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targus Author

Level 1

21 points

Bluetooth drivers prevent system from sleeping in Mavericks - what's going on!?

Just installed Mavericks. My iMac 27" no longer engages the screensaver or puts the monitor to sleep as specified in preferences as a result. When I enter pmset -g assertions in Terminal, I get the following:

10/22/13, 11:03:40 PM PD

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 1

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 16(powerd): [0x0000000900000131] 00:19:12 ExternalMedia named: "com.apple.powermanagement.externalmediamounted"

pid 49(hidd): [0x0000000a00000194] 00:15:51 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 1170 secs Action=TimeoutActionRelease

Kernel Assertions: 0x10c=USB,BT-HID,MAGICWAKE

id=500 level=255 0x4=USB mod=10/22/13, 10:53 PM description=EHC2 owner=AppleUSBEHCI

id=503 level=255 0x8=BT-HID mod=12/31/69, 4:00 PM description=com.apple.driver.IOBluetoothHIDDriver owner=BNBTrackpadDevice

id=504 level=255 0x8=BT-HID mod=12/31/69, 4:00 PM description=com.apple.driver.IOBluetoothHIDDriver owner=AppleBluetoothHIDKeyboard

id=505 level=255 0x100=MAGICWAKE mod=12/31/69, 4:00 PM description=en1 owner=en1

I'm not terribly concerned with "ExternalMedia" as that always appeared in Mountain Lion as well but never actually prevented my system from putting the monitor to sleep. My concern is with the "UserIsActive" item as it appears to refer to "MAGICWAKE" (a google search only shows an app that I do not have installed and sheds no light on what it means in this context) and points directly to my keyboard and trackpad. Oddly, turning "Allow Bluetooth devices to wake this computer" in the Bluetooth advanced preferences does not change this, nor does rebooting. The countdown that appears here is always in the 1160 to 1195 range. I'm completly stumped...

iMac (27-inch Mid 2011), OS X Mavericks (10.9)

Posted on Oct 22, 2013 11:10 PM

Top-ranking reply

MichelDiz

Level 1

8 points

Posted on Aug 6, 2017 8:27 PM

Nothing here. I tried of everything that all people here said.

MAC SIERRA 10.12.6

Doing "pmset -g pslog" I know this

pmset -g pslog  18:27  06.08.17

Logging IORegisterForSystemPower sleep/wake messages

pmset is in logging mode now. Hit ctrl-c to exit.

2017-08-06 18:31:14 -0300

IOPSNotificationCreateRunLoopSource

Now drawing from 'AC Power'

2017-08-06 18:31:27 -0300

IORegisterForSystemPower: ...Sleeping...

2017-08-06 19:41:01 -0300

IORegisterForSystemPower: ...HasPoweredOn...

Wake Reason = UHC1 USB3 USB5 UHC7 . //I did this on purpose to test

2017-08-06 22:58:29 -0300

IORegisterForSystemPower: ...Sleeping...

2017-08-06 22:59:07 -0300

IORegisterForSystemPower: ...HasPoweredOn...

Wake Reason = pci1106,3483

Here is the result. I first do the tests according to the tips from you guys. I restart the MAC and then I'll send it to sleep. And he sleeps beautiful. But then I hit the mouse (test only with keyboard, no keyboard, only power button and nothing) to connect again. I use the Mac for a few minutes - I analyze if it has something in "prevented by" and I send a "sudo pmset sleepnow" - It takes a while to turn off completely, then it turns on very quickly.

It is in the second "revive" that mine loses the quality of sleep.

Something on PCI is calling back my mac from sleep instantaneously.

Nothing is attached, no USB, no Bluetooth, no internet sharing, no Chrome o other "sleep prevented by". Nothing. Could Apple be nice and solve this? Creating a simple option to override according to the user's need? They made the "Caffeine" to satisfy users that they did not want to "sleep" right? Why not this demand for sleep?

This problem is getting on my nerves, consuming my patience. Every single reboot I need to rearrange my work desktops because not even that, the Sierra knows how to do it alone sometimes.

Best Regards

View in context

150 replies

Oct 25, 2013 9:49 AM in response to killhippie

I spoke with someone from Apple yesterday, and he sent me a little program to send diagnostic information to him. He said he is going to get back to me next week, and hopefully they find the solution to this minor annoyance.

