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missing info tab in itunes 11.1.2  when iphone syncs

46816 Views 200 Replies Latest reply: Apr 10, 2014 8:14 AM by Chris CA RSS Branched to a new discussion.
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nbrs Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 23, 2013 5:34 AM

Hello!

 

After installing on my mac os x mavericks and updating itunes to 11.1.2, when i plugged in my iphone , the info tab is no longer exists. So i cant sync my contacts and mail accounts from iphone to macbook! Please help!

 

thanks!

iPhone 4, OS X Mavericks (10.9)
  • Livewire_eh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 6:32 AM (in response to nbrs)

    I am having the same issue. Hoping this is not a push to remove local sync copies and forcing everyone to iCloud.

  • Livewire_eh Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 7:59 AM (in response to nbrs)

    Note how there is no "Info" tab. As a result, unable to configure / sync mail, contacts, calendars.

     

    Screen Shot 2013-10-23 at 10.57.08 AM.jpg

  • boglott Level 1 Level 1 (10 points)
    Currently Being Moderated
    Oct 23, 2013 7:59 AM (in response to nbrs)

    The same for me. Very annoying. I don't have the tab or sync functionality for any of my iOS devices (iPhone 5, iPad 2, iPhone 4). Calendar chaos is already starting...

  • Kip Moore Level 1 Level 1 (25 points)
    Currently Being Moderated
    Oct 23, 2013 8:46 AM (in response to nbrs)

    Same here.  The info tab showed up in iTunes 11.1.1/OS X 10.8.5, has gone missing in iTunes 11.1.2/OS X 10.9.

  • egabrag Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 8:50 AM (in response to nbrs)

    The same for me.

     

    Apple's technote http://support.apple.com/kb/PH12117 state that the only way to sync under Mavericks is with iCloud. The Windows version of iTunes could still be used to sync iDevices.

     

    As my data are sensibles, iCloud is not an option.

     

    Well it seems as if it is time to seriously envision to switch out of Apple tools. Sad day.

  • boglott Level 1 Level 1 (10 points)

    Indeed. I see it the same. Apparently the NSA had the better arguments than the customers...

  • Richard2 Level 1 Level 1 (55 points)
    Currently Being Moderated
    Oct 23, 2013 10:02 AM (in response to nbrs)

    Same problem.  Given my calendar and contact data, using iCloud is not an option.

     

    Apple, I would appreciate it if you would restore the sync options some of us need and / or prefer.  And stop trying to force my data into your iCloud.

     

    Thanks!

  • Colincox Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 10:10 AM (in response to nbrs)

    I have the same problem. I sync 2 phones and an iPad to the one MacBook and had it set up so that certain contacts and calenders were synced to the different devices. Luckily they are syncing to the cloud as well, but the option to back up to the MacBook should still be available.

  • bksheepNorbert Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 10:14 AM (in response to nbrs)

    Hello Apple, what's this sh** for? The perfect sync machanisms of Macs and iPhones was one of the main reasons I bought them.

    I won't switch to iCloud.

  • WendyRobin Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 12:44 PM (in response to nbrs)

    This is beyond frustraating. So I can no longer sync my contacts and calendar between iPhone and Mac with the cable.  OK, I tried iCloud, enabling it on both phone and Mac.  Then tried editing records on each, but it doesn't update the other device.  So I've tried turning disabling and enabling iCloud contacts on the phone and it brought over 222 out of 717 contact records.  Great. I have tried this many times. Each time I disable iCloud on the phone it takes about 20 minutes as it says "Turning off Contacts" and at least 30 minutes to turn them back on.  I guess I should post this question to an iCloud thread, but does anyone here have an idea?

  • Richard2 Level 1 Level 1 (55 points)

    Hello Wendy,

     

    Apparently, the OS X Mavericks upgrade has eliminated the ability to sync or replace via USB cable calendar and contact data on iPhones and iPads.  It would appear that Apple is mandating the use of iCloud even though many of us prefer or need the USB cable option.  This article from Apple might be of interest.

     

    http://support.apple.com/kb/PH12117

     

    It would seem that rather a lot of us are disappointed with Apple over this issue.  For some of us, myself included, the nature of our calendar and contact data prohibits the use of iCloud or any other cloud service.  And then there are the issues of privacy, personal choice, and loss of convenienice.

     

    My best advice is that we continue to let Apple know that we are not happy with what appears to be an attempt to force our data into their iCloud while eliminating our choices for syncing.  Personally, I have already advised my colleagues on campus to avoid the Mavericks and iTunes updates.  And I am looking forward to reading the tech blogs as word of the sync changes and restrictions gets around.

  • carloLux Level 1 Level 1 (0 points)

    Hi,

    For securities reasons I don't use any cloud - exception made for a cloud where the service provider is under the same law as myself, i.e. under my control.

    As many other Apple users I installed the new OS X Mavericks, IOS 7.0.3 and iTunes 11.1.2 - and as as many other users I discovered that the info tab has disappeared, so a local calender + contacts sync is no more possible.

    I don't remember that this new procedure was explicitely mentioned by Apple...

    We could continue to let Apple know that we are not happy - but I think that the best way in Europe would be that the European Commission takes this point. 

  • empedocle Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 24, 2013 2:34 PM (in response to nbrs)

    Hello,

     

    Me too, the perfect sync machanisms of Macs and iPhones was one of the main reasons I bought them. I want to say : Bye bye apple !

  • Richard2 Level 1 Level 1 (55 points)

    Hello carloLux,

     

    I agree with you and hope the EU will take an interest in this issue.  EU privacy laws seem to be rather more comprehensive and rational than what we have in the US.  And that is unfortunate for us.  However, as a faculty member of a public university in the US, I am required by federal law to protect the privacy of my students and their data.  Accordingly, I will not use any cloud service that is not bound by the same law, which is to say under either my control or the control of the university.  I have advised my colleagues of the issues and trust the academic community in the US will take notice.

     

    To the best of my knowledge, Apple did not mention the elimination of the local calendar and contact sync option in their announcement of the new and free operating system upgrade.

     

    Best.

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