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Mail Upgrade message in Mavericks won't go away

Have upgraded from 10.8 to 10.9 Mavericks on my Macbook Pro, everything pretty much went fine, except for a problem with Mail.


Everytime I open it, I get the below screenshot, saying "Welcome to Mail. To use the new features in Mail, your Mail messages need to be downloaded to this computer...."

User uploaded file

If I click continue, I get a "bing" sound and then my Mail opens up, but I get the same message each time I open Mail.


Annoying.

Mail-OTHER, OS X Mavericks (10.9)

Posted on Oct 22, 2013 7:06 PM

Reply
48 replies

Nov 4, 2013 3:21 AM in response to scarpialuik

This helped for me!


I managed to stop the message more simply, by:


1. Open Mail

2. In Prefs>Accounts>Account information uncheck the "Enable this account" on all accounts

3. Quit Mail

4. Reopen Mail (no message appears)

5. Re-enable account in Prefs>Accounts>Account Information

6. Quit Mail

7. Re-open mail


Everything works ok and no message appears.


Hope it works for you too.



thanks scarpialuik,


Bas

Nov 4, 2013 6:15 AM in response to ryannz

Time heals all wounds, apparently, at least it seems to heal this wound. I tried almost every poultice and potion offered in this thread to no avail. Each time a new post would appear, I would try it again. I got numb to the issue and whether my efforts worked, but sun of a gun, it seems to have finally stopped nagging me. Who knows which attempt made any difference, or was there just some thing that was taking a long time? I did some mailbox cleanup along the way so who knows. I guess I'll just recommend those who keep getting nagged to be patient.

Dec 19, 2013 11:32 AM in response to ryannz

For those still experiencing the persistent "Welcome to Mail" dialogue after trying the other approaches here, here's something that may help. I tried the disable/re-enable accounts, rebooting, etc., all to no avail. I was not ready to remove all my mail files, start fresh, and drop my local folders back in yet, but I was ok doing one last thing.


In my Mail setup, I had several disabled accounts which I only activated once in a blue moon for testing/whatnot (e.g., my parents email setup to help them if they had trouble, etc.). What I did was flat out deleted these (using the minus [-] button below the accounts in Preferences... | Accounts tab. Granted, I had Mail.app flat out crash on me when I deleted the 2nd one (and I reported that), but when I fired up Mail again, no welcome message, and those accounts were gone. Haven't had the welcome message since.


I suspect Mail was seeing something in those accounts (since they were never active after the upgrade) indicating an old mail structure. Maybe launching Mail after upgrading and doing the "Welcome to Mail" bit to upgrade your mailboxes checks ALL accounts but only upgrades active ones. This would explain the behaviour I was seeing.


Anyway, thought I'd throw that out there. If you have disabled accounts, either delete them if you don't need them, or enable them and quit/start Mail to let it get at them. Then disable them again. Maybe that will help.

Feb 18, 2014 1:06 AM in response to daveinitiv

None of these fixes worked for me. Further, I can never quit mail. I always have to force quit using option+command+esc.


Mavericks should not have been released. I am using 10.9.1 and there are so many bugs. I get weird hang ups, scrolling doesn't feel as efficient, and everything feels sluggish and heavy. I keep upgrading hoping they have fixed the issues, but I end up downgrading back to ML.

Mail Upgrade message in Mavericks won't go away

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