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Question: Bluetooth drivers prevent system from sleeping in Mavericks - what's going on!?

Just installed Mavericks. My iMac 27" no longer engages the screensaver or puts the monitor to sleep as specified in preferences as a result. When I enter pmset -g assertions in Terminal, I get the following:



10/22/13, 11:03:40 PM PD

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 1

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 16(powerd): [0x0000000900000131] 00:19:12 ExternalMedia named: "com.apple.powermanagement.externalmediamounted"

pid 49(hidd): [0x0000000a00000194] 00:15:51 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 1170 secs Action=TimeoutActionRelease

Kernel Assertions: 0x10c=USB,BT-HID,MAGICWAKE

id=500 level=255 0x4=USB mod=10/22/13, 10:53 PM description=EHC2 owner=AppleUSBEHCI

id=503 level=255 0x8=BT-HID mod=12/31/69, 4:00 PM description=com.apple.driver.IOBluetoothHIDDriver owner=BNBTrackpadDevice

id=504 level=255 0x8=BT-HID mod=12/31/69, 4:00 PM description=com.apple.driver.IOBluetoothHIDDriver owner=AppleBluetoothHIDKeyboard

id=505 level=255 0x100=MAGICWAKE mod=12/31/69, 4:00 PM description=en1 owner=en1



I'm not terribly concerned with "ExternalMedia" as that always appeared in Mountain Lion as well but never actually prevented my system from putting the monitor to sleep. My concern is with the "UserIsActive" item as it appears to refer to "MAGICWAKE" (a google search only shows an app that I do not have installed and sheds no light on what it means in this context) and points directly to my keyboard and trackpad. Oddly, turning "Allow Bluetooth devices to wake this computer" in the Bluetooth advanced preferences does not change this, nor does rebooting. The countdown that appears here is always in the 1160 to 1195 range. I'm completly stumped...

iMac (27-inch Mid 2011), OS X Mavericks (10.9)

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Answer:
Answer:

Went to the local apple store yesterday...the computer guy there had never seen it, and was too busy with easily fixable problems to delve into this with me. So, I went on the chat support thing last night, which...by the way, is WAY better than going into the store, and the woman I spoke with couldn't determine what the issue was, but she DID determine it is NOT a bluetooth issue.


I am set up to get a phone call from someone at 4:45 today and we're going to send some console info to some computer people at Apple and finally see what process is causing me problems.


Question for the other two wth this problem: have you or do you ever use logmein? Any other applications with deal with keyboards?

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Oct 22, 2013 11:40 PM in response to targus In response to targus

Further digging shows that this is related to the hidd process, which is a daemon that manges usb and other human input devices. This is likely why the kernel assertions are listed below it. What I can't figure out is what on earth is the problem with this process and how to alleviate it...

Oct 22, 2013 11:40 PM

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Oct 23, 2013 12:15 AM in response to targus In response to targus

I feel your pain.


I was so excited to download Mavericks and check out some of the new stuff, but I have been up all night trying to figure out what is making my computer go to sleep SO SLOWLY...it does eventually go to slepe buyit is not practicle as it takes 30-40 seconds. Much too slow.


When I put pmset -g assertions into terminal, this comes up:


BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 537(hidd): [0x0000000a000001c0] 01:54:08 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 574 secs Action=TimeoutActionRelease

No kernel assertions.

Benjamins-MacBook-Pro:~ Ben$


This process is causing my mac to not sleep properly. Frustrating!!!

Oct 23, 2013 12:15 AM

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Oct 23, 2013 12:22 AM in response to terriblewithcomputers In response to terriblewithcomputers

Interesting. We're both getting the weird tickle queue line, but my wait time is consistently thousands of seconds while yours is more reasonable (537 in your text above). I have no idea why I am getting bluetooth kernel assertions and you aren't. Are you using a keyboard and trackpack/mouse or are you on a laptop?

Oct 23, 2013 12:22 AM

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Oct 23, 2013 12:27 AM in response to targus In response to targus

I am on a laptop. It is weird...I am not too familiar with the process, but from what I've learned, it is just an interface for the computer to deal with input devices, like keyboards, mice, bluetooth...ETC.


I don't use any external input devices. My trackpad and keyboard, and everything else for that matter work fine. All sharing is turned off.


I am curious if more people have had this problem? It could be a huge pain when I want to put my computer to sleep in a second and move onto the next class.

