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Level 4

1,030 points

iCloud mail not available after mavericks

Hi,

everything is working just fine after the upgrade that took me 45 min.

The only thing is that I can not access my iCloud mail content from Mail, while the other gmail accounts are working just fine on Mail.

the message I get is: "this account appears to be offline due to a network problem. Do you want to try to go online now?"

What can you recommend ?

I still have @mac.com, @me.com and @icloud.com...... since I had created the first account back then....

Now under Mail I see @me.com and @icloud.com under preferences....

I use @mac.om when it comes to Apple ID, for iTunes Store and other things...

Regarding email I use @me.com and/or @icloud.com

anyone with the same issue?

I'll appreciate any help...

thanks...

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4), Titanium PowerBook G4 1ghz

Posted on Oct 22, 2013 10:09 PM

Best reply

Sungyub Han Author

Level 4

1,030 points

Posted on Oct 22, 2013 10:17 PM

i found a way...

I went to preferences, accounts / advanced / authentication / and changed to "Apple Token"

and it works now !

hope this helps

View in context

24 replies

Nov 2, 2013 7:51 AM in response to Egils

After adding this fix I had to QUIT mail, then re-open before it worked....

Nov 8, 2013 4:38 PM in response to Sungyub Han

oh thanks for the tip....

it works for me too...

Dec 6, 2013 1:43 AM in response to Sungyub Han

Thank you for your tip it worked fine for me too.

Jan 12, 2014 4:06 PM in response to Sungyub Han

Thank you, thank you, thank you !!! for the apple token fix for my mail.

Jan 18, 2014 8:10 AM in response to Sungyub Han

My problem is that I do not see my icloud account. I added it both in the mail app and system preferences. My email shows up in icloud in system prefernces but does not show up in mail no matter what I try. Any suggestions?

Jan 19, 2014 6:19 AM in response to C Carrera

Have you tried a restart? Apologies if that sounds a bit basic...

Is this on a laptop/desktop or ipad/iphone?

Jan 19, 2014 5:30 PM in response to Andy Mt P

I have tried restarting it (Macbook 15 inch retina), but no luck.

Sungyub Han Author

Level 4

1,030 points

Jan 19, 2014 6:30 PM in response to C Carrera

I understand that it worked well before you upgraded to Mavericks?

Can you give us more details?

Macanada

Level 1

10 points

Jan 19, 2014 10:42 PM in response to C Carrera

Hi C Carrera, I'm not sure I understand completely but I'll try to help. When you have Mail open, click on the "Mail" menu at the top. You'll see "About Mail", "Preferences", "Accounts" etc.... If you drag down and select "Accounts" this will take you to the system preferences pane for "internet accounts". However if you select "preferences" you will see tabs at the top for "General, "accounts", Junk Mail etc. Click on accounts and see if you can add your email information in there. I hope this helps.

iCloud mail not available after mavericks