Bluetooth drivers prevent system from sleeping in Mavericks - what's going on!?

Well, the people at Apple want me to do a clean install on a partition of my hard drive, and I don't want to do it, because I don't have a good way of backing up my hard drive right now, and I'm not about to go buy an external hard drive to fix a problem Apple created for me. Plus I don't really know how to do that and don't want to start messing with partitions.

Someone said that they have already done a clean install, and nothing changed, correct? I tried explaining to the guy at Apple that this problem was not unique to my computer and that they could get information faster by using a computer there, but no luck...he insisted on me either doing the clean install and sending more data or to wait for a possible update (he said he hadn't heard of one and that this problem actually infects a very small number of computers.)

Kind of ******, because it is a pain in the butt, but I really don't want to mess with my hard drive right befoe I have finals and papers to write...ETC. Any suggestions/anyone willing to take the case I have with apple (if that's even possible), to go through all of their redundant troubleshooting?

!!!!!!

I have already tried all the troubleshooting steps apple provide and nothing fixed the issue. I also had a 12hr hardware test performed by apple and they said it was fine and the prolonged sleep/shutdown is normal (that's BS by the way). They are just burying their heads on the sand and are unwilling to help LOYAL customers who have a problem. I most definitely won't be upgrading to a new computer from as they clearly aren't interested. As soon as a warranty expires they aren't interested.

>:(

I absolutely love this computer, but this is like having a really hot girlfriend that has a bum tooth or something...everything is great about her, then you notice the tooth again and get kind of bummed out.

Does ANYONE subscribed to this thread have some level of expertise with the HIDeventsystem/bluetooth? Does tickle mean that the bluetooth driver is looking for a connection, despite it being purportedly turned off?

http://www.youtube.com/watch?v=H2uHBhKTSe0

I just did a clean install of Mavericks on my MacBook Pro Early 2011 with 8 GB Ram. Wiped everything and formatted the HD. Sleep times are only slightly better. I am still waiting about 45 seconds to a minute before it enters sleep. This system should not take this long. With Mountain Lion, sleep was almost instant. Close the lid, count to 5 and it was sleeping.

Results of pmset -g assertions

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 44(hidd): [0x0000000a00000502] 00:54:01 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 877 secs Action=TimeoutActionRelease

No kernel assertions.

My mbp takes 15-20 seconds to go to sleep, on mountain lion it took 1-2 seconds. I instantly noticed this after (clean) installing Mavericks. Safesleep is disabled and has been under mountain lion. No usb devices or busy apps.

One very interesting thing i found is that it went to sleep quickly when there was no internet connection.

It is commonly stated that Apple doesn't read this forum, so please report the problem at http://www.apple.com/feedback/macosx.html

Terminal: pmset -g assertions:

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 1

NetworkClientActive 0

Listed by owning process:

pid 254(iTunes): [0x0000000100000803] 00:23:02 PreventUserIdleSystemSleep named: "com.apple.iTunes.playback"

pid 169(coreaudiod): [0x0000000100000802] 00:23:02 NoIdleSleepAssertion named: "com.apple.audio.'AppleHDAEngineOutput:1B,0,1,2:0'.noidlesleep"

pid 80(hidd): [0x0000000a00000571] 02:21:54 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 292 secs Action=TimeoutActionRelease

Kernel Assertions: 0x8=BT-HID

id=502 level=255 0x8=BT-HID mod=1/1/70, 1:00 description=com.apple.driver.IOBluetoothHIDDriver owner=BNBMouseDevice

This issue might be related to the ambient light sensor being used to reset idle time.

http://www.theverge.com/2013/11/1/5054524/is-os-x-mavericks-isight-camera-always -on-no

https://twitter.com/paranoidroid/status/396067127511109632

https://twitter.com/boredzo/status/396279809703026688

Last couple of Console messages before going to sleep:

11/14/13 11:16:28.000 kernel[0]: AirPort_Brcm43xx::powerChange: System Sleep

11/14/13 11:16:29.000 kernel[0]: en1: BSSID changed to e0:69:95:f6:48:46

11/14/13 11:16:29.000 kernel[0]: wlEvent: en1 en1 Link DOWN virtIf = 0

11/14/13 11:16:29.000 kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).