Oct 23, 2013 12:27 AM

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Oct 23, 2013 1:18 AM in response to terriblewithcomputers In response to terriblewithcomputers

The plot thickens. Get this - it suddenly started working when I set my screensaver to start at 1 minute. It worked when I set it to two. It does NOT work, however, set at 5 minutes. Waiting to see if it kicks in at 10 as we speak. I suppose I'll just start setting it to two minutes if I have to.

Oct 23, 2013 1:18 AM

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Oct 23, 2013 7:16 AM in response to targus In response to targus

I have the same problem, but i cannot solve yet.

I have to wait almost 2 minutes for sleep mode when i close the screen

If i click sleep in the main menu is the same problem.


This is my log


Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 46(hidd): [0x0000000a00000269] 00:04:16 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 108 secs Action=TimeoutActionRelease

pid 323(apsd): [0x0000000c000002ee] 00:00:07 ApplePushServiceTask named: "com.apple.apsd-connectinguser-sandbox.push.apple.com"

pid 323(apsd): [0x0000000c000002ec] 00:00:12 ApplePushServiceTask named: "com.apple.apsd-connectinguser-push.apple.com"

No kernel assertions.


I am hoping a soon solution

Oct 23, 2013 7:16 AM

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Oct 23, 2013 7:59 AM in response to Kroata In response to Kroata

I have the exact same log, Kroata. Still haven't found a solution either. Also, Targus: I tried your screensaver solution and it didn't work for me.


I just became aware that my iphone has a software update...perhaps something associated with the various syncing between the devices is causing the issue. I will keep you updated if this works.


In the meantime, if ANYONE finds a solution, I would be eternally grateful. It is not going to be a small inconvenience when it takes almost a minute to put my computer to sleep in class...

Oct 23, 2013 7:59 AM

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Question marked as Solved

Oct 24, 2013 6:47 AM in response to terriblewithcomputers In response to terriblewithcomputers

Went to the local apple store yesterday...the computer guy there had never seen it, and was too busy with easily fixable problems to delve into this with me. So, I went on the chat support thing last night, which...by the way, is WAY better than going into the store, and the woman I spoke with couldn't determine what the issue was, but she DID determine it is NOT a bluetooth issue.


I am set up to get a phone call from someone at 4:45 today and we're going to send some console info to some computer people at Apple and finally see what process is causing me problems.


Question for the other two wth this problem: have you or do you ever use logmein? Any other applications with deal with keyboards?

Oct 24, 2013 6:47 AM

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Oct 24, 2013 8:58 AM in response to terriblewithcomputers In response to terriblewithcomputers

I don't use logmein or other apps either. I'm starting to doubt that my problem has anyhting to do with what's shown up in terinal. For me, at least, it seems to just be Mavericks really dislinking the number 5 when it comes to screensavers.

Oct 24, 2013 8:58 AM

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Oct 24, 2013 8:59 AM in response to targus In response to targus

BTW, I accidentally clicked "This solved my question" instead of "reply" earlier. To clarify, my problem is not yet solved and I could still use all the help I can get...


SORRY!

Oct 24, 2013 8:59 AM

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Oct 24, 2013 9:12 AM in response to targus In response to targus

10 POINTS!!!!


I will keep you both updated if I learn anything new this evening after I speak with someone from Apple about this. Chances are it will get fixed with an update in a couple weeks. Judging from the OSX Mavericks discussions page, this is just a small bug in a world of various bugs in the new os. We're gonna squash it though...this process is doing something, we just have to figure out what!

Oct 24, 2013 9:12 AM

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Oct 25, 2013 12:43 AM in response to terriblewithcomputers In response to terriblewithcomputers

Same here. My iMac will not entere sleep properly, and when it does my external hard drive no longer shuts down, I expected bugs but these should have been picked up on I would have thought. 😟

Oct 25, 2013 12:43 AM

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Oct 25, 2013 9:49 AM in response to killhippie In response to killhippie

I spoke with someone from Apple yesterday, and he sent me a little program to send diagnostic information to him. He said he is going to get back to me next week, and hopefully they find the solution to this minor annoyance.


Everything else works great on Mavericks for me.

Oct 25, 2013 9:49 AM

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User profile for user: targus

Question: Bluetooth drivers prevent system from sleeping in Mavericks - what's going on!?