Everything else works great on Mavericks for me.

Oct 27, 2013 4:35 PM in response to targus

MAGICWAKE is related to what used to be called WOMP, an acronym for Wake On Magic Packet. That is the setting in the Energy Saver preference pane that says Wake on Network Access.

Best,

David

maltus

Level 1

8 points

Oct 28, 2013 1:16 PM in response to targus

Hi Folks,

same issue as above after I installed MAVERICKS. 20 30 sec before going in sleep

Please let's keep in touch.

Thanks

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Oct 28, 2013 1:19 PM in response to maltus

Thanks for posting.

This is frustrating, but hopefully the guy from Apple I spoke with last week will get back to me with information on what is causing this by Wed. or Thur.

Or an update will come out this week...who knows!

itype89

Level 1

9 points

Oct 30, 2013 4:47 PM in response to terriblewithcomputers

Not sure how to post any information but I have a 30 second sleep/shutdown time...far more compared to the 2-3 second sleep/shutdown time on Snow Leopard, my previous OS before Mavericks.

I have spoke with chat support and tried all the following as per their request (none have fixed my issue).

Safemode boot

CMS reset

PRAM/NVRAM reset

new user account test

Hardware test = no problems

OSX Restore (no HDD erase)

Clean Reinstall (HDD erase

This is driving me up the wall. Is it even worth me heading into my Apple Store for a Genius Hardware Service to cover all bases?

Cheers, let me know if there is anything else I should post.

I upgraded on a Mid-2010 Macbook Pro (fully speced, so enough power under the hood):

500GB 7200RPM HDD

2.66GHz i7 core

8GB RAM

512MB Nvidia video card

288MB Intel HD video card

Oct 30, 2013 5:01 PM in response to itype89

Thanks for posting.

Just spoke with the guy from Apple, and he told me that their engineers did not have an answer for me yet. Can you do something for me, just so we can be sure you have the same issue)

go into the terminal application (go to the spotlight and type in terminal)

Type into terminal: pmset -g assertions

Then, post the results of that here. Don't worry, it is a harmless request of your computer to tell you what is causing it to not sleep...it doesn't make any changes.

Thanks. The more people with this issue, the more likely it is that Apple will do something about it.

Edit: depending on your store, it could or could not be useful. I took mine in, and the "genius" behind the counter couldn't tell me any more than I figured out just by prodigious use of Google at home. Granted, the OS was only out in the hands of the public for two days at that time, but still...I expected a little more computer prowess from an apple genius...honeslty the best support I got with Apple was through their chat and on the phone.

itype89

Level 1

9 points

Oct 30, 2013 5:00 PM in response to terriblewithcomputers

Sure, here it is:

30/10/2013 23:59:08 GMT

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 51(hidd): [0x0000000a0000013f] 01:24:02 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 599 secs Action=TimeoutActionRelease

Kernel Assertions: 0xc=USB,BT-HID

id=501 level=255 0x4=USB mod=30/10/2013 22:40 description=EHC1 owner=AppleUSBEHCI

id=502 level=255 0x8=BT-HID mod=01/01/1970 01:00 description=com.apple.driver.IOBluetoothHIDDriver owner=BNBMouseDevice

Oct 30, 2013 5:03 PM in response to itype89

Same exact problem. You said you did a clean install of the OS too? That is the last step that I have not done yet, and was hoping to avoid...so I suppose it is reassuring that it doesn't solve the problem.

"com.apple.iohideventsystem.queue.tickle"

This is keeping your computer awake for longer than it should be. I have no idea what the process is, but it is driving me nuts too! These computers are too expensive to not work flawlessly.

itype89

Level 1

9 points

Oct 30, 2013 5:15 PM in response to terriblewithcomputers

I sure have. Finished the install about an hour ago. Had nothing to loose, have 40Mb connection so didn't take long. It had no effect what so ever, so I wouldn't bother tbh unless you want a clean system.

targus Author

Level 1

21 points

Oct 30, 2013 7:47 PM in response to itype89

I've seen some users suggest that cleanign the cache would work. Since a clean install didn't do it, that means a cache clearing sure as heck wouldn't.

