here. The apps are free only to someone who has bought a new Mac since 1 OCT.

Not exactly - the way I read the PR release, for existing users of the current versions (up until today), we get free updates. This is certainly the case for those who bought throught the app store the SAME exact software.We'll see how it plays out.

i'm having the same problem 😟

The newest device that I have is my iPhone 5S that is now exactly 30 days old. I bought it on the 22nd of September. That has nothing to do with this upgrade though. but I did get the free iWorks and iLife apps on that and subsequently was able to download them to my iPad as well. 🙂

I read your post in the WC and I know that you are not feeling well. I'm sorry, I don't want to make your pain any worse that it is.

You are, as far as I know, the Mac App Store guru so I assumed that you would have this knowledge and the discussion in the WC where I read your post talked about this as well. I didn't see the keynote either.

If you read the press release it sure makes it sound like as long as you have purchased the iWorks apps, you are entitled to the freebies! And the press release calls it an update as well.

http://9to5mac.com/2013/10/22/apple-unveils-iwork-updates-for-os-x-ios-icloud/

Message was edited by: Demo

For the final time, these iWork apps are not being updated, which is free. They are being upgraded, which is always paid. The exception is if you bought a new Mac since 1 OCT.

I have to agree with Dahveed - retail DVD versions went out of "favor" when MAS was introduced and Apple expects everyone to be running MAS versions more than 2 years after the introduction of MAS.

The problem: retail DVD versions and MAS versions are two separate entities. And, as DVD versions are not recognized by MAS or listed there, logically there can't be any updates.

My take is that Apple has now officially discontinued support of the iWork 09 retail version and switched to MAS only support (including updates).

babowa wrote:

My take is that Apple has now officially discontinued support of the iWork 09 retail version and switched to MAS only support (including updates).

I understand what is going on, but it blows, IMO. I paid for iWorks two years ago and the press release sure as h*e*l*l makes it sound like it's a free update - especially since the word "update" is used, not "upgrade". I just wanted to p*i*s*s and moan about it for a while. 😉

My DVD versions of the iWorks apps were being updated up until this release as well. Once again, just my opinion, but If Apple had their way, they would force users to upgrade at a price every six months.

You just need to be patient. The updates are rolling out slowly. Mine just showed up in the Mac App Store and I only had the DVD version of iWork installed (I never purchased it through the store). We're all getting the updates for free regardless of the original install. Just keep checking the store for updates.

I think that problem here is only with Mac App Store itself - where my purchase not registered.

I have the same iWork disc version (bought from Amazon), i entered the serial number which comes with it, but in the Mac App Store i don't see this product in all my Purchases (click the tab "purchases") - Mac App Store counting only apps which purchased through it - disc version not registered there and i don't know how to process this product through the store, hope that new OS upgrade maybe recognize the purchased installed iWork on my Mac, but i'm not decided yet to upgrade system without prepare.

I'm quite sure that it will not show up in the app store; the DVD versions have quietly been abandoned..

@ Demo..

My DVD versions of the iWorks apps were being updated up until this release as well. Once again, just my opinion, but If Apple had their way, they would force users to upgrade at a price every six months.

I will continue to use my iWork 09 - at least for now.

babowa wrote:

My DVD versions of the iWorks apps were being updated up until this release as well. Once again, just my opinion, but If Apple had their way, they would force users to upgrade at a price every six months.

I will continue to use my iWork 09 - at least for now.

As will I. 🙂

Well, I was just corrected elsewhere and tried it myself:

As long as you are on Mavericks, sign out of MAS and then sign back in: all three iWork apps showed up as available to update as well as iMovie, iPhoto, and Aperture (also purchased on retail DVD).

I didn't even have to sign out. The updates were showing this morning when I checked again. I assume that I/we was/were reading the press release correctly.

Very nice.