11/14/13 11:16:29.000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0x0400 ****

11/14/13 11:16:30.000 kernel[0]: Wake reason: EC LID0

It might help finding clues if more of us post the console messages from before going to sleep.

Please report your problem at https://bugreport.apple.com

I can't log in there. And isn't that site for developers only?

This is from the last sleep:

11/16/13 14:52:53.491 MagicPrefs[246]: --Stopped tracking device <MTDevice 0x7f97c2045400 [0x7fff79568eb0]>.

11/16/13 14:52:53.607 WindowServer[99]: device_generate_desktop_screenshot: authw 0x0(0), shield 0x7f98ea5214f0(2001)

11/16/13 14:52:53.642 WindowServer[99]: device_generate_lock_screen_screenshot: authw 0x0(0), shield 0x7f98ea5214f0(2001)

11/16/13 14:52:54.407 WindowServer[99]: _CGXHWCaptureWindowList: No capable active display found.

11/16/13 14:53:36.000 kernel[0]: AirPort_Brcm43xx::powerChange: System Sleep

11/16/13 14:53:36.000 kernel[0]: en1: BSSID changed to e0:69:95:f6:48:46

11/16/13 14:53:36.000 kernel[0]: wlEvent: en1 en1 Link DOWN virtIf = 0

11/16/13 14:53:36.000 kernel[0]: AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).

11/16/13 14:53:37.000 kernel[0]: [AppleMultitouchDevice::willTerminate] entered

11/16/13 14:53:37.000 kernel[0]: [AppleMultitouchDevice::stop] entered

11/16/13 14:53:37.000 kernel[0]: [0xffffff801b7d8200][free]()

11/16/13 14:53:37.000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0x7400 ****

You can log in with your Apple ID, simple.

I said I can't log in. I enter my Apple ID and password, click login and the page just reloads. Simple.

That's strange. I just logged in and it worked fine.

You must use Safari to log in Apple's Bug Reporter(maybe a JavaScript setting that prevent's you log in? I don't know).

Update

It's stoped working for me to (I'm trying to log in and it's stuck meh!).

Well you could've told me it only works in Safari. In the omnibar (url bar) I saw it redirecting me to an authenticate address, then to a "access=deny" address, then back to the login page.

Apples Bug reporter works on Safari (on Mountain Lion and up) with JavaScript on and browser set to accept cookies.

I can't log in, either. Has someone reported this as a bug??

"The Apple Bug Reporter is temporarily down for scheduled maintenance. Please try again later."

This is the message. I can't login either. This has been for about a week.

I reported this bug friday (last week) and got a responce today from an Apple Tehnician. In the meantime I managed to solve it with the following settings:

Active Profiles:

Battery Power -1

AC Power -1*

Currently in use:

standbydelay 720

standby 0

womp 1

halfdim 1

hibernatefile /var/vm/sleepimage

gpuswitch 2

sms 1

networkoversleep 0

disksleep 10

sleep 6

autopoweroffdelay 1080

hibernatemode 3

autopoweroff 1

ttyskeepawake 1

displaysleep 4

acwake 0

lidwake 1

I changed autopoweroffdelay to 1080 and standbydelay to 720.

My MacBook Pro is going to sleep without beeing prevented by an assertion and enters safe sleep (hibernation) normal.

I still have the bluetooth assertion but the technician sayed it shouldn't prevent sleep or hibernation.

I have bluetooth ON and a Magic Mouse connected.

19.11.2013, 11:31:20 GMT

Assertion status system-wide:

BackgroundTask 0

PreventDiskIdle 0

ApplePushServiceTask 0

UserIsActive 1

PreventUserIdleDisplaySleep 0

InteractivePushServiceTask 0

PreventSystemSleep 0

ExternalMedia 0

PreventUserIdleSystemSleep 0

NetworkClientActive 0

Listed by owning process:

pid 43(hidd): [0x0000000a00000bf8] 00:20:37 UserIsActive named: "com.apple.iohideventsystem.queue.tickle"

Timeout will fire in 205 secs Action=TimeoutActionRelease

Kernel Assertions: 0x8=BT-HID

id=507 level=255 0x8=BT-HID mod=01.01.1970, 02:00 description=com.apple.driver.IOBluetoothHIDDriver owner=BNBMouseDevice

Message was edited by: zuzuthechief