targus Author

Level 1

21 points

Oct 30, 2013 7:51 PM in response to itype89

By the way, the issue has sort of transformed into something else entirely in the last few days - now it starts the screensaver too early (usually within a minute or two, no matter what I have the timer set for!). So weird...

targus Author

Level 1

21 points

Oct 30, 2013 11:13 PM in response to targus

I'm starting to think we're on the wrong track here. This may not have anything to do with Bluetooth or other processes at all. I booted in safe mode today to troubleshoot an unrelated issue. I noticed that the screensaver went off without a hitch after five minutes just as scheduled. I'm starting to think this may be an issue with caches. Maybe something in Mavericks isn't playing nicely with older cache files. Does anyone here know a lot about safemode? Can you confirm that it doesn't load the same caches? Clearing the caches would be a relatively easy process, but I'm worried about potential side effects - especially given the amount of unrelated problems I've been having.

Does anyone want to volunteer to be the cache cleaner Guinea pig?

Oct 31, 2013 5:16 AM in response to targus

I have the exact same problem. I shut the lid to my MacBook Pro when I leave for work and the last two days my laptop was super hot with the fan trying to do it's best to cool it. Here is my output:

10/31/13, 8:12:27 AM EDT

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 49(hidd): [0x0000000a000002e5] 00:14:26 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 116 secs Action=TimeoutActionRelease

No kernel assertions.

I'll keep digging around too to see if I can find something useful. I'm glad I'm not the only one out there!

Oct 31, 2013 7:29 AM in response to mallard419

Mallard: is your computer not falling asleep at all? This issue doesn't seemt to be stopping the machines from falling asleep, but just delays it by half a min or so.

I HAVE noticed, which did not happen before, if I use my computer on battery, put it to sleep, then plug it in while it's still asleep, it will wake the machine up and it won't fall back asleep. Vice versa: if I put it to sleep while plugged in, and unplug it, it will wake up shortly and won't fall back asleep. Work around is to ALWAYS make sure you wake it up and put it to sleep while it is on battery power before bringing it anywhere...kind of a pain in the butt but not too bad.

angmoh88

Level 1

9 points

Nov 1, 2013 4:45 PM in response to terriblewithcomputers

I had the problem on my 2011 iMac and suddenly it is gone. The only change made is that I have changed batteries on all my 3 devices (keyboard, mouse and trackpad) so that none have a low battery warning anymore. It only went away after I changed the last device indicating low battery (trackpad). I am not sure if there battery level made the change or the fact that I reset the bluetooth device.

Before changing battery:

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 50(hidd): [0x0000000a000005e9] 00:00:22 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 277 secs Action=TimeoutActionRelease

Kernel Assertions: 0xc=USB,BT-HID

id=500 level=255 0x4=USB mod=26/10/13 7:54 pm description=EHC1 owner=AppleUSBEHCI

id=503 level=255 0x8=BT-HID mod=1/1/70 7:30 am description=com.apple.driver.IOBluetoothHIDDriver owner=BNBMouseDevice

id=504 level=255 0x8=BT-HID mod=1/1/70 7:30 am description=com.apple.driver.IOBluetoothHIDDriver owner=AppleBluetoothHIDKeyboard

id=505 level=255 0x8=BT-HID mod=1/1/70 7:30 am description=com.apple.driver.IOBluetoothHIDDriver owner=BNBTrackpadDevice

After changing batteries / resetting all bluetooth devices

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 0

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Kernel Assertions: 0xc=USB,BT-HID

id=500 level=255 0x4=USB mod=26/10/13 7:54 pm description=EHC1 owner=AppleUSBEHCI

id=510 level=255 0x8=BT-HID mod=1/1/70 7:30 am description=com.apple.driver.IOBluetoothHIDDriver owner=BNBMouseDevice

id=511 level=255 0x8=BT-HID mod=1/1/70 7:30 am description=com.apple.driver.IOBluetoothHIDDriver owner=AppleBluetoothHIDKeyboard

id=512 level=255 0x8=BT-HID mod=1/1/70 7:30 am description=com.apple.driver.IOBluetoothHIDDriver owner=BNBTrackpadDevice

Bluetooth drivers prevent system from sleeping in Mavericks - what's going on!?