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missing info tab in itunes 11.1.2 when iphone syncs

Hello!


After installing on my mac os x mavericks and updating itunes to 11.1.2, when i plugged in my iphone , the info tab is no longer exists. So i cant sync my contacts and mail accounts from iphone to macbook! Please help!


thanks!

iPhone 4, OS X Mavericks (10.9)

Posted on Oct 23, 2013 5:34 AM

Reply
227 replies

Oct 24, 2013 8:57 PM in response to nbrs

Although my concern is not as serious as reply above me, I still need this function very much.


I'm a business man travelling around alot. I feel very frustrated that I need to look for wifi access whenever I went to new place just because I need to sync some data from my iPhone to my computer.

Oct 25, 2013 3:43 AM in response to nbrs

iCloud is a mess..


By this "new innovation" that Apple made to itunes, i forced to use icloud for syncing mail and contacts..

BUT, icloud wants you to create a new alias for your mail like( test @ icloud.com) that it is connected with your apple id. Even worse if you have multiple mail accounts from different mail providers you cannot use them with the icloud syncing. you have to forward your mail for example from yahoo to icloud in order to be syncronized with mac and ios.. BUT again if you are using the mail app with the icloud account and you have forward your mail, you can't compose a message for example from yahoo account. in order to do this you must configure manually the imap/pop settings on mac and ios...


iCloud is an online storage mechanism and apple cant force all these users to store their data on a mechanism that dont work properly at least with mail, and also for security reasons. I hope someone from apple staff will give us an official answer for all this messages in this topic. if apple dont do anything about this matter, bye bye apple and i hope that Steve Jobs will haunt you down.!


Best regards

Oct 25, 2013 4:45 AM in response to Delrou

Everybody,


This is a user support community. I don't know if Apple even reads it (although I would hope they would). I think everyone who has posted here with their frustration should send the same message directly to Apple, as I have done.


Here's the link I assume is the best path: http://www.apple.com/feedback/itunesapp.html. If anyone has a better suggestion to get to Apple, let us know.

Oct 25, 2013 10:07 AM in response to WendyRobin

WendyRobin,


Just now, I submitted feedback as you suggested. Great comment!


However, a couple of months or so I twice submitted feedback to Apple on this very issue. Given the response was little more than confirmation the missing sync option was no longer supported, it seems highly unlikely that Apple is going to reverse their decision. Hopefully, I will be proved wrong on this one. We will see.

Oct 25, 2013 11:09 AM in response to NottsDarren

The biggest issue is that users cannot selectively have different subsets of their contacts and calendars between IOS devices; I like to have only selcted business contacts on my iPad, a unique set for a particular business trip overseas etc, while I have it all on my iPhone and iMAC, now that can't be done.


It's a serious loss of functionality for us users who pay their bills, but I think that is not Apple's interest, they are solely focused upon drive media data, any business use is striclty accidental.


I hope they rebound and fix this iTunes sync problem for so many of their users, it's easily accomplished.

Oct 25, 2013 11:18 AM in response to nbrs

I agree with all the comments here. I can't believe Apple took this feature away without even flagging it. I just submitted feedback as WendyRobin suggested.


I often fly internationally and do much of my work on the plane, where there is no connectivity (yet). Being able to add/change/delete/edit items on my calendars and contacts on my MacBook and sync them directly to my iPhone is crucial, as it allows me to be ready to use that info from my iPhone as soon as I land.


Now my alternatives are:

1. Go back to Mountain Lion (probably my best option);

3. Enter everything directly on the iPhone while in flight (I don't think so);

4. Look for WiFi as soon as I land (often not so simple), connect both my devices at the airport (expensive) and then wait for them to sync (wasting time).

5. Use the Export/Import method for the entire Calendar and Contacts files (pain in the a**, plus huge potential for corruption when repeated often).

Oct 25, 2013 11:28 AM in response to nbrs

This is very disappointing. Aside from privacy issues, and that not everyone buy into the iCloud for various reasons; there are business user like me who sync with Corp Address Book (Exchange Server) through my iMac that connects to work via VPN. Now without USB sync, my iPhone is totally useless when it comes to Contacts and Calendar. Perhaps it is time to look elsewhere for a more open eco-system.


I'm sure this hits many business users.

missing info tab in itunes 11.1.2 when iphone syncs

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