external mac keyboard not working with maverick on macbook air

Kudos to Sean Mantey - the extension cable totally works.

Here's some more details to add to this bizarre effect.

- Brand spanking new MBP 13" Retina

- Mavericks 10.9.1 installed out of the box

- Apple Keyboard version 0.74 won't recognize at all on either USB port

- Apple Keyboard version 0.69 recognizes just fine (and works fine) on either USB port

--> Add the Apple UBS Extension Cable to the version 0.74 setup and Hey, Presto! It works perfectly.

What the heck did they do to the USB drivers???

Spoke to apple care on the phone and they were surprised! The original person I spoke to called someone higher up on the food chain, who said I need to get to a genius bar so they can run some diagnostics. They are thinking it's a power supply issue in the usb controller (I don't know what that means, or if I repeated it correctly). I'll update when I get back from the genius bar tomorrow night.

I would be interested to hear what you learn after they run diagnostics. But, for what it's worth, I first experienced the problem with my late 2011 13" MBP after upgrading to Mavericks and also on my new 13" MBP Retina. The problem did not manifest itself before moving to Mavericks which leads me to feel this is a firmware/software issue and not hardware. Just my 2-cents for what it's worth.

As to why simply adding a short USB extender fixes the problem is a mystery. Would love to find out what the final analysis reveals.

I think you are right...it's not hardware. But I have a 3 day old computer here and I'm going to let them document the problems and make sure they fix it.

I plugged my keyboard into my wife's MBP (13" not retina) that we bought in January. The keyboard didn't work at first, then started working. The funny thing is that my old, clunky plastic keyboard that's probably close to 10 years old works just fine in both!

I'll report back tomorrow.

Sorry to disagree. But just the fact that the keyboard works when an extension cable is used and not when it isn't means FOR SURE that there is a wiring error in the keyboard plug which makes the computer not always recognise it. On top of that I have been told to take my keyboard in to a shop for [words indicating a replacement], so Apple know there's a problem too but just won't advertise it for fear of a rush for a free swap from the rest of the planet

My visit to the Genius Bar was quite eventful, but ultimately provides no information as to why the keyboard wasn't working unless an extension was used. The short story:

I shut down my computer and head to the genius bar. I arrive early, so decide to do 1 last time machine backup. After hitting the power button, my computer freezes on the grey screen and refused to start. Apples's solution to all the problems: new keyboard and new computer. 3hrs of data transfer later, and my problem is gone....but still no answer why the old computer/keyboard didn't work.

Man, bummer about your new Mac but glad they could replace and get you going again. From your description, it sounds like the also replaced your Apple USB keyboard. Did that resolve the USB issue? If so, I am going to ask for a replacement keyboard.

I now have encountered this problem, but my keyboard worked fine in both USB ports on my Mac Book Pro 13" w/ Retina, OS 10.9.2 since I purchased the machine in October 2013. Now the Apple keyboard only works in the USB Port upper right next to HDMI connector, and no longer functions in the left USB port next to Lightning connector.

I have only applied application level updates, iMovie, Safari, etc in the last 10 days.

Adding the USB extension solves the issue for the left USB port and keyboard functions, as others have noted.

As an electrical engineer, it is obvious to me that we are dealing with either a power issue or timing issue that is software based.

Why isn't someone from Apple Support posting on this thread?

Thanks

MK

I don´t know. I´m confused. My KB doesn´t work neither on my iMac nor my Mac Book Pro. That tells me something happened and the KB stopped working. My iMac has Maverick and my MBP 10.6.8 "Snow Leopard". I wish I was in the US to be able to go and change it for new one but I´m in caracas and that´s not possible here. I´ll wait and see if Apple gives an answer. They should, this KB is worth $80. Not chip! Anyway thanks for your comment.

Adding myself ot the list of people that has experienced this issue. (Late 2012 MBP 13" and external Apple USB keyboard)

I tried all kinds of things, and couldn't get it the USB keyboard to work. However, as soon as I added a USB extension to the keyboard it started working. It wasn't even the extension that came with the keyboard either. It's just some generic USB extension I had laying around.

Same issue for me. Two month old MBP and wired keyboard, and suddenly the keyboard stopped working. All other USB devices seem to work fine, and the keyboard works on other computers.

I tried the USB extension cable trick, and it worked for me. I guess we'll see how long it works for. Very frustrating issue.

I have had the same problem for months. New MacBook pro and a wired Apple keyboard. It periodically won't recognize keyboard. No consistency except that once I disconnect KB to take MBP with me it sometimes won't recognize no matter which cord is used. Then next morning or next day or ..... all is good. Nothing I do seems to solve it. Very frustrating and defeats the purpose of an external KB with numbers pad.

Hi guys. This issue is really getting on my nerves now. I plugged my old black KB that came with my silver into the iMac to see if the iMac would react and it did. I then plugged the black KB into back into my old Silver and now the KB does not work....jajajaja this is a joke. It does not work with or without the extension. This KB has always worked on the Silver. This makes me think that something happened to the black KB when plugged in the iMac. The KB that came with my iMac (the new silver & white) is not working and I´m writing from a white KB that with the extension plugged into a cinema monitor rather than the iMac, works just fine. Any thoughts?

Same issue over here. USB-keyboard from Apple no longer works after I hibernate my Macbook Air. Have to pick another usb-port on my hub, then it works again. But I seem to be unable to re-use a used port. I was lucky to have a bluetooth keyboard laying around.

Just another person to confirm that the extension cable trick does work. 🙂

The extension cable I used is not the one come with the keyboard but my private one.

Big thanks for those who pointed out the trick.

At least, I can continue my work. 😉

Tested on Macbook Pro Late 2013 15" Retina